# Gainsight Customer Communities vs Influitive Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Communities excels in fostering customer engagement, allowing users to connect and express their opinions on various topics. This feature is particularly beneficial for customer success managers who rely on community insights to enhance client relationships.
- **Users say** that Influitive stands out for its exceptional **customer support** and success teams, with many highlighting the personalized assistance they receive. This level of support has been a significant factor in users' overall satisfaction and success with the platform.
- **Reviewers mention** that while both platforms have similar star ratings, Gainsight's higher G2 Score indicates a stronger overall user satisfaction. This suggests that Gainsight may offer a more reliable experience for users looking for a robust community management solution.
- **According to verified reviews** , Influitive's gamification features are a major draw, with users appreciating how these elements help engage customers and advocates effectively. This unique aspect sets Influitive apart from its competitors, making it a fun and interactive platform.
- **Users highlight** that Gainsight Customer Communities provides valuable resources for troubleshooting and feature exploration, which is essential for users managing client relationships. This accessibility to information enhances the overall user experience and supports daily operations.
- **Reviewers note** that Influitive's customization capabilities are a significant advantage, allowing users to tailor the platform to their specific needs. This flexibility is often praised as a key factor in successfully integrating the software into various business workflows.



| | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 259 | 396 | 
| **Largest Market Segment** | Mid-Market (59.7% of reviews) | Mid-Market (48.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Customer Communities

Pros:
- Ease of Use (9 reviews)
- User Interaction (8 reviews)

Cons:
- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)

### Influitive

Pros:
- Ease of Use (5 reviews)
- Community Engagement (4 reviews)

Cons:
- Bugs (2 reviews)
- Limited Features (2 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Communities | Influitive | 
|---|---|---|
  | **Meets Requirements** | 8.3 (200 reviews) | 8.6 (333 reviews) | 
  | **Ease of Use** | 8.7 (207 reviews) | 8.6 (330 reviews) | 
  | **Ease of Setup** | 8.2 (157 reviews) | 7.7 (233 reviews) | 
  | **Ease of Admin** | 8.6 (143 reviews) | 8.4 (265 reviews) | 
  | **Quality of Support** | 8.8 (191 reviews) | 9.2 (315 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (143 reviews) | 9.1 (263 reviews) | 
  | **Product Direction (% positive)** | 8.6 (190 reviews) | 8.6 (320 reviews) | 

---
## Pricing

### Gainsight Customer Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Influitive

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Gamification

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Influitive** | 8.4/10 | 68 |

#### Marketing Gamification

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Templates** | Not enough data | 8.5 (57 reviews) | 
| **Simultaneous Competitions** | Not enough data | 9.1 (43 reviews) | 
| **Behaviors** | Not enough data | 8.4 (50 reviews) | 
| **Rewards** | Not enough data | 8.8 (62 reviews) | 
| **Customization** | Not enough data | 8.5 (61 reviews) | 
| **Mobile App** | Not enough data | 7.2 (43 reviews) | 

#### Agentic AI - Gamification

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integrations

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.0 (48 reviews) | 
| **Social Media Integration** | Not enough data | 8.5 (50 reviews) | 

#### Platform

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Public Leaderboard** | Not enough data | 8.8 (59 reviews) | 
| **Private Leaderboard** | Not enough data | 8.9 (50 reviews) | 
| **Analytics** | Not enough data | 8.2 (60 reviews) | 

### Employee Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Influitive** | 8.2/10 | 14 |

#### Content Sharing

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Social sharing** | Not enough data | 9.1 (11 reviews) ✓ Verified | 
| **Content scheduling** | Not enough data | 9.0 (10 reviews) ✓ Verified | 
| **Content optimization** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Content templates** | Not enough data | 8.3 (11 reviews) ✓ Verified | 
| **AI Content Generation** | Not enough data | Not enough data | 
| **Content Settings** | Not enough data | Not enough data | 

#### Content Dashboard

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Company news** | Not enough data | 7.8 (9 reviews) ✓ Verified | 
| **Coworker content** | Not enough data | 7.9 (8 reviews) ✓ Verified | 
| **Brand content sharing** | Not enough data | 7.5 (8 reviews) ✓ Verified | 

#### Analytics

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Engagement tracking** | Not enough data | 8.6 (12 reviews) ✓ Verified | 
| **KPI Tracking** | Not enough data | Feature Not Available | 
| **Trends** | Not enough data | Feature Not Available | 
| **Gamification** | Not enough data | 8.7 (14 reviews) ✓ Verified | 

#### Platform

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Integrations** | Not enough data | 7.7 (10 reviews) ✓ Verified | 
| **Mobile** | Not enough data | 7.7 (10 reviews) ✓ Verified | 
| **Adoption Insight** | Not enough data | Feature Not Available | 
| **Auto-translation & multiple language management** | Not enough data | Feature Not Available | 

