# Infor Customer Relationship Management (CRM) vs Oracle Sales Cloud Comparison | | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Star Rating** | 3.3 out of 5 | 3.9 out of 5 | | **Total Reviews** | 82 | 158 | | **Largest Market Segment** | Mid-Market (55.4% of reviews) | Enterprise (48.6% of reviews) | | **Entry Level Price** | No pricing available | $65/ month per user | --- ## Top Pros & Cons ### Infor Customer Relationship Management (CRM) Pros: - Customer Management (1 reviews) - Ease of Use (1 reviews) Cons: - Missing Features (1 reviews) - Slow Loading (1 reviews) ### Oracle Sales Cloud Pros: - Integration (4 reviews) - Feature Richness (3 reviews) Cons: - Learning Curve (5 reviews) - High Complexity (3 reviews) --- ## Ratings Comparison | Rating | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Meets Requirements** | 6.7 (67 reviews) | 8.1 (114 reviews) | | **Ease of Use** | 6.6 (68 reviews) | 7.8 (113 reviews) | | **Ease of Setup** | 5.6 (33 reviews) | 7.0 (70 reviews) | | **Ease of Admin** | 5.5 (32 reviews) | 6.8 (55 reviews) | | **Quality of Support** | 6.3 (55 reviews) | 7.5 (106 reviews) | | **Has the product been a good partner in doing business?** | 6.9 (26 reviews) | 7.2 (53 reviews) | | **Product Direction (% positive)** | 4.1 (67 reviews) | 8.0 (107 reviews) | --- ## Pricing ### Infor Customer Relationship Management (CRM) #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Oracle Sales Cloud #### Entry-Level Pricing Plan: Professional Edition Price: $65 / month per user Key Features: - CX Core - Mobile App for Smartphones and Tablets - Sales Analytics [Browse all 4 editions](https://www.g2.com/products/oracle-sales-cloud/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Infor Customer Relationship Management (CRM)** | 6.3/10 | 67 | | **Oracle Sales Cloud** | 7.5/10 | 110 | #### Sales Force Automation | Feature | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Contact & Account Management** | 7.4 (54 reviews) ✓ Verified | 7.8 (85 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 6.9 (28 reviews) | 7.8 (63 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 6.6 (51 reviews) ✓ Verified | 7.7 (85 reviews) ✓ Verified | | **Task / Activity Management** | 6.4 (53 reviews) ✓ Verified | 7.8 (81 reviews) ✓ Verified | | **Territory & Quota Management** | 5.9 (38 reviews) ✓ Verified | 7.4 (69 reviews) ✓ Verified | | **Desktop Integration** | 6.3 (52 reviews) ✓ Verified | 7.6 (72 reviews) ✓ Verified | | **Product & Price List Management** | 6.4 (42 reviews) ✓ Verified | 7.6 (73 reviews) ✓ Verified | | **Quote & Order Management** | 6.2 (36 reviews) ✓ Verified | 7.5 (69 reviews) ✓ Verified | | **Customer Contract Management** | 6.3 (36 reviews) ✓ Verified | 7.6 (63 reviews) ✓ Verified | #### Marketing Automation | Feature | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Email Marketing** | 6.1 (34 reviews) | 7.3 (56 reviews) ✓ Verified | | **Campaign Management** | 6.4 (35 reviews) | Feature Not Available | | **Lead Management** | 6.8 (38 reviews) ✓ Verified | 7.7 (68 reviews) ✓ Verified | | **Marketing ROI Analytics** | 6.5 (25 reviews) ✓ Verified | Feature Not Available | #### Customer Support | Feature | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Case Management** | 7.2 (29 reviews) ✓ Verified | 7.4 (60 reviews) ✓ Verified | | **Customer Support Portal** | 6.7 (24 reviews) ✓ Verified | 7.5 (61 reviews) ✓ Verified | | **Knowledge Base** | 6.4 (26 reviews) ✓ Verified | 7.5 (64 reviews) ✓ Verified | | **Call Center Features** | 6.4 (22 reviews) ✓ Verified | 7.1 (56 reviews) ✓ Verified | | **Support Analytics** | 6.7 (26 reviews) ✓ Verified | 7.3 (57 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Reporting** | 6.1 (46 reviews) ✓ Verified | 7.7 (74 reviews) ✓ Verified | | **Dashboards** | 6.6 (43 reviews) ✓ Verified | 7.8 (75 reviews) ✓ Verified | | **Forecasting** | 5.2 (38 reviews) ✓ Verified | 7.8 (67 reviews) ✓ Verified | #### Mobile & Social | Feature | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Social Collaboration Features** | 5.4 (23 reviews) ✓ Verified | 7.6 (61 reviews) ✓ Verified | | **Social Network Integration** | 5.8 (24 reviews) ✓ Verified | Feature Not Available | | **Mobile User Support** | 6.0 (34 reviews) ✓ Verified | 7.4 (65 reviews) ✓ Verified | #### Platform | Feature | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Customization** | 7.2 (24 reviews) ✓ Verified | 7.3 (50 reviews) ✓ Verified | | **Workflow Capability** | 5.8 (24 reviews) ✓ Verified | 7.2 (45 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.5 (23 reviews) ✓ Verified | 7.5 (50 reviews) ✓ Verified | | **Internationalization** | 6.6 (15 reviews) ✓ Verified | 7.5 (38 reviews) ✓ Verified | | **Sandbox / Test Environments** | 7.2 (20 reviews) ✓ Verified | 7.5 (47 reviews) ✓ Verified | | **Document & Content Mgmt.