# Infobip, JivoChat vs Bird Comparison

| | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 58 | 51 | 73 | 
| **Largest Market Segment** | Mid-Market (41.1% of reviews) | Mid-Market (66.0% of reviews) | Small-Business (78.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Infobip

Pros:
- Ease of Use (3 reviews)
- Easy Integrations (3 reviews)

Cons:
- Poor Customer Support (3 reviews)
- Delays (2 reviews)

### JivoChat

**Not enough data**

### Bird

Pros:
- Ease of Use (2 reviews)
- Intuitive (2 reviews)

Cons:
- Poor Customer Support (4 reviews)
- Expensive (3 reviews)

---
## Ratings Comparison
| Rating | Infobip | JivoChat | Bird | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (40 reviews) | 9.3 (39 reviews) | 7.9 (60 reviews) | 
  | **Ease of Use** | 8.9 (41 reviews) | 9.6 (40 reviews) | 8.2 (61 reviews) | 
  | **Ease of Setup** | 8.7 (25 reviews) | 9.5 (29 reviews) | 8.0 (48 reviews) | 
  | **Ease of Admin** | 9.0 (24 reviews) | 9.5 (29 reviews) | 8.2 (46 reviews) | 
  | **Quality of Support** | 8.3 (44 reviews) | 8.9 (41 reviews) | 7.4 (57 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (25 reviews) | 9.1 (29 reviews) | 7.6 (45 reviews) | 
  | **Product Direction (% positive)** | 8.6 (41 reviews) | 8.8 (40 reviews) | 8.1 (55 reviews) | 

---
## Pricing

### Infobip

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### JivoChat

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Bird

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Bird** | N/A | N/A |

#### Administration

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Template Creation** | Not enough data | Not enough data | Not enough data | 
| **Preset Template Availability** | Not enough data | Not enough data | Not enough data | 
| **Custom Unsubscribe** | Not enough data | Not enough data | Not enough data | 
| **Email Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Detailed Server Logs** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Webhooks** | Not enough data | Not enough data | Not enough data | 
| **Event Tracking API** | Not enough data | Not enough data | Not enough data | 
| **Mail Send API** | Not enough data | Not enough data | Not enough data | 
| **Spam Filter Testing** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Custom Tracking Domain** | Not enough data | Not enough data | Not enough data | 
| **Multiple Domains** | Not enough data | Not enough data | Not enough data | 
| **Dedicated IP** | Not enough data | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | Not enough data | 
| **Sender Reputation Management** | Not enough data | Not enough data | Not enough data | 
| **Tracking & Reporting** | Not enough data | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Bird** | N/A | N/A |

#### Text Messaging

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | Not enough data | 

#### SMS Platform

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | Not enough data | 
| **Short Codes** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | 9.0/10 | 38 |
| **JivoChat** | N/A | N/A |
| **Bird** | 6.1/10 | 15 |

#### Functionality

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Ease Of Integration** | 9.4 (24 reviews) | Not enough data | 6.6 (15 reviews) ✓ Verified | 
| **API Call Speed** | 9.2 (24 reviews) | Not enough data | 6.7 (13 reviews) ✓ Verified | 
| **Communication Varieties** | 9.3 (27 reviews) | Not enough data | 7.1 (15 reviews) ✓ Verified | 

#### Support

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Documentation** | 9.1 (30 reviews) | Not enough data | 5.4 (14 reviews) ✓ Verified | 
| **Community Support** | 8.7 (21 reviews) | Not enough data | Feature Not Available | 
| **Professional Support** | 8.3 (32 reviews) | Not enough data | 4.8 (14 reviews) ✓ Verified | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Bird** | N/A | N/A |

#### Responses

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | 9.0/10 | 40 |
| **Bird** | N/A | N/A |

#### Generative AI

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.6 (39 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | 9.2 (39 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | 9.4 (36 reviews) | Not enough data | 
| **In-App Messaging** | Not enough data | 9.3 (38 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Not enough data | 7.4 (7 reviews) | Not enough data | 

