# Infor CPQ (Configure Price Quote) vs ServiceNow CPQ Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Infor CPQ excels in its configurability, allowing users to handle multiple workflows and integrate with various third-party vendors. This flexibility is particularly beneficial for retail companies with complex sales processes.
- **Users say** that ServiceNow CPQ stands out for its advanced AI capabilities, which are considered best in class. Reviewers appreciate how these features address common issues faced with other CPQ solutions, making it a strong contender for businesses looking to modernize their quoting processes.
- **According to verified reviews** , both products share a solid star rating of 4.4, indicating a generally positive user experience. However, ServiceNow CPQ has a significantly larger number of reviews, suggesting a more established user base and potentially more reliable insights into its performance.
- **Reviewers mention** that the user interface of Infor CPQ is highly praised for its ease of use, with one user highlighting the "awesome" UI and high-resolution dashboard that facilitates coherent quote generation. This focus on user experience can enhance day-to-day operations for teams.
- **Users highlight** that ServiceNow CPQ's implementation process is smooth, with many finding it a great step forward compared to legacy systems. This ease of setup can be a significant advantage for organizations looking to quickly adopt a new CPQ solution.
- **According to recent feedback** , while Infor CPQ has received positive remarks for its customization capabilities, some users note that it may require external consultants for optimal configuration. In contrast, ServiceNow CPQ is seen as a more straightforward solution that can be effectively utilized without extensive external support.



| | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 11 | 74 | 
| **Largest Market Segment** | Mid-Market (55.6% of reviews) | Enterprise (41.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Infor CPQ (Configure Price Quote)

**Not enough data**

### ServiceNow CPQ

Pros:
- Ease of Use (5 reviews)
- Intuitive (4 reviews)

Cons:
- Complex Setup (3 reviews)
- Learning Curve (3 reviews)

---
## Ratings Comparison
| Rating | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
  | **Meets Requirements** | 7.8 (6 reviews) | 8.8 (47 reviews) | 
  | **Ease of Use** | 8.1 (6 reviews) | 8.3 (57 reviews) | 
  | **Ease of Setup** | Not enough data | 7.8 (45 reviews) | 
  | **Ease of Admin** | Not enough data | 8.8 (18 reviews) | 
  | **Quality of Support** | 8.3 (5 reviews) | 8.8 (51 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.3 (20 reviews) | 
  | **Product Direction (% positive)** | 10.0 (6 reviews) | 9.2 (43 reviews) | 

---
## Pricing

### Infor CPQ (Configure Price Quote)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow CPQ

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Quote Management

| Product | Score | Reviews |
|---|---|---|
| **Infor CPQ (Configure Price Quote)** | N/A | N/A |
| **ServiceNow CPQ** | N/A | N/A |

#### 

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Automated Quoting** | Not enough data | Not enough data | 
| **Price/Margin Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Pricing and Cost Calculations** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Estimating** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Pricing Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Infor CPQ (Configure Price Quote)** | N/A | N/A |
| **ServiceNow CPQ** | 8.2/10 | 51 |

#### Configuration - cpq

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Product Catalog** | Not enough data | 8.3 (16 reviews) | 
| **Guided Selling** | Not enough data | 8.8 (22 reviews) | 
| **Configuration Rules** | Not enough data | 9.0 (24 reviews) | 
| **Price Configuration** | Not enough data | 9.1 (25 reviews) | 
| **Visual Configuration** | Not enough data | 8.4 (17 reviews) | 

#### Pricing

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Pricing Flexibility** | Not enough data | 8.2 (20 reviews) | 
| **Discounting** | Not enough data | 8.2 (19 reviews) | 
| **Commerical Rules** | Not enough data | 8.2 (18 reviews) | 
| **Terms and Conditions** | Not enough data | 8.3 (14 reviews) | 
| **Approval Workflow** | Not enough data | 8.1 (18 reviews) | 
| **Renewals** | Not enough data | 7.2 (13 reviews) | 

