# Incident IQ vs Ivanti Neurons for ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that Incident IQ stands out for its detailed helpdesk and classroom management features, allowing effective communication with staff and teachers about their devices. This focus on educational environments makes it particularly useful for organizations in the education sector.
- **Reviewers mention** that Ivanti Neurons for ITSM has a user-friendly interface that simplifies ticket logging and data management. This ease of use is a notable advantage for teams looking to enhance their IT service management without extensive training.
- **According to verified reviews** , Incident IQ offers a high level of customization with predefined fields and actions, which helps maintain workflow efficiency. Users also highlight the mobile app as a key feature that keeps them connected and responsive while on the go.
- **G2 reviewers indicate** that while Ivanti Neurons for ITSM has a solid support system, it faces challenges in areas like ease of setup and administration compared to Incident IQ, which is praised for its straightforward onboarding process and overall user experience.
- **Users report** that Incident IQ's quality of support is exceptional, with many noting the helpful resources and trending articles available. This level of support contributes to a more satisfying user experience, especially for those who may need additional guidance.



| | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 221 | 286 | 
| **Largest Market Segment** | Mid-Market (51.8% of reviews) | Enterprise (53.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Incident IQ

**Not enough data**

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
  | **Meets Requirements** | 9.0 (203 reviews) | 8.3 (216 reviews) | 
  | **Ease of Use** | 8.9 (205 reviews) | 7.7 (243 reviews) | 
  | **Ease of Setup** | 8.8 (100 reviews) | 6.9 (191 reviews) | 
  | **Ease of Admin** | 8.9 (106 reviews) | 7.4 (131 reviews) | 
  | **Quality of Support** | 9.1 (185 reviews) | 7.8 (201 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (102 reviews) | 8.0 (128 reviews) | 
  | **Product Direction (% positive)** | 9.3 (200 reviews) | 7.9 (205 reviews) | 

---
## Pricing

### Incident IQ

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Incident IQ** | 8.6/10 | 99 |
| **Ivanti Neurons for ITSM** | N/A | N/A |

#### Ticket and Case Management

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (92 reviews) | Not enough data | 
| **Ticket response user experience** | 8.8 (92 reviews) | Not enough data | 
| **Workflow** | 8.9 (92 reviews) | Not enough data | 
| **Response Automation** | 8.9 (83 reviews) | Not enough data | 
| **SLA Management** | 8.7 (66 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (91 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.0 (89 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.8 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (26 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Customer Portal** | 8.7 (81 reviews) | Not enough data | 
| **Email to Case** | 8.6 (74 reviews) | Not enough data | 
| **Chat/Live Support** | 7.9 (46 reviews) | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile User Support** | 8.0 (63 reviews) | Not enough data | 
| **Customization ** | 8.7 (79 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (84 reviews) | Not enough data | 
| **Integration** | 9.0 (84 reviews) | Not enough data | 
| **Reporting** | 8.5 (80 reviews) | Not enough data | 
| **Dashboards** | 8.9 (84 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Incident IQ** | N/A | N/A |
| **Ivanti Neurons for ITSM** | 8.2/10 | 143 |

#### Administration

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Change Management** | Not enough data | 8.1 (67 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.8 (69 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 7.4 (81 reviews) ✓ Verified | 

#### Service Desk

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Help Desk** | Not enough data | 8.8 (94 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.2 (71 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.3 (101 reviews) ✓ Verified | 

#### Management

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Reporting** | Not enough data | 7.8 (37 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 6.4 (28 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 7.8 (17 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.6 (33 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.3 (22 reviews) ✓ Verified | 

#### Functionality

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (49 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 7.3 (17 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.1 (55 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (14 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (28 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.4 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Incident IQ** | N/A | N/A |
| **Ivanti Neurons for ITSM** | N/A | N/A |

#### Customization

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Incident IQ** | 8.6/10 | 97 |
| **Ivanti Neurons for ITSM** | N/A | N/A |

