# Infobip, Insider One vs Wati Comparison

| | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 58 | 1,356 | 478 | 
| **Largest Market Segment** | Mid-Market (41.1% of reviews) | Mid-Market (45.2% of reviews) | Small-Business (76.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Infobip

Pros:
- Ease of Use (3 reviews)
- Easy Integrations (3 reviews)

Cons:
- Poor Customer Support (3 reviews)
- Delays (2 reviews)

### Insider One

Pros:
- Ease of Use (222 reviews)
- Customer Engagement (205 reviews)

Cons:
- Learning Curve (81 reviews)
- Difficult Learning (38 reviews)

### Wati

Pros:
- Ease of Use (102 reviews)
- Automation (71 reviews)

Cons:
- Expensive (39 reviews)
- Cost (32 reviews)

---
## Ratings Comparison
| Rating | Infobip | Insider One | Wati | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (40 reviews) | 9.4 (1222 reviews) | 8.9 (365 reviews) | 
  | **Ease of Use** | 8.9 (41 reviews) | 9.4 (1238 reviews) | 9.2 (376 reviews) | 
  | **Ease of Setup** | 8.7 (25 reviews) | 9.0 (686 reviews) | 8.9 (339 reviews) | 
  | **Ease of Admin** | 9.0 (24 reviews) | 9.1 (345 reviews) | 9.1 (286 reviews) | 
  | **Quality of Support** | 8.3 (44 reviews) | 9.6 (1220 reviews) | 8.5 (357 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (25 reviews) | 9.4 (347 reviews) | 9.1 (281 reviews) | 
  | **Product Direction (% positive)** | 8.6 (41 reviews) | 9.8 (1174 reviews) | 9.3 (344 reviews) | 

---
## Pricing

### Infobip

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Insider One

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 9.4/10 | 649 |
| **Wati** | N/A | N/A |

#### Email Marketing

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.6 (522 reviews) | Not enough data | 
| **Sending Outbound Emails** | Not enough data | 9.6 (497 reviews) | Not enough data | 
| **Manage Email Deliverability** | Not enough data | 9.6 (498 reviews) | Not enough data | 
| **Automated Email Responses** | Not enough data | 9.6 (439 reviews) | Not enough data | 

#### Online Marketing

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Feature Not Available | Not enough data | 
| **Dynamic Content** | Not enough data | 9.6 (541 reviews) | Not enough data | 
| **A/B Testing** | Not enough data | 9.6 (559 reviews) | Not enough data | 
| **Mobile Optimized** | Not enough data | 9.5 (541 reviews) | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Feature Not Available | Not enough data | 

#### Lead Management

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | 9.5 (507 reviews) | Not enough data | 
| **Data Quality Management** | Not enough data | 9.5 (507 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 9.6 (565 reviews) | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Feature Not Available | Not enough data | 
| **Lead Nurturing** | Not enough data | 9.5 (486 reviews) | Not enough data | 
| **Online Behavior Tracking** | Not enough data | 9.5 (455 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | 9.5 (489 reviews) | Not enough data | 
| **CRM Lead Integration** | Not enough data | 9.5 (477 reviews) | Not enough data | 

#### Campaign Management

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Program Management** | Not enough data | Feature Not Available | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Feature Not Available | Not enough data | 
| **Calendaring** | Not enough data | Feature Not Available | Not enough data | 
| **Budgeting** | Not enough data | Feature Not Available | Not enough data | 

#### Social

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Social Listening** | Not enough data | Feature Not Available | Not enough data | 
| **Social Sharing** | Not enough data | 9.4 (442 reviews) | Not enough data | 
| **Social Campaigns** | Not enough data | 9.4 (452 reviews) | Not enough data | 
| **Social Media Engagement** | Not enough data | Feature Not Available | Not enough data | 
| **Social Media Advertising** | Not enough data | Feature Not Available | Not enough data | 

