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Compare Incident IQ and ManageEngine ServiceDesk Plus MSP 
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At a Glance
Market Segments
Mid-Market (51.2% of reviews)
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Incident IQ
Star Rating
(218)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Incident IQManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPIncident IQ vs ManageEngine ServiceDesk Plus MSP
When assessing the two solutions, reviewers found Incident IQ easier to use, set up, and administer. Reviewers also preferred doing business with Incident IQ overall.
- Reviewers felt that ManageEngine ServiceDesk Plus MSP meets the needs of their business better than Incident IQ.
- When comparing quality of ongoing product support, reviewers felt that Incident IQ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Incident IQ over ManageEngine ServiceDesk Plus MSP.
Pricing
Entry-Level Pricing
Incident IQ
No pricing availableManageEngine ServiceDesk Plus MSP
No pricing availableFree Trial
Incident IQ
No trial information availableManageEngine ServiceDesk Plus MSP
No trial information availableRatings
Meets Requirements
9.0
202
9.2
10
Ease of Use
8.9
204
8.2
10
Ease of Setup
8.9
99
7.8
6
Ease of Admin
9.0
105
8.3
6
Quality of Support
9.1
185
8.3
9
Has the product been a good partner in doing business?
9.4
101
8.9
6
Product Direction (% positive)
9.4
199
6.5
10
Features by Category
Ticket and Case Management
8.8
91
Not enough data
8.8
91
Not enough data
8.9
92
Not enough data
8.9
83
Not enough data
8.7
66
Not enough data
9.0
91
Not enough data
9.0
89
Not enough data
8.8
75
Not enough data
Generative AI
7.8
26
Not enough data
7.8
26
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
81
Not enough data
8.6
74
Not enough data
7.9
46
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.0
63
Not enough data
8.7
79
Not enough data
8.6
83
Not enough data
9.0
84
Not enough data
8.5
80
Not enough data
8.9
84
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
9.2
95
Not enough data
8.7
72
Not enough data
8.6
65
Not enough data
8.5
77
Not enough data
8.7
74
Not enough data
Generative AI
8.1
26
Not enough data
8.1
26
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.0
89
Not enough data
8.7
74
Not enough data
8.4
55
Not enough data
8.9
87
Not enough data
Incident Management
9.0
119
Not enough data
8.9
111
9.3
5
8.9
121
8.9
6
8.4
114
7.3
5
8.4
108
6.7
5
Reporting
8.9
119
8.3
6
8.7
103
7.8
6
8.5
90
Not enough data
Access & Usability
8.0
104
Not enough data
8.5
106
Not enough data
8.6
103
8.3
5
8.6
89
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Incident IQ and ManageEngine ServiceDesk Plus MSP are categorized as Service Desk
Unique Categories
Incident IQ is categorized as HR Service Delivery, IT Asset Management, School Management, and Help Desk
ManageEngine ServiceDesk Plus MSP has no unique categories
Reviews
Reviewers' Company Size
Incident IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Primary/Secondary Education
38.6%
Information Technology and Services
22.8%
Education Management
21.4%
Computer Software
2.3%
Telecommunications
1.9%
Other
13.0%
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Alternatives
Discussions
How are you priced?
2 Comments
Official Response from Incident IQ
Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. Read more
Do you integrate with single sign-on providers?
2 Comments
Official Response from Incident IQ
Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near...Read more
Do you have a mobile app?
1 Comment
Official Response from Incident IQ
Yes. Incident IQ features a native mobile app, built for iOS and Android. Read more
ManageEngine ServiceDesk Plus MSP has no discussions with answers
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