# Infor Customer Relationship Management (CRM) vs Kommo Comparison --- ## AI Generated Summary - **G2 reviewers report** that Kommo excels in user experience, with many praising its **intuitive interface** that simplifies managing leads and customer conversations. Users appreciate the visual pipeline feature, which makes tracking opportunities straightforward and efficient. - **Users say** that Infor Customer Relationship Management (CRM) is reliable and easy to use, highlighting its **centralized information** capabilities that help automate routine tasks and improve team collaboration. This makes it a solid choice for those who prioritize ease of access to customer data. - **Reviewers mention** that Kommo's commitment to continuous improvement is a significant advantage, with users noting the regular rollout of new features that enhance functionality. This adaptability is particularly valued in a fast-paced business environment. - **According to verified reviews** , Infor Customer Relationship Management (CRM) faces challenges in setup and administration, with users indicating that the process can be cumbersome. This may deter potential users who are looking for a quick and straightforward implementation. - **G2 reviewers highlight** that Kommo offers a comprehensive list of integrations, which enhances its usability across various platforms. This flexibility is a key factor for small businesses looking to streamline their operations. - **Users report** that while Infor Customer Relationship Management (CRM) provides valuable features for contact and account management, it struggles with overall satisfaction compared to Kommo, which boasts higher ratings in areas like support quality and ease of use. | | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Star Rating** | 3.3 out of 5 | 4.2 out of 5 | | **Total Reviews** | 82 | 61 | | **Largest Market Segment** | Mid-Market (55.4% of reviews) | Small-Business (81.6% of reviews) | | **Entry Level Price** | No pricing available | $15.00 | --- ## Top Pros & Cons ### Infor Customer Relationship Management (CRM) Pros: - Customer Management (1 reviews) - Ease of Use (1 reviews) Cons: - Missing Features (1 reviews) - Slow Loading (1 reviews) ### Kommo Pros: - Integration (4 reviews) - Ease of Use (3 reviews) Cons: - Expertise Required (2 reviews) - Integration Issues (2 reviews) --- ## Ratings Comparison | Rating | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Meets Requirements** | 6.7 (67 reviews) | 8.4 (40 reviews) | | **Ease of Use** | 6.6 (68 reviews) | 8.3 (42 reviews) | | **Ease of Setup** | 5.6 (33 reviews) | 7.9 (29 reviews) | | **Ease of Admin** | 5.5 (32 reviews) | 8.9 (19 reviews) | | **Quality of Support** | 6.3 (55 reviews) | 8.3 (39 reviews) | | **Has the product been a good partner in doing business?** | 6.9 (26 reviews) | 8.3 (19 reviews) | | **Product Direction (% positive)** | 4.1 (67 reviews) | 8.5 (40 reviews) | --- ## Pricing ### Infor Customer Relationship Management (CRM) #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Kommo #### Entry-Level Pricing Plan: Basic Price: $15.00 Description: Designed to boost the effectiveness of small sales teams Key Features: - Lead & Contact Management - Custom sales pipeline(s) - Lists & product catalogs [Browse all 3 editions](https://www.g2.com/products/kommo/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Infor Customer Relationship Management (CRM)** | 6.3/10 | 68 | | **Kommo** | 7.6/10 | 42 | #### Sales Force Automation | Feature | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Contact & Account Management** | 7.4 (54 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 6.9 (28 reviews) | Feature Not Available | | **Opportunity & Pipeline Mgmt.** | 6.6 (51 reviews) ✓ Verified | 8.5 (34 reviews) ✓ Verified | | **Task / Activity Management** | 6.4 (53 reviews) ✓ Verified | 8.2 (32 reviews) ✓ Verified | | **Territory & Quota Management** | 5.9 (38 reviews) ✓ Verified | 7.5 (22 reviews) | | **Desktop Integration** | 6.3 (52 reviews) ✓ Verified | 8.2 (27 reviews) ✓ Verified | | **Product & Price List Management** | 6.4 (42 reviews) ✓ Verified | 6.7 (22 reviews) ✓ Verified | | **Quote & Order Management** | 6.2 (36 reviews) ✓ Verified | 6.6 (21 reviews) | | **Customer Contract Management** | 6.3 (36 reviews) ✓ Verified | 7.9 (21 reviews) ✓ Verified | #### Marketing Automation | Feature | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Email Marketing** | 6.1 (34 reviews) | 8.1 (22 reviews) ✓ Verified | | **Campaign Management** | 6.4 (35 reviews) | 7.9 (21 reviews) | | **Lead Management** | 6.8 (38 reviews) ✓ Verified | 9.0 (32 reviews) ✓ Verified | | **Marketing ROI Analytics** | 6.5 (25 reviews) ✓ Verified | Feature Not Available | #### Customer Support | Feature | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Case Management** | 7.2 (29 reviews) ✓ Verified | 7.5 (22 reviews) | | **Customer Support Portal** | 6.7 (24 reviews) ✓ Verified | 7.4 (21 reviews) | | **Knowledge Base** | 6.4 (26 reviews) ✓ Verified | 6.9 (18 reviews) | | **Call Center Features** | 6.4 (22 reviews) ✓ Verified | 7.0 (16 reviews) | | **Support Analytics** | 6.7 (26 reviews) ✓ Verified | 6.9 (18 reviews) | #### Reporting & Analytics | Feature | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Reporting** | 6.1 (46 reviews) ✓ Verified | 7.4 (26 reviews) ✓ Verified | | **Dashboards** | 6.6 (43 reviews) ✓ Verified | 7.6 (25 reviews) ✓ Verified | | **Forecasting** | 5.2 (38 reviews) ✓ Verified | 7.2 (20 reviews) ✓ Verified | #### Mobile & Social | Feature | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Social Collaboration Features** | 5.4 (23 reviews) ✓ Verified | 6.7 (17 reviews) ✓ Verified | | **Social Network Integration** | 5.8 (24 reviews) ✓ Verified | 7.7 (20 reviews) ✓ Verified | | **Mobile User Support** | 6.0 (34 reviews) ✓ Verified | 7.1 (21 reviews) ✓ Verified | #### Platform | Feature | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Customization** | 7.2 (24 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | | **Workflow Capability** | 5.8 (24 reviews) ✓ Verified | 7.9 (15 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.5 (23 reviews) ✓ Verified | 7.6 (15 reviews) ✓ Verified | | **Internationalization** | 6.6 (15 reviews) ✓ Verified | 8.2 (11 reviews) ✓ Verified | | **Sandbox / Test Environments** | 7.2 (20 reviews) ✓ Verified | 6.8 (11 reviews) | | **Document & Content Mgmt.** | 4.8 (22 reviews) | 6.8 (10 reviews) | | **Performance and Reliability** | 6.1 (23 reviews) ✓ Verified | 8.1 (14 reviews) ✓ Verified | | **Output Document Generation** | 5.7 (20 reviews) ✓ Verified | 6.8 (10 reviews) | #### Integration | Feature | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Data Import & Export Tools** | 5.4 (30 reviews) ✓ Verified | 7.3 (14 reviews) ✓ Verified | | **Integration APIs** | 5.5 (17 reviews) ✓ Verified | 7.4 (13 reviews) ✓ Verified | | **Breadth of Partner Applications** | 4.4 (20 reviews) | 7.7 (10 reviews) ✓ Verified | #### Generative AI | Feature | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **AI Text Generation** | Not enough data | 6.9 (6 reviews) | #### Agentic AI - CRM | Feature | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (6 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | | **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | 8.8 (8 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | Infor Customer Relationship Management (CRM) | Kommo | |---|---|---| | **Small-Business** | 27.0% | 81.6% | | **Mid-Market** | 55.4% | 8.2% | | **Enterprise** | 17.6% | 10.2% | ### By Industry #### Infor Customer Relationship Management (CRM) - **Computer Software:** 16.2% - **Information Technology and Services:** 10.8% - **Marketing and Advertising:** 5.4% - **Telecommunications:** 4.1% - **Financial Services:** 4.1% - **Hospital & Health Care:** 4.1% - **Machinery:** 4.1% - **Airlines/Aviation:** 2.7% - **Biotechnology:** 2.7% - **Construction:** 2.7% - **Other:** 43.2% #### Kommo - **Marketing and Advertising:** 22.2% - **Information Technology and Services:** 13.3% - **Telecommunications:** 4.4% - **Retail:** 4.4% - **Music:** 4.4% - **Computer & Network Security:** 4.4% - **Internet:** 4.4% - **Computer Software:** 4.4% - **Education Management:** 4.4% - **Financial Services:** 4.4% - **Other:** 28.9% --- ## Alternatives ### Alternatives to Infor Customer Relationship Management (CRM) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13871 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (671 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (515 reviews) ### Alternatives to Kommo - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13871 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3091 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (359 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews) --- ## Top Discussions ### Infor Customer Relationship Management (CRM) No discussions available for this product. ### Kommo - Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/infor-customer-relationship-management-crm-vs-kommo)