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# incident.io vs xMatters Comparison - What are their main differences?

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Reviews

**incident.io** [

4.8/5(234)

](https://www.g2.com/products/incident-io/reviews#reviews)

**xMatters** [

4.5/5(796)

](https://www.g2.com/products/xmatters/reviews#reviews)

Pricing

**incident.io**
Free Trial

**Free** 5 Users · Basic

**xMatters**
Free Trial

**Free** 10 Users Per Month · Free

**Pricing Insights**
from reviews

Time to Implement

**incident.io**
1 monthFaster

Based on 10 responses

**xMatters**
3 months

Based on 8 responses

Return on Investment

**incident.io**
6 months9 months sooner

Based on 8 responses

**xMatters**
15 months

Based on 7 responses

Perceived Cost

**incident.io**
$$$$$

**xMatters**
$$$$$

Average Discount

**incident.io**
11%

**xMatters**
12%1% more

Pros & Cons

**incident.io**
[
Ease of Use (29)
](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490372&qs=pros-and-cons#reviews)[
Customer Support (27)
](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490039&qs=pros-and-cons#reviews)[
Missing Features (8)
](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490484&qs=pros-and-cons#reviews)[
Limited Features (7)
](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1489832&qs=pros-and-cons#reviews)

**xMatters**
[
Alerting System (62)
](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1277951&qs=pros-and-cons#reviews)[
Ease of Use (54)
](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1276863&qs=pros-and-cons#reviews)[
Complexity (26)
](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1275887&qs=pros-and-cons#reviews)[
Learning Curve (22)
](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1276555&qs=pros-and-cons#reviews)

Integrations

**incident.io**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image")

Amazon CloudWatch

](https://www.g2.com/products/amazon-cloudwatch/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5765e8ebfaaec4a7a6c53da6d16e06d4/backstage.jpeg "Product Avatar Image")

Backstage

](https://www.g2.com/products/backstage/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image")

Confluence

](https://www.g2.com/products/confluence/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image")

Datadog

](https://www.g2.com/products/datadog/reviews)[
View all
](https://www.g2.com/products/incident-io/integrations)

**xMatters**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8e9c482c9e44128ab3aea2f20bc6d65/akamai-cloud-block-storage.jpg "Product Avatar Image")

Akamai Cloud Block Storage

](https://www.g2.com/products/akamai-cloud-block-storage/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9774a236497e3642b7fe880f6ea9a439/alertus-unified-mass-notification-system.png "Product Avatar Image")

Alertus Unified Mass...

](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_144c775c7526e65273f5ff969375380f/api-fortress-api-fortress.jpg "Product Avatar Image")

API Fortress

](https://www.g2.com/products/api-fortress-api-fortress/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ef7bffbbbd66c3c504ba6d63cca7857/app-dynamic.jpg "Product Avatar Image")

App Dynamic

](https://www.g2.com/products/app-dynamic/reviews)[
View all
](https://www.g2.com/products/xmatters/integrations)

Screenshots

**incident.io**
 ![incident.io screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1457303/image.png)

**xMatters**
 ![xMatters screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/168877/rad.Will.Incident-and-Task-Mgmt-21.332-2-Radar-Chart-v21.12.02-.png)

Ratings

Meets Requirements

**incident.io**

9.2

9.2171

**xMatters**

9.2

9.2543

Ease of Use

**incident.io**

9.4

9.4175

**xMatters**

8.9

8.9572

Ease of Setup

**incident.io**

9.1

9.1121

**xMatters**

8.9

8.9351

Ease of Admin

**incident.io**

9.0

9.098

**xMatters**

8.9

8.9193

Quality of Support

**incident.io**

9.8

9.8161

**xMatters**

9.1

9.1464

Has the product been a good partner in doing business?

**incident.io**

9.7

9.797

**xMatters**

9.3

9.3185

Product Direction (% positive)

**incident.io**

9.9

9.9158

**xMatters**

9.2

9.2541

Features

IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

8.1

8

8.2

17

Generative AI

AI Text Generation

8.1(won by default)

6

Feature Not Available

Agentic AI - IT Alerting

Cross-system Integration

Not enough data

8.2(won by default)

16

Autonomous Task Execution

Not enough data

Feature Not Available

Multi-step Planning

Not enough data

Feature Not Available

Adaptive Learning

Not enough data

Feature Not Available

Natural Language Interaction

Not enough data

Feature Not Available

Proactive Assistance

Not enough data

Feature Not Available

Decision Making

Not enough data

Feature Not Available

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

9.1

141

8.6

406

Monitoring

Constant Monitoring

8.8

95

9.3(won by 0.5)

324

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Timely Alerts

9.4

110

9.5(won by 0.1)

373

|

Verified

TIcket Accuracy

9.2(won by 0.1)

115

9.1

321

|

Verified

AI Monitoring

9.1(won by 1.4)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

35

Mobile Alerts

Not enough data

7.5(won by default)

6

Real-Time Notifications

Not enough data

9.7(won by default)

11

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Management Tools

Ticket Assignment

9.0

107

9.2(won by 0.2)