#### Reporting & Analytics

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | 9.4 (541 reviews) | Not enough data | 
| **Web Analytics** | Not enough data | 9.4 (535 reviews) | Not enough data | 
| **ROI Analytics** | Not enough data | 9.4 (524 reviews) | Not enough data | 
| **Revenue Analytics** | Not enough data | 9.4 (523 reviews) | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | 9.1 (421 reviews) | Not enough data | 

#### Platform

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.5 (536 reviews) | Not enough data | 
| **Workflow Capability** | Not enough data | 9.5 (285 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.6 (512 reviews) | Not enough data | 
| **Internationalization** | Not enough data | 9.5 (441 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | 9.4 (450 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 9.5 (497 reviews) | Not enough data | 
| **Output Document Generation** | Not enough data | 9.4 (429 reviews) | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (25 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.9 (25 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (25 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.8 (25 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.8 (25 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.9 (25 reviews) | Not enough data | 

#### Integration

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 9.4 (506 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 9.4 (503 reviews) | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | 9.4 (458 reviews) | Not enough data | 

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Administration

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Template Creation** | Not enough data | Not enough data | Not enough data | 
| **Preset Template Availability** | Not enough data | Not enough data | Not enough data | 
| **Custom Unsubscribe** | Not enough data | Not enough data | Not enough data | 
| **Email Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Detailed Server Logs** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Webhooks** | Not enough data | Not enough data | Not enough data | 
| **Event Tracking API** | Not enough data | Not enough data | Not enough data | 
| **Mail Send API** | Not enough data | Not enough data | Not enough data | 
| **Spam Filter Testing** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Custom Tracking Domain** | Not enough data | Not enough data | Not enough data | 
| **Multiple Domains** | Not enough data | Not enough data | Not enough data | 
| **Dedicated IP** | Not enough data | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | Not enough data | 
| **Sender Reputation Management** | Not enough data | Not enough data | Not enough data | 
| **Tracking & Reporting** | Not enough data | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Personalization

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 9.4/10 | 682 |
| **Wati** | N/A | N/A |

#### Visitor Behavior

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Monitoring** | Not enough data | 9.5 (585 reviews) | Not enough data | 
| **Targeting** | Not enough data | 9.6 (605 reviews) | Not enough data | 
| **Guided Selling** | Not enough data | 9.5 (546 reviews) | Not enough data | 

#### Templates

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Library** | Not enough data | 9.5 (561 reviews) | Not enough data | 
| **Customization** | Not enough data | 9.5 (610 reviews) | Not enough data | 
| **Optimization** | Not enough data | 9.6 (601 reviews) | Not enough data | 

#### Personalization

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Recommendation** | Not enough data | 9.6 (595 reviews) | Not enough data | 
| **Content** | Not enough data | 9.5 (578 reviews) | Not enough data | 
| **Cart Abandonment** | Not enough data | 9.6 (592 reviews) | Not enough data | 
| **Search** | Not enough data | 9.4 (520 reviews) | Not enough data | 
| **Personalization Engine** | Not enough data | 9.5 (571 reviews) | Not enough data | 
| **Product Recommendations** | Not enough data | 9.6 (579 reviews) | Not enough data | 
| **A/B Testing** | Not enough data | 9.6 (610 reviews) | Not enough data | 
| **Personalized Messaging** | Not enough data | 9.6 (590 reviews) | Not enough data | 

#### Multichannel

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Web** | Not enough data | 9.6 (595 reviews) | Not enough data | 
| **Email** | Not enough data | 9.5 (529 reviews) | Not enough data | 
| **Mobile** | Not enough data | 9.6 (590 reviews) | Not enough data | 

#### Administration 

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Marketing Campaigns** | Not enough data | 9.6 (585 reviews) | Not enough data | 
| **Reports & Analytics** | Not enough data | 9.4 (606 reviews) | Not enough data | 
| **User Data** | Not enough data | 9.5 (577 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.4 (580 reviews) | Not enough data | 

#### Agentic AI - E-Commerce Personalization

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | 8.3 (21 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.3 (21 reviews) | Not enough data | 

### Personalization Engines

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 9.3/10 | 644 |
| **Wati** | N/A | N/A |

