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Compare incident.io and xMatters 
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At a Glance
Market Segments
Mid-Market (69.0% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
Free 5 Users
Free 10 Users Per Month
incident.io
Star Rating
(179)4.8 out of 5
Market Segments
Mid-Market (69.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 5 Users
Free Trial is available
Browse all 4 pricing plansxMatters
Star Rating
(703)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, boasting a higher G2 Score compared to incident.io. Users appreciate its robust features for tracking technical issues and automating workflows, highlighting the smooth flow of notifications during critical incidents.
- Users say that incident.io shines in its integration with Slack, providing a centralized hub for incident management. Reviewers find this feature particularly beneficial for teams already using Slack, as it streamlines communication and collaboration during incidents.
- According to verified reviews, xMatters has a significantly larger number of reviews, indicating a more established user base. This extensive feedback allows potential buyers to gauge the product's reliability and effectiveness in real-world scenarios.
- Reviewers mention that while incident.io is easy to install and configure, xMatters offers a more comprehensive set of integration options, which users find valuable for automating workflows and enhancing their incident response capabilities.
- Users highlight that xMatters provides a smoother implementation process, with many noting that the onboarding experience exceeded their expectations. In contrast, while incident.io is praised for its intuitive design, some users feel it may not be as feature-rich as xMatters for complex incident management needs.
- G2 reviewers indicate that both products receive high marks for support quality, but incident.io edges out slightly with higher ratings. Users appreciate the responsive customer service, which has helped them navigate challenges and improve their incident response processes.
Pricing
Entry-Level Pricing
incident.io
Basic
Free
5 Users
For individuals and early stage teams
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
incident.io
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.2
138
9.1
499
Ease of Use
9.5
142
8.8
515
Ease of Setup
9.2
90
8.8
293
Ease of Admin
9.3
74
8.8
183
Quality of Support
9.8
129
9.1
424
Has the product been a good partner in doing business?
9.7
73
9.3
175
Product Direction (% positive)
10.0
131
9.2
484
Features by Category
Monitoring
8.8
91
9.3
296
9.4
97
9.5
321
|
Verified
9.2
94
9.1
299
|
Verified
Not enough data
7.5
22
Management Tools
8.9
97
9.1
290
9.4
98
9.1
292
|
Verified
9.3
100
9.0
275
|
Verified
Generative AI
8.2
55
8.3
72
8.4
55
8.4
74
Agentic AI - Incident Management
Not enough data
6.7
17
Not enough data
6.5
13
Not enough data
8.6
21
Not enough data
8.1
15
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
7.3
15
ServiceNow Apps
Not enough data
9.3
73
Not enough data
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
Not enough data
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
incident.io and xMatters are categorized as Incident Management and IT Alerting
Unique Categories
incident.io has no unique categories
xMatters is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
incident.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.7%
Computer Software
24.7%
Information Technology and Services
18.4%
Marketing and Advertising
8.0%
Retail
2.9%
Other
21.3%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.4%
Hospital & Health Care
6.5%
Banking
5.1%
Other
51.6%
Alternatives
Discussions
What is incident.io used for?
1 Comment
JI
incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd...Read more
incident.io has no more discussions with answers
Why xMatters tool crashes sometimes?
1 Comment
SH
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
Can the option of xmatter be enabled only for few audience
1 Comment
RT
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
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