Compare Infinity Call Tracking and Marchex 
Featured Products
At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Small-Business (54.4% of reviews)
Entry-Level Pricing
£249.00
Free Trial Per Month
Infinity Call Tracking
Star Rating
(157)4.6 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
£249.00
Browse all 3 pricing plansMarchex
Star Rating
(184)4.1 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Infinity Call Tracking excels in user satisfaction, boasting a higher overall rating compared to Marchex. Users appreciate the platform's intuitive features, with one reviewer noting its resemblance to "a mini Google Analytics," which enhances data accessibility and usability.
- According to verified reviews, Marchex users highlight the exceptional customer service, with specific praise for team members like Jaclyn Coleman, who go above and beyond to assist clients. This level of support is a significant advantage for users who value personalized assistance.
- Users say that Infinity Call Tracking offers a more robust product roadmap, which has impressed many recent users. They appreciate the platform's ability to make data available in a useful way, adding value without the historical premium costs associated with similar tools.
- Reviewers mention that while Marchex provides strong call recording features, Infinity Call Tracking's overall quality of support and integration capabilities with CRM systems are notably superior, making it a better choice for businesses looking for seamless data integration.
- G2 reviewers indicate that Marchex has a strong presence in the small business segment, but Infinity Call Tracking's focus on mid-market clients allows it to cater to a broader range of needs, which can be beneficial for growing companies.
- Users report that both platforms have their strengths in call analysis, but Infinity Call Tracking's higher ratings in ease of setup and administration make it a more user-friendly option for teams looking to implement call tracking solutions quickly and efficiently.
Pricing
Entry-Level Pricing
Infinity Call Tracking
Essentials
£249.00
Starting from..
- Plug your attribution gap with visitor level call tracking
- Integrate data with Google Analytics and your Google, Microsoft, and Meta ads accounts
- Contract Length: Monthly Rolling
Marchex
Marchex Marketing Edge - Core
Free Trial
Per Month
Know which marketing efforts generate inbound calls and texts
- Call tracking using toll-free and local numbers
- Basic routing (IVR selection, Time of Day, Follow-me)
- Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution
Free Trial
Infinity Call Tracking
No trial information availableMarchex
Free Trial is available
Ratings
Meets Requirements
8.9
122
8.2
168
Ease of Use
8.6
126
8.0
167
Ease of Setup
8.4
75
7.8
134
Ease of Admin
8.6
70
7.9
134
Quality of Support
9.4
121
8.2
159
Has the product been a good partner in doing business?
9.3
70
8.3
133
Product Direction (% positive)
9.0
117
7.2
165
Features by Category
Call Analytics
9.3
21
9.7
5
7.8
17
Not enough data
8.6
20
8.3
5
8.2
19
Not enough data
Artificial Intelligence - Conversation Intelligence
8.3
16
Not enough data
8.6
17
Not enough data
Not enough data
Not enough data
Generative AI
8.3
13
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Phone Number Management
9.0
82
8.7
42
8.7
63
8.9
43
8.2
61
8.1
12
Tracking
8.8
85
7.9
32
9.2
86
8.1
14
8.8
82
7.6
27
Analytics
9.1
86
9.0
46
9.0
63
9.3
43
8.6
77
8.7
36
7.7
48
Not enough data
Call Routing
8.3
54
7.1
21
7.8
43
7.4
19
8.1
50
7.6
16
Administration
8.1
51
Not enough data
9.0
65
7.3
5
9.1
73
9.3
7
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infinity Call Tracking and Marchex are categorized as Conversation Intelligence and Inbound Call Tracking
Unique Categories
Infinity Call Tracking is categorized as Speech Analytics
Marchex has no unique categories
Reviews
Reviewers' Company Size
Infinity Call Tracking
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Marchex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
13.7%
Marketing and Advertising
10.3%
Automotive
8.2%
Construction
7.5%
Hospital & Health Care
6.8%
Other
53.4%
Marketing and Advertising
60.6%
Internet
7.2%
Automotive
3.3%
Information Technology and Services
2.8%
Real Estate
1.7%
Other
24.4%
Discussions
Infinity Call Tracking has no discussions with answers
Marchex has no discussions with answers
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