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At a Glance
Market Segments
Mid-Market (69.0% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
Free 5 Users
Free 10 Users Per Month
incident.io
Star Rating
(179)4.8 out of 5
Market Segments
Mid-Market (69.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 5 Users
Free Trial is available
Browse all 4 pricing plansxMatters
Star Rating
(701)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that xMatters excels in "Quality of Support" with a score of 9.1, while incident.io shines even brighter with a score of 9.8, indicating that users find incident.io's support to be more responsive and helpful.
- Reviewers mention that xMatters offers robust "Constant Monitoring" capabilities with a score of 9.2, which is slightly higher than incident.io's score of 8.8, suggesting that xMatters may provide more reliable monitoring features.
- G2 users highlight that incident.io has a superior "Ease of Use" rating of 9.5 compared to xMatters' 8.7, indicating that users find incident.io more intuitive and user-friendly for everyday tasks.
- Users on G2 report that both products have similar "Timely Alerts" scores of 9.4, but reviewers mention that xMatters has more customizable alert options, which can be crucial for teams needing tailored notifications.
- Reviewers say that incident.io's "Lifecycle Visualization" feature, rated at 9.3, is particularly praised for its clarity and ease of understanding, while xMatters also scores well at 9.0 but lacks some of the visual intuitiveness that incident.io offers.
- Users say that while both products offer "Ticket Assignment" features, xMatters scores higher at 9.1, indicating a more effective system for managing and assigning tickets, which is essential for incident management workflows.
Pricing
Entry-Level Pricing
incident.io
Basic
Free
5 Users
For individuals and early stage teams
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
incident.io
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.2
138
9.1
497
Ease of Use
9.5
142
8.8
513
Ease of Setup
9.2
90
8.8
291
Ease of Admin
9.3
74
8.8
181
Quality of Support
9.8
129
9.1
422
Has the product been a good partner in doing business?
9.7
73
9.3
173
Product Direction (% positive)
10.0
131
9.2
482
Features by Category
Monitoring
8.8
91
9.3
294
9.4
97
9.5
319
|
Verified
9.2
94
9.1
297
|
Verified
Not enough data
7.9
21
Management Tools
8.9
97
9.1
289
9.4
98
9.1
290
|
Verified
9.3
100
9.0
274
|
Verified
Generative AI
8.2
55
8.5
71
8.4
55
8.6
73
Agentic AI - Incident Management
Not enough data
7.0
16
Not enough data
7.1
12
Not enough data
8.5
20
Not enough data
8.1
15
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
7.1
14
ServiceNow Apps
Not enough data
9.3
73
Not enough data
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
Not enough data
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
incident.io and xMatters are categorized as Incident Management and IT Alerting
Unique Categories
incident.io has no unique categories
xMatters is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
incident.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.7%
Computer Software
24.7%
Information Technology and Services
18.4%
Marketing and Advertising
8.0%
Retail
2.9%
Other
21.3%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.5%
Hospital & Health Care
6.6%
Banking
5.1%
Other
51.4%
Alternatives
Discussions
What is incident.io used for?
1 Comment
JI
incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd...Read more
incident.io has no more discussions with answers
Why xMatters tool crashes sometimes?
1 Comment
SH
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
Can the option of xmatter be enabled only for few audience
1 Comment
RT
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
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