#### Segmentation

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **A/B Testing** | Not enough data | 9.7 (604 reviews) | Not enough data | 
| **Customer Profiles** | Not enough data | 9.6 (582 reviews) | Not enough data | 

#### Targeting

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Behavioral Targeting** | Not enough data | 9.6 (595 reviews) | Not enough data | 
| **Contextual Targeting** | Not enough data | 9.6 (564 reviews) | Not enough data | 

#### Triggered Content

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Geofencing** | Not enough data | 9.5 (503 reviews) | Not enough data | 
| **Triggered Emails** | Not enough data | 9.5 (502 reviews) | Not enough data | 
| **Triggered Messages** | Not enough data | 9.7 (554 reviews) | Not enough data | 

#### Personalized Content

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Recommendation Engine** | Not enough data | 9.6 (541 reviews) | Not enough data | 
| **Personalized Discounts** | Not enough data | 9.6 (517 reviews) | Not enough data | 
| **Website Personalization** | Not enough data | 9.6 (577 reviews) | Not enough data | 

#### Agentic AI - Personalization Engines

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (14 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.8 (14 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.8 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (14 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.8 (14 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.8 (14 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 9.2/10 | 104 |
| **Wati** | N/A | N/A |

#### Text Messaging

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | 9.6 (86 reviews) | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (79 reviews) | Not enough data | 
| **Text Scheduler** | Not enough data | 9.5 (80 reviews) | Not enough data | 
| **Automatic Replies** | Not enough data | 9.4 (81 reviews) | Not enough data | 
| **Automatic URL Shortening** | Not enough data | 9.4 (87 reviews) | Not enough data | 
| **MMS Marketing** | Not enough data | 9.4 (84 reviews) | Not enough data | 
| **Personalization** | Not enough data | 9.5 (87 reviews) | Not enough data | 
| **Transactional SMS** | Not enough data | 9.4 (81 reviews) | Not enough data | 

#### SMS Platform

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Reporting** | Not enough data | 9.4 (85 reviews) | Not enough data | 
| **Automation** | Not enough data | 9.5 (86 reviews) | Not enough data | 
| **White Label** | Not enough data | 9.3 (78 reviews) | Not enough data | 
| **Text-to-Landline** | Not enough data | Feature Not Available | Not enough data | 
| **Short Codes** | Not enough data | 9.3 (85 reviews) | Not enough data | 
| **API Integration** | Not enough data | 9.3 (86 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (20 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.8 (20 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.8 (20 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.7 (20 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |
| **Wati** | 8.5/10 | 181 |

#### Channels

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | Feature Not Available | 
| **Open Listening** | Not enough data | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | 

#### Design

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.7 (155 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.9 (152 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.7 (166 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.5 (153 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 9.5/10 | 653 |
| **Wati** | N/A | N/A |

#### Data Sourcing

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | 9.5 (584 reviews) ✓ Verified | Not enough data | 
| **Expandability** | Not enough data | 9.5 (571 reviews) ✓ Verified | Not enough data | 
| **Content Marketing** | Not enough data | 9.6 (378 reviews) | Not enough data | 
| **Multiple Devices** | Not enough data | 9.5 (600 reviews) ✓ Verified | Not enough data | 

#### Intelligence

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Marketing Metrics** | Not enough data | 9.4 (608 reviews) ✓ Verified | Not enough data | 
| **Predictive Modeling** | Not enough data | 9.4 (579 reviews) ✓ Verified | Not enough data | 
| **Recommendation Engine** | Not enough data | 9.6 (569 reviews) ✓ Verified | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 9.2/10 | 720 |
| **Wati** | N/A | N/A |

#### Platform Basics

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Dynamic Segmentation** | Not enough data | 9.5 (660 reviews) ✓ Verified | Not enough data | 
| **Journey Optimization** | Not enough data | 9.5 (660 reviews) ✓ Verified | Not enough data | 

