# Incident IQ vs PDQ Deploy & Inventory Comparison

| | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 221 | 274 | 
| **Largest Market Segment** | Mid-Market (51.8% of reviews) | Mid-Market (75.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Incident IQ

**Not enough data**

### PDQ Deploy & Inventory

Pros:
- Ease of Use (3 reviews)
- Automation (2 reviews)

Cons:
- Integration Issues (2 reviews)
- Remote Access Issues (2 reviews)

---
## Ratings Comparison
| Rating | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
  | **Meets Requirements** | 9.0 (203 reviews) | 9.4 (166 reviews) | 
  | **Ease of Use** | 8.9 (205 reviews) | 9.4 (168 reviews) | 
  | **Ease of Setup** | 8.8 (100 reviews) | 9.5 (153 reviews) | 
  | **Ease of Admin** | 8.9 (106 reviews) | 9.5 (151 reviews) | 
  | **Quality of Support** | 9.1 (185 reviews) | 9.5 (144 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (102 reviews) | 9.7 (142 reviews) | 
  | **Product Direction (% positive)** | 9.3 (200 reviews) | 9.6 (148 reviews) | 

---
## Pricing

### Incident IQ

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### PDQ Deploy & Inventory

#### Entry-Level Pricing

Plan: Enterprise pricing

Price: Contact Us

Key Features:
- Per admin per year
- 15 or more licenses 
- Billed annually

[Browse all 2 editions](https://www.g2.com/products/pdq-deploy-inventory/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Incident IQ** | 8.6/10 | 99 |
| **PDQ Deploy & Inventory** | N/A | N/A |

#### Ticket and Case Management

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (92 reviews) | Not enough data | 
| **Ticket response user experience** | 8.8 (92 reviews) | Not enough data | 
| **Workflow** | 8.9 (92 reviews) | Not enough data | 
| **Response Automation** | 8.9 (83 reviews) | Not enough data | 
| **SLA Management** | 8.7 (66 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (91 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.0 (89 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.8 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (26 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Customer Portal** | 8.7 (81 reviews) | Not enough data | 
| **Email to Case** | 8.6 (74 reviews) | Not enough data | 
| **Chat/Live Support** | 7.9 (46 reviews) | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Mobile User Support** | 8.0 (63 reviews) | Not enough data | 
| **Customization ** | 8.7 (79 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (84 reviews) | Not enough data | 
| **Integration** | 9.0 (84 reviews) | Not enough data | 
| **Reporting** | 8.5 (80 reviews) | Not enough data | 
| **Dashboards** | 8.9 (84 reviews) | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Incident IQ** | N/A | N/A |
| **PDQ Deploy & Inventory** | N/A | N/A |

#### Customization

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Incident IQ** | 8.6/10 | 97 |
| **PDQ Deploy & Inventory** | 7.0/10 | 58 |

#### Asset Inventory

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Hardware Asset Inventory** | 9.2 (95 reviews) | 9.2 (54 reviews) | 
| **Software Asset Inventory** | 8.7 (72 reviews) | 9.3 (56 reviews) | 
| **Cloud Asset Inventory** | 8.6 (65 reviews) | 5.9 (41 reviews) | 
| **Mobile Asset Inventory** | 8.5 (77 reviews) | 4.6 (40 reviews) | 
| **Asset Discovery** | 8.7 (74 reviews) | 8.9 (52 reviews) | 

#### Generative AI

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **AI Text Generation** | 8.1 (26 reviews) | 4.6 (32 reviews) | 
| **AI Text Generation** | 8.1 (26 reviews) | 4.6 (32 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Central Dashboard** | 9.0 (89 reviews) | 8.5 (53 reviews) | 
| **Asset Policy Management** | 8.7 (74 reviews) | 7.7 (47 reviews) | 
| **Risk Management** | 8.4 (55 reviews) | 6.7 (44 reviews) | 
| **Integrations** | 8.9 (87 reviews) | 6.6 (44 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Incident IQ** | 8.6/10 | 167 |
| **PDQ Deploy & Inventory** | N/A | N/A |