#### Quoting

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Grouping** | Not enough data | 7.6 (7 reviews) | 
| **Version Control** | Not enough data | 6.7 (8 reviews) | 
| **Quote Document Generation** | Not enough data | 8.2 (13 reviews) | 
| **Ordering** | Not enough data | 7.5 (8 reviews) | 
| **Contracts** | Not enough data | 8.1 (6 reviews) | 
| **Approval Process Control** | Not enough data | Not enough data | 

#### Admin

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Configuration Ease of Admin** | Not enough data | 7.6 (29 reviews) | 
| **Pricing Administration** | Not enough data | 7.7 (13 reviews) | 
| **Workflow Management** | Not enough data | 7.9 (8 reviews) | 
| **Document Management** | Not enough data | 8.1 (6 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Renewal Management** | Not enough data | Not enough data | 
| **Price/Margin Management** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 

#### Channels

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (13 reviews) | 
| **Channel Partner Support** | Not enough data | 8.0 (16 reviews) | 
| **eCommerce** | Not enough data | 7.8 (17 reviews) | 

#### Platform

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **CRM Integration** | Not enough data | 9.5 (21 reviews) | 
| **Integration API** | Not enough data | 8.4 (25 reviews) | 
| **Internationalization** | Not enough data | 7.3 (14 reviews) | 
| **Scalability** | Not enough data | 8.6 (20 reviews) | 
| **Reporting and Dashboards** | Not enough data | 8.5 (8 reviews) | 
| **ERP Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Generative AI - cpq

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Dynamic Quoting** | Not enough data | Not enough data | 
| **Dynamic Pricing** | Not enough data | Not enough data | 
| **Personalized Sale Recommendations** | Not enough data | 9.6 (8 reviews) | 

#### 

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Rules Engine** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Sales Automation** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Product Configurator** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Bills of Material** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 

### Visual Configuration

| Product | Score | Reviews |
|---|---|---|
| **Infor CPQ (Configure Price Quote)** | N/A | N/A |
| **ServiceNow CPQ** | N/A | N/A |

#### Visual Configuration

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **2D Visualizations** | Not enough data | Not enough data | 
| **3D Visualizations** | Not enough data | Not enough data | 
| **CAD Visualizations** | Not enough data | Not enough data | 
| **AR Visual Configuration** | Not enough data | Not enough data | 
| **VR Visual Configuration** | Not enough data | Not enough data | 
| **Drag-and-Drop Functionality** | Not enough data | Not enough data | 
| **Floor Space Planning (FSP)** | Not enough data | Not enough data | 
| **APIs and Integrations** | Not enough data | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 
| **Configuration Rule Mapping** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Real-time Product Visualizations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### 

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Design Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Order Processing** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Sales Order Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **3D Imaging** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Customer Use** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Pricing and Cost Calculations** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Product Catalog** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **2D Drawing** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Online Catalog** | Not enough data | Not enough data | 
| **Bills of Material** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Product Data Management** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Order Entry** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Price/Margin Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **eCommerce Management** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Sales Automation** | Not enough data | Not enough data | 
| **For Internal Use** | Not enough data | Not enough data | 
| **3D Digital Asset Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 

### Visual Product Customization

| Product | Score | Reviews |
|---|---|---|
| **Infor CPQ (Configure Price Quote)** | N/A | N/A |
| **ServiceNow CPQ** | 8.7/10 | 9 |

#### Configuration

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **3D Configurator** | Not enough data | 8.8 (8 reviews) | 
| **Real-time** | Not enough data | 9.3 (9 reviews) | 
| **Free-form** | Not enough data | 8.3 (6 reviews) | 

#### Visualization

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **360 View** | Not enough data | 8.7 (5 reviews) | 
| **Interactive** | Not enough data | 9.0 (5 reviews) | 
| **Virtual Reality** | Not enough data | Not enough data | 