#### Platform Data

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Journey Reporting** | Not enough data | 9.4 (640 reviews) ✓ Verified | Not enough data | 
| **Trends Reporting** | Not enough data | 9.4 (616 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 9.3 (653 reviews) ✓ Verified | Not enough data | 
| **Advanced Data Filtering** | Not enough data | 9.3 (619 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Journey Mapping** | Not enough data | 9.5 (621 reviews) ✓ Verified | Not enough data | 
| **Integrations** | Not enough data | 9.4 (620 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts** | Not enough data | 9.4 (605 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (35 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.5 (34 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.6 (34 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.6 (32 reviews) | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | 9.0/10 | 38 |
| **Insider One** | N/A | N/A |
| **Wati** | 8.6/10 | 154 |

#### Functionality

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Ease Of Integration** | 9.4 (24 reviews) | Not enough data | 8.8 (135 reviews) | 
| **API Call Speed** | 9.2 (24 reviews) | Not enough data | 8.6 (118 reviews) | 
| **Communication Varieties** | 9.3 (27 reviews) | Not enough data | 8.6 (115 reviews) | 

#### Support

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Documentation** | 9.1 (30 reviews) | Not enough data | 8.6 (118 reviews) | 
| **Community Support** | 8.7 (21 reviews) | Not enough data | 8.4 (114 reviews) | 
| **Professional Support** | 8.3 (32 reviews) | Not enough data | 8.7 (131 reviews) | 

### E-Commerce Search

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 9.6/10 | 66 |
| **Wati** | N/A | N/A |

#### Search Setup

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Indexing** | Not enough data | 9.5 (56 reviews) | Not enough data | 
| **Auto Complete** | Not enough data | 9.6 (57 reviews) | Not enough data | 
| **Product Information** | Not enough data | 9.5 (56 reviews) | Not enough data | 
| **Stemming** | Not enough data | 9.6 (54 reviews) | Not enough data | 

#### Product Discovery

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Recommendations** | Not enough data | 9.7 (61 reviews) | Not enough data | 
| **Conversion** | Not enough data | 9.6 (59 reviews) | Not enough data | 
| **Personalization** | Not enough data | 9.5 (59 reviews) | Not enough data | 
| **Faceted Search** | Not enough data | 9.6 (52 reviews) | Not enough data | 
| **Ranking and Relevancy** | Not enough data | 9.7 (56 reviews) | Not enough data | 

#### Integration

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **E-Commerce** | Not enough data | 9.6 (61 reviews) | Not enough data | 
| **PIM** | Not enough data | 9.7 (54 reviews) | Not enough data | 
| **Merchadising** | Not enough data | 9.6 (57 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |
| **Wati** | 8.5/10 | 193 |

#### Responses

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.6 (176 reviews) | 
| **Control** | Not enough data | Not enough data | 8.8 (169 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.7 (166 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.6 (159 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.5 (156 reviews) | 

#### Platform

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 8.8 (164 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.8 (146 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.4 (160 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.0 (163 reviews) | 
| **A/B testing** | Not enough data | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Not enough data | 8.7 (152 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (98 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |
| **Wati** | 8.3/10 | 61 |

#### Conversational Platform

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.6 (49 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 7.6 (43 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.3 (46 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.8 (52 reviews) | 

#### Support Automation

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.1 (43 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.5 (47 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 7.9 (38 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.5 (46 reviews) | 

#### Generative AI

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | Not enough data | 9.1 (68 reviews) | 

#### Administration

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 9.2 (67 reviews) | 
| **Triggered Notifications** | Not enough data | Not enough data | 9.0 (64 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.7 (67 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

#### Process

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Feature Not Available | 
| **Social** | Not enough data | Not enough data | 8.4 (56 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Phone** | Not enough data | Not enough data | 7.7 (50 reviews) | 
| **Text** | Not enough data | Not enough data | 8.5 (51 reviews) | 