328

Standardization

9.4(won by 0.2)

121

9.2

332

|

Verified

Lifecycle Visualization

9.3(won by 0.3)

111

9.0

301

|

Verified

Generative AI

AI Text Generation

8.4(won by 0.1)

63

8.3

80

AI Text Summarization

8.6(won by 0.1)

69

8.5

85

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

8.6(won by 0.7)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

37

Cross-system Integration

8.8(won by 0.1)

20

8.7

52

Natural Language Interaction

10.0(won by 1.7)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

27

Proactive Assistance

9.5(won by 1.1)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

32

Multi-step Planning

Not enough data

8.2(won by default)

33

Adaptive Learning

Not enough data

8.4(won by default)

27

Decision Making

Not enough data

8.4(won by default)

34

Third-Party Integrations

Not enough data

8.9(won by default)

6

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

9.1(won by default)

11

Workflow Management

Not enough data

8.6(won by default)

7

On Call Scheduling

Not enough data

7.0(won by default)

5

Forms Management

Not enough data

Not enough data

Safety Incident Management

Feature Not Available

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Feature Not Available

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Feature Not Available

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

AI SRE Tools[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

8.1

15

Not enough data

Reliability Objectives & Service Operations - AI SRE Tools

SLI & SLO Management

8.0(won by default)

14

Not enough data

Intelligent On-Call Workflows

Not enough data

Not enough data

Error Budget Tracking

Feature Not Available

Not enough data

Service Health Modeling & Reporting

Not enough data

Not enough data

AI Detection & Signal Quality - AI SRE Tools

Alert Correlation & Noise Reduction

8.1(won by default)

15

Not enough data

Adaptive Anomaly Detection

7.4(won by default)

14

Not enough data

Cross-Telemetry Correlation

Not enough data

Not enough data

Change-Aware Detection

Not enough data

Not enough data

Investigation & Root Cause Analysis - AI SRE Tools

Guided Incident Investigation

9.4(won by default)

14

Not enough data

AI Root Cause Analysis

7.4(won by default)

14

Not enough data

Live Debugging in Production

Not enough data

Not enough data

Runtime-Verified Root Cause Analysis

Not enough data

Not enough data

Automation & Platform Controls - AI SRE Tools

Automated Runbook & Workflow Execution

8.5(won by default)

14

Not enough data

Human-in-the-Loop Remediation

8.1(won by default)

14

Not enough data

Integration, APIs & Secure Access Controls

Not enough data

Not enough data

AI-Assisted Code Fix Generation

Not enough data

Not enough data

ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

8.8

87

ServiceNow Apps

ServiceNow Integration

Not enough data

9.4(won by default)

72

Value

Not enough data

9.3(won by default)

73

Agentic AI - ServiceNow Store Apps

Autonomous Task Execution

Not enough data

9.0(won by default)

8

Multi-step Planning

Not enough data

7.4(won by default)

7

Cross-system Integration

Not enough data

8.8(won by default)

7

Proactive Assistance

Not enough data

8.6(won by default)

6

User Insights

Reviewers' Company Size

[![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io")](https://www.g2.com/products/incident-io/reviews)

incident.io

Small-Business(50 or fewer emp.)

11.0%

Mid-Market(51-1000 emp.)

66.2%

Enterprise(\> 1000 emp.)

22.8%

[![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")](https://www.g2.com/products/xmatters/reviews)

xMatters

Small-Business(50 or fewer emp.)

15.3%

Mid-Market(51-1000 emp.)

27.5%

Enterprise(\> 1000 emp.)

57.2%

Small-Business

(50 or fewer emp.)

11.0%

15.3%

Mid-Market

(51-1000 emp.)

66.2%

27.5%

Enterprise

(\> 1000 emp.)

22.8%

57.2%

Reviewers' Industry

[![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io")](https://www.g2.com/products/incident-io/reviews)
incident.io

Computer Software

24.6%

Financial Services

24.6%

Information Technology and Services

16.9%

Marketing and Advertising

7.2%

Retail

2.4%

Other

24.2%

[![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")](https://www.g2.com/products/xmatters/reviews)
xMatters

Information Technology and Services

21.2%

Financial Services

8.6%

Computer Software

7.5%

Hospital & Health Care

6.4%

Banking

4.7%

Other

51.5%

Alternatives

**incident.io Alternatives**

 ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")

[
PagerDuty
](/products/pagerduty/reviews)

 ![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly")

[
Rootly
](/products/rootly/reviews)

 ![FireHydrant](https://images.g2crowd.com/uploads/product/hd_favicon/e484c59893c3e80a009278ec43322db9/firehydrant-firehydrant.svg "FireHydrant")

[
FireHydrant
](/products/firehydrant-firehydrant/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

**xMatters Alternatives**

 ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")

[
PagerDuty
](/products/pagerduty/reviews)

 ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")

[
Opsgenie
](/products/opsgenie/reviews)

 ![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call")

[
Splunk On-Call
](/products/splunk-on-call/reviews)

 ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)")

[
SolarWinds IT Incident...
](/products/solarwinds-it-incident-response-squadcast/reviews)