# Incident IQ, ManageEngine Asset Explorer vs GLPI Comparison | | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 4.5 out of 5 | | **Total Reviews** | 221 | 13 | 41 | | **Largest Market Segment** | Mid-Market (51.8% of reviews) | Mid-Market (61.5% of reviews) | Mid-Market (37.8% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | €19.00 Per Month | --- ## Top Pros & Cons ### Incident IQ **Not enough data** ### ManageEngine Asset Explorer **Not enough data** ### GLPI Pros: - Ease of Use (2 reviews) - Asset Management (1 reviews) Cons: - Complex Configuration (1 reviews) - Inadequate Reporting (1 reviews) --- ## Ratings Comparison | Rating | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Meets Requirements** | 9.0 (203 reviews) | 8.2 (10 reviews) | 9.0 (29 reviews) | | **Ease of Use** | 8.9 (205 reviews) | 8.9 (11 reviews) | 8.6 (30 reviews) | | **Ease of Setup** | 8.8 (100 reviews) | 8.3 (10 reviews) | 8.2 (17 reviews) | | **Ease of Admin** | 8.9 (106 reviews) | 9.0 (8 reviews) | 9.1 (15 reviews) | | **Quality of Support** | 9.1 (185 reviews) | 8.2 (10 reviews) | 8.3 (21 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (102 reviews) | 7.9 (7 reviews) | 8.5 (11 reviews) | | **Product Direction (% positive)** | 9.3 (200 reviews) | 7.7 (10 reviews) | 8.6 (25 reviews) | --- ## Pricing ### Incident IQ #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ManageEngine Asset Explorer #### Entry-Level Pricing No pricing available #### Free Trial No information available ### GLPI #### Entry-Level Pricing Plan: GLPI Network Cloud Price: €19.00 Per Month Description: The most advanced GLPI Network Cloud offer: all exclusive plugins included. Key Features: - Free backups - Free updates - Free data migration [Browse all 4 editions](https://www.g2.com/products/glpi/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Incident IQ** | 8.6/10 | 99 | | **ManageEngine Asset Explorer** | N/A | N/A | | **GLPI** | N/A | N/A | #### Ticket and Case Management | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Ticket creation user experience** | 8.8 (92 reviews) | Not enough data | Not enough data | | **Ticket response user experience** | 8.8 (92 reviews) | Not enough data | Not enough data | | **Workflow** | 8.9 (92 reviews) | Not enough data | Not enough data | | **Response Automation** | 8.9 (83 reviews) | Not enough data | Not enough data | | **SLA Management** | 8.7 (66 reviews) | Not enough data | Not enough data | | **Attachments/Screencasts** | 9.0 (91 reviews) | Not enough data | Not enough data | | **Ticket Collaboration** | 9.0 (89 reviews) | Not enough data | Not enough data | | **Customer and Contacts Database** | 8.8 (75 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **AI Text Generation** | 7.8 (26 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 7.8 (26 reviews) | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Communication Channels | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Customer Portal** | 8.7 (81 reviews) | Not enough data | Not enough data | | **Email to Case** | 8.6 (74 reviews) | Not enough data | Not enough data | | **Chat/Live Support** | 7.9 (46 reviews) | Not enough data | Not enough data | | **Social Integration** | Feature Not Available | Not enough data | Not enough data | | **Voice** | Feature Not Available | Not enough data | Not enough data | #### Platform | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Mobile User Support** | 8.0 (63 reviews) | Not enough data | Not enough data | | **Customization ** | 8.7 (79 reviews) | Not enough data | Not enough data | | **User, Role, and Access Management** | 8.6 (84 reviews) | Not enough data | Not enough data | | **Integration** | 9.0 (84 reviews) | Not enough data | Not enough data | | **Reporting** | 8.5 (80 reviews) | Not enough data | Not enough data | | **Dashboards** | 8.9 (84 reviews) | Not enough data | Not enough data | ### HR Service Delivery | Product | Score | Reviews | |---|---|---| | **Incident IQ** | N/A | N/A | | **ManageEngine Asset Explorer** | N/A | N/A | | **GLPI** | N/A | N/A | #### Customization | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Customization** | Not enough data | Not enough data | Not enough data | | **HR Integrations** | Not enough data | Not enough data | Not enough data | #### HR Content | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Knowledge Management** | Not enough data | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | Not enough data | #### Logistics | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Security** | Not enough data | Not enough data | Not enough data | | **Employee Portal** | Not enough data | Not enough data | Not enough data | | **AI ** | Not enough data | Not enough data | Not enough data | #### Management | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Ticketing Platform** | Not enough data | Not enough data | Not enough data | | **Single Sign-On** | Not enough data | Not enough data | Not enough data | | **Business Process Management** | Not enough data | Not enough data | Not enough data | | **Self-Service** | Not enough data | Not enough data | Not enough data | | **Dashboard & Reporting** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Incident IQ** | 8.6/10 | 97 | | **ManageEngine Asset Explorer** | 7.7/10 | 5 | | **GLPI** | N/A | N/A | #### Asset Inventory | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Hardware Asset Inventory** | 9.2 (95 reviews) | 8.3 (5 reviews) | Not enough data | | **Software Asset Inventory** | 8.7 (72 reviews) | Not enough data | Not enough data | | **Cloud Asset Inventory** | 8.6 (65 reviews) | Not enough data | Not enough data | | **Mobile Asset Inventory** | 8.5 (77 reviews) | Not enough data | Not enough data | | **Asset Discovery** | 8.7 (74 reviews) | 7.7 (5 reviews) | Not enough data | #### Generative AI | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **AI Text Generation** | 8.1 (26 reviews) | Not enough data | Not enough data | | **AI Text Generation** | 8.1 (26 reviews) | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Management | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Central Dashboard** | 9.0 (89 reviews) | Not enough data | Not enough data | | **Asset Policy Management** | 8.7 (74 reviews) | Not enough data | Not enough data | | **Risk Management** | 8.4 (55 reviews) | Not enough data | Not enough data | | **Integrations** | 8.9 (87 reviews) | 7.0 (5 reviews) | Not enough data | ### Software Asset Management Tools | Product | Score | Reviews | |---|---|---| | **Incident IQ** | N/A | N/A | | **ManageEngine Asset Explorer** | N/A | N/A | | **GLPI** | N/A | N/A | #### Functionality | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Software inventory and lifecycle management** | Not enough data | Not enough data | Not enough data | | **License entitlement and usage management** | Not enough data | Not enough data | Not enough data | | **Vendor management and compliance** | Not enough data | Not enough data | Not enough data | | **Automated end user license provisioning** | Not enough data | Not enough data | Not enough data | | **Approved app catalogue** | Not enough data | Not enough data | Not enough data | | **Customized alerts** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Software Asset Management Tools | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Risk assessment | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Shadow IT detection** | Not enough data | Not enough data | Not enough data | | **Software vulnerability assessment** | Not enough data | Not enough data | Not enough data | | **Redundant software functionality identification** | Not enough data | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Incident IQ** | 8.6/10 | 167 | | **ManageEngine Asset Explorer** | N/A | N/A | | **GLPI** | 8.6/10 | 27 | #### Incident Management | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Automate Ticket Routing** | 9.0 (120 reviews) | Not enough data | 9.4 (19 reviews) | | **Ticket Prioritization** | 8.9 (111 reviews) | Not enough data | 8.8 (20 reviews) | | **Ticket Notifications** | 8.9 (121 reviews) | Not enough data | 9.5 (22 reviews) | | **Knowledge Base** | 8.4 (114 reviews) | Not enough data | 8.4 (19 reviews) | | **Knowledge Base/Ticket Integration** | 8.4 (108 reviews) | Not enough data | 7.9 (17 reviews) | #### Reporting | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Dashboards** | 8.9 (119 reviews) | Not enough data | 8.6 (22 reviews) | | **Time Tracking** | 8.7 (103 reviews) | Not enough data | 8.9 (19 reviews) | | **Surveys** | 8.5 (90 reviews) | Not enough data | 7.5 (17 reviews) | #### Access & Usability | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Mobile** | 8.0 (104 reviews) | Not enough data | 7.6 (20 reviews) | | **Self Service** | 8.5 (106 reviews) | Not enough data | 8.8 (23 reviews) | | **Active Directory** | 8.6 (103 reviews) | Not enough data | 9.0 (20 reviews) | | **Multi-Channel Access** | 8.6 (89 reviews) | Not enough data | 9.1 (16 reviews) | #### Agentic AI - Service Desk | Feature | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Unique to Incident IQ (4):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [School Management Software](https://www.g2.com/categories/school-management-software), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to ManageEngine Asset Explorer (1):** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) **Unique to GLPI (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Incident IQ | ManageEngine Asset Explorer | GLPI | |---|---|---|---| | **Small-Business** | 14.2% | 0% | 29.7% | | **Mid-Market** | 51.8% | 61.5% | 37.8% | | **Enterprise** | 33.9% | 38.5% | 32.4% | ### By Industry #### Incident IQ - **Primary/Secondary Education:** 38.4% - **Information Technology and Services:** 22.7% - **Education Management:** 21.8% - **Computer Software:** 2.3% - **Telecommunications:** 1.9% - **Civic & Social Organization:** 1.9% - **Computer & Network Security:** 1.4% - **Accounting:** 0.9% - **Construction:** 0.9% - **Consumer Services:** 0.9% - **Other:** 6.9% #### ManageEngine Asset Explorer - **Information Technology and Services:** 30.8% - **Financial Services:** 15.4% - **Wine and Spirits:** 7.7% - **Retail:** 7.7% - **Printing:** 7.7% - **Oil & Energy:** 7.7% - **Electrical/Electronic Manufacturing:** 7.7% - **Computer & Network Security:** 7.7% - **Broadcast Media:** 7.7% #### GLPI - **Information Technology and Services:** 18.4% - **Telecommunications:** 13.2% - **Government Administration:** 7.9% - **Computer & Network Security:** 7.9% - **Oil & Energy:** 5.3% - **Hospital & Health Care:** 5.3% - **Banking:** 5.3% - **Accounting:** 2.6% - **Architecture & Planning:** 2.6% - **Automotive:** 2.6% - **Other:** 28.9% --- ## Alternatives ### Alternatives to Incident IQ - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1877 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews) - [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews) — 4.8/5 stars (842 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews) - [Follett Destiny Library Manager](https://www.g2.com/products/follett-software-follett-destiny-library-manager/reviews) — 4.3/5 stars (432 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1185 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews) ### Alternatives to ManageEngine Asset Explorer - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (475 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1185 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1312 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3983 reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (698 reviews) - [Deel IT](https://www.g2.com/products/deel-it/reviews) — 4.7/5 stars (495 reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (356 reviews) ### Alternatives to GLPI - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1877 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (26 reviews) - [iTop](https://www.g2.com/products/itop/reviews) — 4.3/5 stars (7 reviews) --- ## Top Discussions ### Incident IQ - Title: [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near..." - Title: [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. " - Title: [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes. Incident IQ features a native mobile app, built for iOS and Android. " ### ManageEngine Asset Explorer No discussions available for this product. ### GLPI - Title: [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) — 1 comment > **Top comment:** "“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they..." - Title: [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) — 1 comment, 1 upvote > **Top comment:** "Yes ! As 100% open source free software (GNU GPL License), GLPI is free to use! To be accompanied by certified experts, to benefit from unlimited..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/incident-iq-vs-manageengine-asset-explorer-vs-glpi)