# Infobip, JivoChat vs Wati Comparison

| | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 58 | 51 | 481 | 
| **Largest Market Segment** | Mid-Market (41.1% of reviews) | Mid-Market (66.0% of reviews) | Small-Business (76.9% of reviews) | 
| **Entry Level Price** | Pay As You Go 1 Users | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Infobip

Pros:
- Ease of Use (3 reviews)
- Easy Integrations (3 reviews)

Cons:
- Poor Customer Support (3 reviews)
- Delays (2 reviews)

### JivoChat

**Not enough data**

### Wati

Pros:
- Ease of Use (178 reviews)
- Automation (117 reviews)

Cons:
- Expensive (61 reviews)
- Cost (49 reviews)

---
## Ratings Comparison
| Rating | Infobip | JivoChat | Wati | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (40 reviews) | 9.3 (39 reviews) | 8.9 (366 reviews) | 
  | **Ease of Use** | 8.9 (41 reviews) | 9.6 (40 reviews) | 9.2 (377 reviews) | 
  | **Ease of Setup** | 8.7 (25 reviews) | 9.5 (29 reviews) | 8.9 (340 reviews) | 
  | **Ease of Admin** | 9.0 (24 reviews) | 9.5 (29 reviews) | 9.1 (287 reviews) | 
  | **Quality of Support** | 8.3 (44 reviews) | 8.9 (41 reviews) | 8.5 (358 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (25 reviews) | 9.1 (29 reviews) | 9.1 (282 reviews) | 
  | **Product Direction (% positive)** | 8.6 (41 reviews) | 8.8 (40 reviews) | 9.3 (345 reviews) | 

---
## Pricing

### Infobip

#### Entry-Level Pricing

Plan: Pay as you go

Price: Pay As You Go 1 Users

Key Features:
- From $0 free trial, then pay-as-you-go.

[Learn more about Infobip](https://www.g2.com/products/infobip/reviews)

#### Free Trial

Yes

### JivoChat

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Administration

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Template Creation** | Not enough data | Not enough data | Not enough data | 
| **Preset Template Availability** | Not enough data | Not enough data | Not enough data | 
| **Custom Unsubscribe** | Not enough data | Not enough data | Not enough data | 
| **Email Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Detailed Server Logs** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Webhooks** | Not enough data | Not enough data | Not enough data | 
| **Event Tracking API** | Not enough data | Not enough data | Not enough data | 
| **Mail Send API** | Not enough data | Not enough data | Not enough data | 
| **Spam Filter Testing** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Custom Tracking Domain** | Not enough data | Not enough data | Not enough data | 
| **Multiple Domains** | Not enough data | Not enough data | Not enough data | 
| **Dedicated IP** | Not enough data | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | Not enough data | 
| **Sender Reputation Management** | Not enough data | Not enough data | Not enough data | 
| **Tracking & Reporting** | Not enough data | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Wati** | 8.5/10 | 181 |

#### Channels

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | Feature Not Available | 
| **Open Listening** | Not enough data | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | 

#### Design

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.7 (155 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.9 (152 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.7 (166 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.5 (153 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | 9.0/10 | 38 |
| **JivoChat** | N/A | N/A |
| **Wati** | 8.6/10 | 155 |

#### Functionality

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Ease Of Integration** | 9.4 (24 reviews) | Not enough data | 8.8 (135 reviews) | 
| **API Call Speed** | 9.2 (24 reviews) | Not enough data | 8.6 (118 reviews) | 
| **Communication Varieties** | 9.3 (27 reviews) | Not enough data | 8.6 (115 reviews) | 

#### Support

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Documentation** | 9.1 (30 reviews) | Not enough data | 8.6 (118 reviews) | 
| **Community Support** | 8.7 (21 reviews) | Not enough data | 8.4 (114 reviews) | 
| **Professional Support** | 8.3 (32 reviews) | Not enough data | 8.7 (131 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.6 (176 reviews) | 
| **Control** | Not enough data | Not enough data | 8.8 (169 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.7 (166 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.6 (159 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.5 (156 reviews) | 