#### Insight

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Not enough data | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 9.5/10 | 62 |
| **Wati** | 9.1/10 | 105 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | 9.4 (49 reviews) | 9.2 (90 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.5 (56 reviews) | 9.4 (98 reviews) | 
| **Conversational Messaging** | Not enough data | 9.5 (49 reviews) | 9.3 (89 reviews) | 
| **Personalization** | Not enough data | 9.6 (53 reviews) | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | 9.5 (50 reviews) | 9.2 (86 reviews) | 
| **Automated Replies** | Not enough data | 9.2 (49 reviews) | 9.3 (93 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Segmentation** | Not enough data | 9.6 (51 reviews) | 8.8 (85 reviews) | 
| **API Integration** | Not enough data | 9.5 (50 reviews) | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | Not enough data | 9.4 (48 reviews) | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | 9.3 (49 reviews) | 8.9 (81 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 8.4/10 | 20 |
| **Wati** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **AI chatbots** | Not enough data | 8.5 (18 reviews) | Not enough data | 
| **Messaging and Notifications** | Not enough data | 8.9 (15 reviews) | Not enough data | 
| **AI agents ** | Not enough data | 8.4 (17 reviews) | Not enough data | 
| **Voice assistants** | Not enough data | Feature Not Available | Not enough data | 
| **Communication apps** | Not enough data | 8.2 (14 reviews) | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | 8.6 (15 reviews) | Not enough data | 
| **Sales channels** | Not enough data | 8.2 (16 reviews) | Not enough data | 
| **Payment Platform** | Not enough data | Feature Not Available | Not enough data | 
| **Internal tools** | Not enough data | 8.0 (14 reviews) | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Feature Not Available | Not enough data | 
| **Advance reporting** | Not enough data | 8.7 (13 reviews) | Not enough data | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 8.7/10 | 39 |
| **Wati** | N/A | N/A |

#### Agentic AI - Personalization

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (32 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (31 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.7 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.8 (32 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.8 (35 reviews) | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **AI** | Not enough data | Not enough data | Not enough data | 

### Mobile Marketing

| Product | Score | Reviews |
|---|---|---|
| **Infobip** | N/A | N/A |
| **Insider One** | 9.3/10 | 818 |
| **Wati** | N/A | N/A |

#### Analysis

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Application Attribution** | Not enough data | 9.3 (624 reviews) | Not enough data | 
| **Campaign Analysis** | Not enough data | 9.4 (709 reviews) | Not enough data | 
| **Uninstall Tracking** | Not enough data | 9.3 (556 reviews) ✓ Verified | Not enough data | 
| **Custom Dashboards** | Not enough data | 9.4 (606 reviews) ✓ Verified | Not enough data | 

#### Campaigns

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Proximity Marketing** | Not enough data | 9.4 (579 reviews) ✓ Verified | Not enough data | 
| **Push Notifications** | Not enough data | 9.7 (712 reviews) ✓ Verified | Not enough data | 
| **Bulk SMS** | Not enough data | 9.4 (497 reviews) | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | 9.2 (488 reviews) | Not enough data | 
| **Email Campaigns** | Not enough data | 9.6 (587 reviews) ✓ Verified | Not enough data | 
| **Audience Segmentation** | Not enough data | 9.6 (684 reviews) ✓ Verified | Not enough data | 

#### Engagement

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Coupons and Promotions** | Not enough data | 9.6 (631 reviews) | Not enough data | 

#### Platform

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Optimization** | Not enough data | 9.6 (679 reviews) | Not enough data | 
| **Integrations - Mobile Marketing** | Not enough data | 9.4 (636 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | Not enough data | 9.5 (544 reviews) | Not enough data | 

#### Agentic AI - Mobile Marketing

| Feature | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (33 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.0 (31 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.0 (32 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.0 (30 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.9 (32 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 9.0 (31 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Infobip (4):** [Chatbots Software](https://www.g2.com/categories/chatbots), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Transactional Email Software](https://www.g2.com/categories/transactional-email)

**Unique to Insider One (11):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [E-Commerce Search Software](https://www.g2.com/categories/e-commerce-search), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Personalization Software](https://www.g2.com/categories/personalization), [Personalization Engines](https://www.g2.com/categories/personalization-engines), [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Bot Platforms](https://www.g2.com/categories/bot-platforms)