#### Agentic AI - Employee Advocacy

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Influitive** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Online Community Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | 7.5/10 | 144 |
| **Influitive** | 8.1/10 | 66 |

#### Community Building

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Member Profiles** | 7.0 (78 reviews) | 8.0 (48 reviews) | 
| **Email & Notifications** | 7.6 (49 reviews) | Not enough data | 
| **Member Discovery** | Not enough data | Not enough data | 
| **Member Referrals** | Not enough data | Not enough data | 
| **Community Spaces** | Not enough data | Not enough data | 
| **Paid Memberships** | Not enough data | Not enough data | 
| **Multimedia Sharing** | Not enough data | Not enough data | 
| **Courses** | Not enough data | Not enough data | 

#### Community Improvement

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Gamification** | 7.9 (49 reviews) | 8.7 (5 reviews) | 
| **Polls & Questions** | 6.8 (44 reviews) | Not enough data | 
| **Automation Rules** | Not enough data | Not enough data | 

#### Customer Analytics

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Community Insights** | 7.6 (84 reviews) | 7.9 (49 reviews) | 
| **Community Engagement Analytics** | 8.0 (104 reviews) | 8.7 (60 reviews) | 
| **Downloadable Reports** | 7.3 (102 reviews) | 8.0 (54 reviews) | 
| **ROI Tracking** | 7.2 (80 reviews) | 7.5 (43 reviews) | 

#### Community Management

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Community Feeds & Discussions** | 8.1 (91 reviews) | 8.2 (50 reviews) | 
| **Live Streaming** | Not enough data | Not enough data | 
| **Chat & Messaging** | Not enough data | Not enough data | 
| **Events Management** | Not enough data | Not enough data | 
| **Admin Roles & Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Online Community Management

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Influitive** | N/A | N/A |

#### Discovery

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management)


**Unique to Influitive (3):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Gamification Software](https://www.g2.com/categories/gamification), [Employee Advocacy Software](https://www.g2.com/categories/employee-advocacy)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Communities | Influitive | 
|---|---|---|
| **Small-Business** | 16.6% | 9.0% | 
| **Mid-Market** | 59.7% | 48.8% | 
| **Enterprise** | 23.7% | 42.1% | 

### By Industry

#### Gainsight Customer Communities

- **Computer Software:** 36.2%
- **Information Technology and Services:** 19.7%
- **Telecommunications:** 8.3%
- **Computer & Network Security:** 3.5%
- **Internet:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Music:** 2.0%
- **E-Learning:** 1.6%
- **Education Management:** 1.6%
- **Financial Services:** 1.6%
- **Other:** 21.3%

#### Influitive

- **Computer Software:** 45.2%
- **Information Technology and Services:** 14.0%
- **E-Learning:** 6.2%
- **Marketing and Advertising:** 5.4%
- **Internet:** 4.1%
- **Human Resources:** 3.6%
- **Computer & Network Security:** 3.6%
- **Telecommunications:** 2.6%
- **Financial Services:** 2.1%
- **Education Management:** 1.8%
- **Other:** 11.4%

---
## Alternatives

### Alternatives to Gainsight Customer Communities

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (478 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1077 reviews)
- [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews)
- [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (400 reviews)

### Alternatives to Influitive

- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews)
- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [GaggleAMP](https://www.g2.com/products/gaggleamp/reviews) — 4.4/5 stars (382 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews)
- [Base](https://www.g2.com/products/base/reviews) — 4.4/5 stars (50 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1077 reviews)
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (416 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)

---
## Top Discussions

### Gainsight Customer Communities

- Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..."
- Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment
  > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests."
- Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment
  > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..."

### Influitive

- Title: [Being new to advocacy do you have any tips and tricks you could share to the newbies that would help us grow the advocacy :)](https://www.g2.com/discussions/30680-being-new-to-advocacy-do-you-have-any-tips-and-tricks-you-could-share-to-the-newbies-that-would-help-us-grow-the-advocacy) — 1 comment, 1 upvote
  > **Top comment:** "Promote your program everywhere. Evangelize it to everyone in your company. Add an email signature to the bottom of your email, create a welcome video, and..."
- Title: [What kinds of components are installed?  Can you connect referrals to salesforce opportunities?](https://www.g2.com/discussions/6320-how-does-influitive-integrate-with-salesforce) — 1 comment, 1 upvote
  > **Top comment:** "Yes, Influitive can connect with Salesforce for Referrals. The integration is specific and uses something called Salesforce for Referrals 2.0. I've worked..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-communities-vs-jigsaw-interactive-influitive)