#### Incident Management

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Automate Ticket Routing** | 9.0 (120 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (111 reviews) | Not enough data | 
| **Ticket Notifications** | 8.9 (121 reviews) | Not enough data | 
| **Knowledge Base** | 8.4 (114 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.4 (108 reviews) | Not enough data | 

#### Reporting

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Dashboards** | 8.9 (119 reviews) | Not enough data | 
| **Time Tracking** | 8.7 (103 reviews) | Not enough data | 
| **Surveys** | 8.5 (90 reviews) | Not enough data | 

#### Access & Usability

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Mobile** | 8.0 (104 reviews) | Not enough data | 
| **Self Service** | 8.5 (106 reviews) | Not enough data | 
| **Active Directory** | 8.6 (103 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (89 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Incident IQ (4):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [School Management Software](https://www.g2.com/categories/school-management-software), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to PDQ Deploy & Inventory (1):** [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Incident IQ | PDQ Deploy & Inventory | 
|---|---|---|
| **Small-Business** | 14.2% | 7.9% | 
| **Mid-Market** | 51.8% | 75.3% | 
| **Enterprise** | 33.9% | 16.9% | 

### By Industry

#### Incident IQ

- **Primary/Secondary Education:** 38.4%
- **Information Technology and Services:** 22.7%
- **Education Management:** 21.8%
- **Computer Software:** 2.3%
- **Telecommunications:** 1.9%
- **Civic & Social Organization:** 1.9%
- **Computer & Network Security:** 1.4%
- **Accounting:** 0.9%
- **Construction:** 0.9%
- **Consumer Services:** 0.9%
- **Other:** 6.9%

#### PDQ Deploy & Inventory

- **Primary/Secondary Education:** 9.0%
- **Government Administration:** 7.1%
- **Hospital & Health Care:** 6.0%
- **Education Management:** 4.9%
- **Electrical/Electronic Manufacturing:** 4.5%
- **Financial Services:** 4.1%
- **Information Technology and Services:** 4.1%
- **Construction:** 4.1%
- **Higher Education:** 3.0%
- **Retail:** 3.0%
- **Other:** 50.2%

---
## Alternatives

### Alternatives to Incident IQ

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews) — 4.8/5 stars (842 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Follett Destiny Library Manager](https://www.g2.com/products/follett-software-follett-destiny-library-manager/reviews) — 4.3/5 stars (432 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)

### Alternatives to PDQ Deploy & Inventory

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Patch My PC](https://www.g2.com/products/patch-my-pc/reviews) — 4.8/5 stars (730 reviews)
- [Automox](https://www.g2.com/products/automox/reviews) — 4.5/5 stars (288 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1031 reviews)
- [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) — 4.2/5 stars (213 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)

---
## Top Discussions

### Incident IQ

- Title: [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near..."
- Title: [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. "
- Title: [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Incident IQ features a native mobile app, built for iOS and Android. "

### PDQ Deploy & Inventory

- Title: [What is PDQ Deploys solution for remote staff?](https://www.g2.com/discussions/what-is-pdq-deploys-solution-for-remote-staff) — 3 comments, 1 upvote
  > **Top comment:** "Hey Scott! Micaela from PDQ here. Check out this blog on managing remote computers with..."
- Title: [Can PDQ deploy images?](https://www.g2.com/discussions/can-pdq-deploy-images) — 1 comment *(includes official response)*
  > **Top comment:** "Great question! The short answer is that's not what it's built for. If you for some reason you have no other recourse, you're welcome to submit a support..."
- Title: [What does PDQ stand for deploy?](https://www.g2.com/discussions/what-does-pdq-stand-for-deploy) — 1 comment
  > **Top comment:** "Pretty Damn Quick"
- Title: [How does PDQ inventory scan?](https://www.g2.com/discussions/how-does-pdq-inventory-scan) — 1 comment *(includes official response)*
  > **Top comment:** "Thanks for your question! Take a look at this knowledge base article: https://help.pdq.com/hc/en-us/articles/220536307-How-It-Works-PDQ-Inventory "
- Title: [How does PDQ deploy work?](https://www.g2.com/discussions/how-does-pdq-deploy-work) — 1 comment
  > **Top comment:** "It works amazing! Makes deploying and installing softwares at ease and automated.  Very customizable."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/incident-iq-vs-pdq-deploy-inventory)