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Compare Incident IQ and SysAid 
Featured Products
At a Glance
Market Segments
Mid-Market (51.2% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
Incident IQ
Star Rating
(218)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Incident IQSysAid
Star Rating
(732)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansIncident IQ vs SysAid
When assessing the two solutions, reviewers found them equally easy to use. However, Incident IQ is easier to set up and administer.reviewers also preferred doing business with Incident IQ overall.
- Reviewers felt that Incident IQ meets the needs of their business better than SysAid.
- When comparing quality of ongoing product support, reviewers felt that Incident IQ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Incident IQ over SysAid.
Pricing
Entry-Level Pricing
Incident IQ
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Incident IQ
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
9.0
202
8.9
587
Ease of Use
8.9
204
8.9
590
Ease of Setup
8.9
99
8.5
519
Ease of Admin
9.0
105
8.8
516
Quality of Support
9.1
185
9.0
579
Has the product been a good partner in doing business?
9.4
101
9.1
508
Product Direction (% positive)
9.4
199
9.1
558
Features by Category
Ticket and Case Management
8.8
91
8.9
43
8.8
91
8.7
45
8.9
92
8.4
45
8.9
83
8.2
43
8.7
66
8.2
45
9.0
91
8.4
45
9.0
89
8.6
44
8.8
75
8.2
42
Generative AI
7.8
26
7.7
37
7.8
26
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
81
8.8
44
8.6
74
9.0
42
7.9
46
8.1
42
Feature Not Available
6.0
38
Feature Not Available
5.7
39
Platform
8.0
63
6.8
46
8.7
79
8.3
46
8.6
83
8.9
45
9.0
84
8.2
45
8.5
80
8.7
45
8.9
84
8.7
44
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
263
|
Verified
Not enough data
8.8
270
|
Verified
Service Desk
Not enough data
9.5
287
|
Verified
Not enough data
9.3
279
|
Verified
Not enough data
8.9
255
|
Verified
Management
Not enough data
8.7
251
|
Verified
Not enough data
9.0
254
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
262
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
9.2
95
Not enough data
8.7
72
Not enough data
8.6
65
Not enough data
8.5
77
Not enough data
8.7
74
Not enough data
Generative AI
8.1
26
Not enough data
8.1
26
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.0
89
Not enough data
8.7
74
Not enough data
8.4
55
Not enough data
8.9
87
Not enough data
Incident Management
9.0
119
9.0
406
8.9
111
8.9
418
8.9
121
9.1
426
8.4
114
8.4
388
8.4
108
8.5
375
Reporting
8.9
119
8.6
415
8.7
103
8.4
388
8.5
90
8.3
325
Access & Usability
8.0
104
7.4
295
8.5
106
8.8
392
8.6
103
9.0
384
8.6
89
8.6
312
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Incident IQ and SysAid are categorized as Service Desk and Help Desk
Reviews
Reviewers' Company Size
Incident IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Primary/Secondary Education
38.6%
Information Technology and Services
22.8%
Education Management
21.4%
Computer Software
2.3%
Telecommunications
1.9%
Other
13.0%
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Alternatives
Discussions
How are you priced?
2 Comments
Official Response from Incident IQ
Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. Read more
Do you integrate with single sign-on providers?
2 Comments
Official Response from Incident IQ
Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near...Read more
Do you have a mobile app?
1 Comment
Official Response from Incident IQ
Yes. Incident IQ features a native mobile app, built for iOS and Android. Read more
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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