#### Asset Inventory

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Hardware Asset Inventory** | 9.2 (95 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (72 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 8.6 (65 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 8.5 (77 reviews) | Not enough data | 
| **Asset Discovery** | 8.7 (74 reviews) | Not enough data | 

#### Generative AI

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **AI Text Generation** | 8.1 (26 reviews) | Not enough data | 
| **AI Text Generation** | 8.1 (26 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Central Dashboard** | 9.0 (89 reviews) | Not enough data | 
| **Asset Policy Management** | 8.7 (74 reviews) | Not enough data | 
| **Risk Management** | 8.4 (55 reviews) | Not enough data | 
| **Integrations** | 8.9 (87 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Incident IQ** | 8.6/10 | 167 |
| **Ivanti Neurons for ITSM** | 7.5/10 | 112 |

#### Incident Management

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 9.0 (120 reviews) | 8.2 (91 reviews) | 
| **Ticket Prioritization** | 8.9 (111 reviews) | 8.3 (95 reviews) | 
| **Ticket Notifications** | 8.9 (121 reviews) | 8.1 (99 reviews) | 
| **Knowledge Base** | 8.4 (114 reviews) | 7.4 (88 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.4 (108 reviews) | 7.5 (82 reviews) | 

#### Reporting

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Dashboards** | 8.9 (119 reviews) | 7.6 (99 reviews) | 
| **Time Tracking** | 8.7 (103 reviews) | 7.3 (78 reviews) | 
| **Surveys** | 8.5 (90 reviews) | 6.9 (68 reviews) | 

#### Access & Usability

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile** | 8.0 (104 reviews) | 6.1 (52 reviews) | 
| **Self Service** | 8.5 (106 reviews) | 7.9 (92 reviews) | 
| **Active Directory** | 8.6 (103 reviews) | 7.8 (79 reviews) | 
| **Multi-Channel Access** | 8.6 (89 reviews) | 7.4 (53 reviews) | 

#### Agentic AI - Service Desk

| Feature | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Incident IQ (4):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [School Management Software](https://www.g2.com/categories/school-management-software), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Ivanti Neurons for ITSM (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Incident IQ | Ivanti Neurons for ITSM | 
|---|---|---|
| **Small-Business** | 14.2% | 15.1% | 
| **Mid-Market** | 51.8% | 31.0% | 
| **Enterprise** | 33.9% | 53.9% | 

### By Industry

#### Incident IQ

- **Primary/Secondary Education:** 38.4%
- **Information Technology and Services:** 22.7%
- **Education Management:** 21.8%
- **Computer Software:** 2.3%
- **Telecommunications:** 1.9%
- **Civic & Social Organization:** 1.9%
- **Computer & Network Security:** 1.4%
- **Accounting:** 0.9%
- **Construction:** 0.9%
- **Consumer Services:** 0.9%
- **Other:** 6.9%

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.2%
- **Hospital & Health Care:** 7.5%
- **Government Administration:** 6.7%
- **Computer Software:** 6.3%
- **Higher Education:** 5.5%
- **Education Management:** 5.5%
- **Banking:** 4.0%
- **Financial Services:** 3.2%
- **Retail:** 3.2%
- **Staffing and Recruiting:** 2.8%
- **Other:** 39.1%

---
## Alternatives

### Alternatives to Incident IQ

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1932 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews) — 4.8/5 stars (842 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [Follett Destiny Library Manager](https://www.g2.com/products/follett-software-follett-destiny-library-manager/reviews) — 4.3/5 stars (432 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7011 reviews)

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1932 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (49 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

---
## Top Discussions

### Incident IQ

- Title: [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near..."
- Title: [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. "
- Title: [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Incident IQ features a native mobile app, built for iOS and Android. "

### Ivanti Neurons for ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/incident-iq-vs-ivanti-neurons-for-itsm)