#### Platform

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Live chat** | Feature Not Available | Not enough data | 8.8 (164 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.8 (146 reviews) | 
| **Branding** | Feature Not Available | Not enough data | 8.4 (160 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.0 (163 reviews) | 
| **A/B testing** | Not enough data | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Not enough data | 8.7 (152 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (98 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Wati** | 8.3/10 | 61 |

#### Conversational Platform

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.6 (49 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 7.6 (43 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.3 (46 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.8 (52 reviews) | 

#### Support Automation

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.1 (43 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.5 (47 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 7.9 (38 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.5 (46 reviews) | 

#### Generative AI

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | Not enough data | 9.1 (68 reviews) | 

#### Administration

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 9.2 (67 reviews) | 
| **Triggered Notifications** | Not enough data | Not enough data | 9.0 (64 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.7 (67 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | 9.0/10 | 40 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.6 (39 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | 9.2 (39 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | 9.4 (36 reviews) | Not enough data | 
| **In-App Messaging** | Not enough data | 9.3 (38 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Not enough data | 7.4 (7 reviews) | Not enough data | 

####  Internal Use

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.3 (39 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | 9.5 (38 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | Not enough data | 8.8 (36 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | Not enough data | 8.2 (38 reviews) | Not enough data | 
| **Team Inbox ** | Not enough data | 9.2 (37 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | 9.3 (38 reviews) ✓ Verified | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

#### Process

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Feature Not Available | 
| **Social** | Not enough data | Not enough data | 8.4 (56 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Phone** | Not enough data | Not enough data | 7.7 (50 reviews) | 
| **Text** | Not enough data | Not enough data | 8.5 (51 reviews) | 

#### Insight

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Not enough data | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Wati** | 9.1/10 | 106 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 9.2 (91 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 9.4 (98 reviews) | 
| **Conversational Messaging** | Not enough data | Not enough data | 9.3 (90 reviews) | 
| **Personalization** | Not enough data | Not enough data | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | Not enough data | 9.2 (86 reviews) | 
| **Automated Replies** | Not enough data | Not enough data | 9.3 (94 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 8.8 (85 reviews) | 
| **API Integration** | Not enough data | Not enough data | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.9 (81 reviews) | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **AI** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Infobip (4):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Transactional Email Software](https://www.g2.com/categories/transactional-email)

**Unique to JivoChat (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Wati (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Infobip | JivoChat | Wati | 
|---|---|---|---|
| **Small-Business** | 37.5% | 34.0% | 76.9% | 
| **Mid-Market** | 41.1% | 66.0% | 21.5% | 
| **Enterprise** | 21.4% | 0% | 1.6% | 

### By Industry

#### Infobip

- **Financial Services:** 14.3%
- **Information Technology and Services:** 12.5%
- **Banking:** 10.7%
- **Automotive:** 7.1%
- **Retail:** 5.4%
- **Internet:** 3.6%
- **Consumer Services:** 3.6%
- **Consumer Electronics:** 3.6%
- **Commercial Real Estate:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Other:** 32.1%

#### JivoChat

- **Information Technology and Services:** 42.6%
- **Computer & Network Security:** 10.6%
- **Oil & Energy:** 6.4%
- **Retail:** 4.3%
- **Marketing and Advertising:** 4.3%
- **Leisure, Travel & Tourism:** 4.3%
- **Business Supplies and Equipment:** 4.3%
- **Accounting:** 2.1%
- **Banking:** 2.1%
- **Events Services:** 2.1%
- **Other:** 17.0%

#### Wati

- **Education Management:** 10.3%
- **Information Technology and Services:** 7.2%
- **Retail:** 6.3%
- **Marketing and Advertising:** 6.1%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.4%
- **Automotive:** 3.0%
- **Accounting:** 2.6%
- **Apparel & Fashion:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 49.2%

---
## Alternatives

### Alternatives to Infobip

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (521 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Sinch](https://www.g2.com/products/sinch/reviews) — 3.8/5 stars (34 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1680 reviews)

### Alternatives to JivoChat

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (521 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (492 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (66 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### Infobip

- Title: [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with..."
- Title: [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) — 1 comment *(includes official response)*
  > **Top comment:** "Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp..."

### JivoChat

- Title: [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) — 2 comments, 1 upvote
  > **Top comment:** "It is! Definetly brings us more than we expect."

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 2 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/infobip-vs-jivochat-vs-wati)