Compare Infobip and MSG91 
Featured Products
At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Small-Business (68.1% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
Infobip
Star Rating
(58)4.3 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InfobipMSG91
Star Rating
(207)4.5 out of 5
Market Segments
Small-Business (68.1% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Infobip excels in providing a comprehensive solution for businesses, particularly with its omnichannel capabilities. Users appreciate how it allows them to connect with customers across multiple channels, making segmentation straightforward and enhancing engagement options.
- Users say that MSG91 stands out for its user-friendly automation features, which significantly improve customer follow-ups and engagement rates. Reviewers highlight the straightforward campaign setup and reliable message scheduling as key benefits that streamline their operations.
- According to verified reviews, Infobip is praised for its seamless integration with various tools, making it easy for users to incorporate it into their existing systems. This flexibility is a major advantage for those looking to enhance their communication strategies.
- Reviewers mention that MSG91's support team is a strong asset, providing all-in-one features related to emails and SMS. Users feel supported and valued, which contributes to a positive overall experience with the platform.
- G2 reviewers highlight that while both platforms offer ease of use, MSG91 has a slight edge in setup and administration, with users noting that the onboarding process is intuitive and quick, allowing them to get started without hassle.
- Users report that Infobip's quality of support is commendable, but MSG91's professional support is rated higher, indicating that users may find more responsive assistance when facing challenges with MSG91.
Pricing
Entry-Level Pricing
Infobip
No pricing availableMSG91
Pay-as-you-go
Pay As You Go
Per Month
Usage-based pricing. Add funds to a prepaid wallet and consume credits across MSG91 products (WhatsApp, SMS/OTP, Voice, Email, Chatbot). Charges vary by channel, country, and message type. No monthly commitment.
- Prepaid wallet & usage-based billing
- WhatsApp Business messaging (templates + session messaging)
- WhatsApp Chat + Chatbot flows + live agent handoff
Free Trial
Infobip
No trial information availableMSG91
Free Trial is available
Ratings
Meets Requirements
9.1
40
8.9
128
Ease of Use
8.9
41
8.9
128
Ease of Setup
8.7
25
9.1
117
Ease of Admin
9.0
24
8.6
70
Quality of Support
8.3
44
9.1
127
Has the product been a good partner in doing business?
8.6
25
9.0
69
Product Direction (% positive)
8.6
41
9.3
116
Features by Category
Authentication type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
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Not enough data
Not enough data
Not enough data
Platform
Not enough data
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Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
10.0
7
Text Messaging
Not enough data
10.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
10.0
6
SMS Platform
Not enough data
9.3
10
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
10.0
10
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
24
9.5
64
|
Verified
9.2
24
9.3
36
|
Verified
9.3
27
8.9
56
|
Verified
Support
9.1
30
8.8
41
|
Verified
8.7
21
8.3
21
8.3
32
9.2
86
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
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Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infobip and MSG91 are categorized as WhatsApp Marketing, Communication Platform as a Service (CPaaS), Transactional Email, and RCS Business Messaging
Reviews
Reviewers' Company Size
Infobip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MSG91
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.3%
Information Technology and Services
12.5%
Banking
10.7%
Automotive
7.1%
Retail
5.4%
Other
50.0%
Computer Software
14.4%
Information Technology and Services
9.4%
Financial Services
7.9%
Education Management
7.9%
Apparel & Fashion
5.0%
Other
55.4%
Alternatives
Discussions
How we can simplify the time and process to implement whatsapp for business?
1 Comment
Official Response from Infobip
Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp...Read more
Is it possible go get support for creating a virtual assistant for my clients.
1 Comment
Official Response from Infobip
Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with...Read more
Infobip has no more discussions with answers
MSG91 has no discussions with answers
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