**Unique to Wati (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Infobip | Insider One | Wati | 
|---|---|---|---|
| **Small-Business** | 37.5% | 28.0% | 76.8% | 
| **Mid-Market** | 41.1% | 45.2% | 21.6% | 
| **Enterprise** | 21.4% | 26.8% | 1.6% | 

### By Industry

#### Infobip

- **Financial Services:** 14.3%
- **Information Technology and Services:** 12.5%
- **Banking:** 10.7%
- **Automotive:** 7.1%
- **Retail:** 5.4%
- **Internet:** 3.6%
- **Consumer Services:** 3.6%
- **Consumer Electronics:** 3.6%
- **Commercial Real Estate:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Other:** 32.1%

#### Insider One

- **Retail:** 25.7%
- **Apparel & Fashion:** 10.0%
- **Cosmetics:** 3.8%
- **Financial Services:** 3.8%
- **Food & Beverages:** 3.8%
- **Automotive:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Consumer Electronics:** 3.2%
- **Consumer Goods:** 2.9%
- **Other:** 36.3%

#### Wati

- **Education Management:** 10.3%
- **Information Technology and Services:** 7.2%
- **Retail:** 6.3%
- **Marketing and Advertising:** 6.1%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.4%
- **Automotive:** 3.0%
- **Accounting:** 2.6%
- **Apparel & Fashion:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 49.1%

---
## Alternatives

### Alternatives to Infobip

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Sinch](https://www.g2.com/products/sinch/reviews) — 3.8/5 stars (34 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1681 reviews)

### Alternatives to Insider One

- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (765 reviews)
- [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) — 4.5/5 stars (567 reviews)
- [Iterable](https://www.g2.com/products/iterable/reviews) — 4.4/5 stars (824 reviews)
- [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (751 reviews)
- [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (523 reviews)
- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1681 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1350 reviews)
- [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) — 4.2/5 stars (618 reviews)
- [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4460 reviews)
- [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1201 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (66 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (491 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)

---
## Top Discussions

### Infobip

- Title: [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with..."
- Title: [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) — 1 comment *(includes official response)*
  > **Top comment:** "Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp..."

### Insider One

- Title: [How effective is the tool at new acquisition and driving traffic to website?](https://www.g2.com/discussions/44940-how-effective-is-the-tool-at-new-acquisition-and-driving-traffic-to-website) — 3 comments, 3 upvotes
  > **Top comment:** "Very effective with the direct integration into Ad Managers, like Facebook & Google. Using AI to create powerful segments to find new users. Awesome work. "
- Title: [Which Insider One features do you find most useful for improving customer engagement?](https://www.g2.com/discussions/which-insider-one-features-do-you-find-most-useful-for-improving-customer-engagement) — 2 comments, 1 upvote
  > **Top comment:** "Based on my experience with Insider One, a few features have significantly enhanced customer engagement. I utilise behavioural analytics to understand how..."
- Title: [Why did your team choose Insider One over other engagement platforms?](https://www.g2.com/discussions/why-did-your-team-choose-insider-one-over-other-engagement-platforms) — 1 comment, 1 upvote
  > **Top comment:** "Since I was involved in the process of evaluating engagement platforms for our team, I can share why we decided on Insider One. One of the main reasons was..."
- Title: [Do you recommend connecting Insider with Yotpo?](https://www.g2.com/discussions/do-you-recommend-connecting-insider-with-yotpo) — 1 comment *(includes official response)*
  > **Top comment:** "Absolutely! There are great benefits of the integration. 

You can use your Yotpo loyalty data to target your customers with loyalty-based personalized..."
- Title: [Can we decide which campaigns need to be prioritized more when users are eligible for multiple journeys and can receive multiple messages?](https://www.g2.com/discussions/can-we-decide-which-campaigns-need-to-be-prioritized-more-when-users-are-eligible-for-multiple-journeys-and-can-receive-multiple-messages) — 1 comment *(includes official response)*
  > **Top comment:** "Yes you can. With the Journey Prioritization feature on Insider's omnichannel journey orchestration platform, Architect, you can control which journey your..."

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 2 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/infobip-vs-insider-one-vs-wati)