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Compare Incident IQ and PDQ Deploy & Inventory 
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At a Glance
Market Segments
Mid-Market (51.2% of reviews)
Mid-Market (75.2% of reviews)
Entry-Level Pricing
No pricing available
$1,650.00
Incident IQ
Star Rating
(218)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Incident IQPDQ Deploy & Inventory
Star Rating
(273)4.8 out of 5
Market Segments
Mid-Market (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
$1,650.00
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Incident IQ excels in its ticket and case management features, particularly highlighting the "Attachments/Screencasts" functionality, which allows for better communication and understanding of issues. In contrast, PDQ Deploy & Inventory users mention that while it has strong asset inventory capabilities, its ticketing features are not as robust.
- Reviewers mention that Incident IQ's "Customization" options are highly flexible, allowing organizations to tailor the software to their specific needs. On the other hand, users on G2 indicate that PDQ Deploy & Inventory offers limited customization, which can be a drawback for teams needing specific workflows.
- G2 users highlight that PDQ Deploy & Inventory shines in "Software Asset Inventory," receiving a higher score than Incident IQ, which suggests it may be better suited for organizations focused on managing software assets effectively.
- Reviewers say that Incident IQ's "Quality of Support" is a strong point, with many praising the responsiveness and helpfulness of the support team. Conversely, users report that PDQ Deploy & Inventory's support can be slower, which may impact user experience during critical issues.
- Users say that Incident IQ's "Mobile User Support" is adequate, but PDQ Deploy & Inventory has a more user-friendly mobile interface, making it easier for technicians to manage tasks on the go.
- Reviewers mention that both products have strong "Integrations," but Incident IQ's integration capabilities are rated higher, allowing for better connectivity with other tools and systems, which is crucial for seamless operations.
Pricing
Entry-Level Pricing
Incident IQ
No pricing availableFree Trial
Incident IQ
No trial information availablePDQ Deploy & Inventory
Free Trial is available
Ratings
Meets Requirements
9.0
202
9.4
165
Ease of Use
8.9
204
9.5
167
Ease of Setup
8.9
99
9.5
152
Ease of Admin
9.0
105
9.5
150
Quality of Support
9.1
185
9.5
143
Has the product been a good partner in doing business?
9.4
101
9.7
141
Product Direction (% positive)
9.4
199
9.6
147
Features by Category
Ticket and Case Management
8.8
91
Not enough data
8.8
91
Not enough data
8.9
92
Not enough data
8.9
83
Not enough data
8.7
66
Not enough data
9.0
91
Not enough data
9.0
89
Not enough data
8.8
75
Not enough data
Generative AI
7.8
26
Not enough data
7.8
26
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
81
Not enough data
8.6
74
Not enough data
7.9
46
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.0
63
Not enough data
8.7
79
Not enough data
8.6
83
Not enough data
9.0
84
Not enough data
8.5
80
Not enough data
8.9
84
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
9.2
95
9.2
54
8.7
72
9.3
56
8.6
65
5.9
41
8.5
77
4.6
40
8.7
74
8.9
52
Generative AI
8.1
26
4.6
32
8.1
26
4.6
32
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.0
89
8.5
53
8.7
74
7.7
47
8.4
55
6.7
44
8.9
87
6.6
44
Incident Management
9.0
119
Not enough data
8.9
111
Not enough data
8.9
121
Not enough data
8.4
114
Not enough data
8.4
108
Not enough data
Reporting
8.9
119
Not enough data
8.7
103
Not enough data
8.5
90
Not enough data
Access & Usability
8.0
104
Not enough data
8.5
106
Not enough data
8.6
103
Not enough data
8.6
89
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Incident IQ and PDQ Deploy & Inventory are categorized as IT Asset Management
Reviews
Reviewers' Company Size
Incident IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PDQ Deploy & Inventory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Primary/Secondary Education
38.6%
Information Technology and Services
22.8%
Education Management
21.4%
Computer Software
2.3%
Telecommunications
1.9%
Other
13.0%
Primary/Secondary Education
9.0%
Government Administration
7.1%
Hospital & Health Care
6.0%
Education Management
4.9%
Electrical/Electronic Manufacturing
4.5%
Other
68.4%
Alternatives
Discussions
How are you priced?
2 Comments
Official Response from Incident IQ
Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. Read more
Do you integrate with single sign-on providers?
2 Comments
Official Response from Incident IQ
Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near...Read more
Do you have a mobile app?
1 Comment
Official Response from Incident IQ
Yes. Incident IQ features a native mobile app, built for iOS and Android. Read more
What is PDQ Deploys solution for remote staff?
3 Comments
MW
Hey Scott! Micaela from PDQ here. Check out this blog on managing remote computers with...Read more
Does anyone know of a way to update MS store apps using PDQ?
1 Comment
MY
just create a package with a powershell step with the appx package you wish to deploy. Example here is Calculator... Get-AppxPackage -allusers...Read more
What does PDQ software do?
1 Comment
RA
PDQ Inventory is a system admin tool that collects software and hardware inventory. PDQ Deploy automates software installation. Very good tools at a very...Read more
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