#### Integration

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **E-commerce** | Not enough data | 8.0 (5 reviews) | 
| **Websites** | Not enough data | 9.0 (5 reviews) | 
| **APIs** | Not enough data | 8.6 (7 reviews) | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Infor CPQ (Configure Price Quote)** | N/A | N/A |
| **ServiceNow CPQ** | 9.5/10 | 11 |

#### Customer Requirements

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Quoting** | Not enough data | 9.8 (9 reviews) | 
| **Configuration** | Not enough data | 9.1 (11 reviews) | 
| **Pricing** | Not enough data | 9.6 (9 reviews) | 

#### Contracts

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Creation** | Not enough data | Not enough data | 
| **Negotiation** | Not enough data | Not enough data | 
| **Execution** | Not enough data | Not enough data | 

#### Revenue

| Feature | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Invoicing** | Not enough data | Not enough data | 
| **Matching** | Not enough data | Not enough data | 
| **Recognition** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [CPQ Software](https://www.g2.com/categories/cpq), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash)

**Unique to Infor CPQ (Configure Price Quote) (1):** [Visual Configuration Software](https://www.g2.com/categories/visual-configuration)

**Unique to ServiceNow CPQ (1):** [Visual Product Customization Software](https://www.g2.com/categories/visual-product-customization)


---
## Reviewer Demographics

### By Company Size

| Segment | Infor CPQ (Configure Price Quote) | ServiceNow CPQ | 
|---|---|---|
| **Small-Business** | 11.1% | 25.8% | 
| **Mid-Market** | 55.6% | 32.3% | 
| **Enterprise** | 33.3% | 41.9% | 

### By Industry

#### Infor CPQ (Configure Price Quote)

- **Industrial Automation:** 22.2%
- **Staffing and Recruiting:** 11.1%
- **Publishing:** 11.1%
- **Hospital & Health Care:** 11.1%
- **Electrical/Electronic Manufacturing:** 11.1%
- **Construction:** 11.1%
- **Computer Software:** 11.1%
- **Banking:** 11.1%

#### ServiceNow CPQ

- **Information Technology and Services:** 10.9%
- **Manufacturing:** 10.9%
- **Consulting:** 7.3%
- **Airlines/Aviation:** 5.5%
- **Building Materials:** 5.5%
- **Computer Software:** 5.5%
- **Electrical/Electronic Manufacturing:** 5.5%
- **Apparel & Fashion:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Financial Services:** 3.6%
- **Other:** 38.2%

---
## Alternatives

### Alternatives to Infor CPQ (Configure Price Quote)

- [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) — 4.2/5 stars (1502 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3617 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews) — 4.7/5 stars (859 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [Everstage](https://www.g2.com/products/everstage/reviews) — 4.8/5 stars (2082 reviews)
- [Proposify](https://www.g2.com/products/proposify/reviews) — 4.6/5 stars (1143 reviews)
- [Qwilr](https://www.g2.com/products/qwilr/reviews) — 4.6/5 stars (914 reviews)
- [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) — 4.4/5 stars (722 reviews)
- [Zuora](https://www.g2.com/products/zuora-zuora/reviews) — 3.9/5 stars (311 reviews)

### Alternatives to ServiceNow CPQ

- [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) — 4.2/5 stars (1502 reviews)
- [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews) — 4.7/5 stars (859 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3617 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Proposify](https://www.g2.com/products/proposify/reviews) — 4.6/5 stars (1143 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [Everstage](https://www.g2.com/products/everstage/reviews) — 4.8/5 stars (2082 reviews)
- [Qwilr](https://www.g2.com/products/qwilr/reviews) — 4.6/5 stars (914 reviews)
- [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) — 4.4/5 stars (722 reviews)
- [Zuora](https://www.g2.com/products/zuora-zuora/reviews) — 3.9/5 stars (311 reviews)

---
## Top Discussions

### Infor CPQ (Configure Price Quote)

No discussions available for this product.

### ServiceNow CPQ

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/infor-cpq-configure-price-quote-vs-servicenow-cpq)