####  Internal Use

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.3 (39 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | 9.5 (38 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | Not enough data | 8.8 (36 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | Not enough data | 8.2 (38 reviews) | Not enough data | 
| **Team Inbox ** | Not enough data | 9.2 (37 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | 9.3 (38 reviews) ✓ Verified | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Bird** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Bird** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **AI** | Not enough data | Not enough data | Not enough data | 

### Mobile Marketing

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **JivoChat** | N/A | N/A |
| **Bird** | N/A | N/A |

#### Analysis

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Application Attribution** | Not enough data | Not enough data | Not enough data | 
| **Campaign Analysis** | Not enough data | Not enough data | Not enough data | 
| **Uninstall Tracking** | Not enough data | Not enough data | Not enough data | 
| **Custom Dashboards** | Not enough data | Not enough data | Not enough data | 

#### Campaigns

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Proximity Marketing** | Not enough data | Not enough data | Not enough data | 
| **Push Notifications** | Not enough data | Not enough data | Not enough data | 
| **Bulk SMS** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Audience Segmentation** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Coupons and Promotions** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Optimization** | Not enough data | Not enough data | Not enough data | 
| **Integrations - Mobile Marketing** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Mobile Marketing

| Feature | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Infobip (5):** [Chatbots Software](https://www.g2.com/categories/chatbots), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Transactional Email Software](https://www.g2.com/categories/transactional-email)

**Unique to JivoChat (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Bird (4):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Infobip | JivoChat | Bird | 
|---|---|---|---|
| **Small-Business** | 37.5% | 34.0% | 78.3% | 
| **Mid-Market** | 41.1% | 66.0% | 17.4% | 
| **Enterprise** | 21.4% | 0% | 4.3% | 

### By Industry

#### Infobip

- **Financial Services:** 14.3%
- **Information Technology and Services:** 12.5%
- **Banking:** 10.7%
- **Automotive:** 7.1%
- **Retail:** 5.4%
- **Internet:** 3.6%
- **Consumer Services:** 3.6%
- **Consumer Electronics:** 3.6%
- **Commercial Real Estate:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Other:** 32.1%

#### JivoChat

- **Information Technology and Services:** 42.6%
- **Computer & Network Security:** 10.6%
- **Oil & Energy:** 6.4%
- **Retail:** 4.3%
- **Marketing and Advertising:** 4.3%
- **Leisure, Travel & Tourism:** 4.3%
- **Business Supplies and Equipment:** 4.3%
- **Accounting:** 2.1%
- **Banking:** 2.1%
- **Events Services:** 2.1%
- **Other:** 17.0%

#### Bird

- **Computer Software:** 14.5%
- **Information Technology and Services:** 14.5%
- **Leisure, Travel & Tourism:** 7.2%
- **Financial Services:** 5.8%
- **Non-Profit Organization Management:** 5.8%
- **Construction:** 2.9%
- **Consumer Electronics:** 2.9%
- **Hospital & Health Care:** 2.9%
- **Electrical/Electronic Manufacturing:** 2.9%
- **Market Research:** 2.9%
- **Other:** 37.7%

---
## Alternatives

### Alternatives to Infobip

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (478 reviews)
- [Sinch](https://www.g2.com/products/sinch/reviews) — 3.8/5 stars (34 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1681 reviews)

### Alternatives to JivoChat

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)

### Alternatives to Bird

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (478 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1350 reviews)
- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1681 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1356 reviews)

---
## Top Discussions

### Infobip

- Title: [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with..."
- Title: [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) — 1 comment *(includes official response)*
  > **Top comment:** "Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp..."

### JivoChat

- Title: [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) — 2 comments, 1 upvote
  > **Top comment:** "It is! Definetly brings us more than we expect."

### Bird

- Title: [Help Center](https://www.g2.com/discussions/support-7283bd03-8fbc-4b4a-bc33-0d1748b3ec9b) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Explore our Help Center where your most common questions are answered:

https://support.messagebird.com/hc/en-us"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/infobip-vs-jivochat-vs-messagebird-bird)