** | 4.8 (22 reviews) | 7.3 (45 reviews) ✓ Verified | | **Performance and Reliability** | 6.1 (23 reviews) ✓ Verified | 7.4 (51 reviews) ✓ Verified | | **Output Document Generation** | 5.7 (20 reviews) ✓ Verified | 7.4 (37 reviews) ✓ Verified | #### Integration | Feature | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 5.4 (30 reviews) ✓ Verified | 7.0 (49 reviews) ✓ Verified | | **Integration APIs** | 5.5 (17 reviews) ✓ Verified | 7.0 (46 reviews) ✓ Verified | | **Breadth of Partner Applications** | 4.4 (20 reviews) | 7.1 (38 reviews) ✓ Verified | #### Generative AI | Feature | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | 8.0 (18 reviews) | #### Agentic AI - CRM | Feature | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | | **Multi-step Planning** | Not enough data | 7.3 (5 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | 7.7 (5 reviews) | | **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | | **Proactive Assistance** | Not enough data | 8.0 (5 reviews) | | **Decision Making** | Not enough data | 8.3 (7 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | Infor Customer Relationship Management (CRM) | Oracle Sales Cloud | |---|---|---| | **Small-Business** | 27.0% | 16.9% | | **Mid-Market** | 55.4% | 34.5% | | **Enterprise** | 17.6% | 48.6% | ### By Industry #### Infor Customer Relationship Management (CRM) - **Computer Software:** 16.2% - **Information Technology and Services:** 10.8% - **Marketing and Advertising:** 5.4% - **Telecommunications:** 4.1% - **Financial Services:** 4.1% - **Hospital & Health Care:** 4.1% - **Machinery:** 4.1% - **Airlines/Aviation:** 2.7% - **Biotechnology:** 2.7% - **Construction:** 2.7% - **Other:** 43.2% #### Oracle Sales Cloud - **Information Technology and Services:** 19.0% - **Computer Software:** 9.2% - **Financial Services:** 4.9% - **Automotive:** 4.2% - **Accounting:** 2.8% - **Hospital & Health Care:** 2.8% - **Food & Beverages:** 2.1% - **Health, Wellness and Fitness:** 2.1% - **Human Resources:** 2.1% - **Insurance:** 2.1% - **Other:** 48.6% --- ## Alternatives ### Alternatives to Infor Customer Relationship Management (CRM) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (671 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (515 reviews) ### Alternatives to Oracle Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (671 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (515 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3092 reviews) --- ## Top Discussions ### Infor Customer Relationship Management (CRM) No discussions available for this product. ### Oracle Sales Cloud - Title: [Is Salesforce an Oracle product?](https://www.g2.com/discussions/is-salesforce-an-oracle-product) — 2 comments > **Top comment:** "No" - Title: [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence. For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) — 1 comment, 1 upvote > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle Sales Cloud?](https://www.g2.com/discussions/what-is-oracle-sales-cloud) — 1 comment > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle engagement cloud?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud) — 1 comment > **Top comment:** "Oracle Engagement Cloud is a previous name, for what is now called Oracle CX Sales. The fact of the market is this: every staff in every business is..." - Title: [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) — 1 comment, 1 upvote > **Top comment:** "Yes, Engagement Cloud has a dedicated module to manage partners:..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/infor-customer-relationship-management-crm-vs-oracle-sales-cloud)