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Compare FireHydrant and incident.io 
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At a Glance
Market Segments
Mid-Market (51.1% of reviews)
Mid-Market (69.0% of reviews)
Entry-Level Pricing
Free Trial
Free 5 Users
FireHydrant
Star Rating
(139)4.5 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansincident.io
Star Rating
(178)4.8 out of 5
Market Segments
Mid-Market (69.0% of reviews)
Entry-Level Pricing
Free 5 Users
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that FireHydrant excels in its Quality of Support, scoring 9.2, while incident.io shines even brighter with a score of 9.8, indicating that users find incident.io's support team to be exceptionally responsive and helpful.
- Reviewers mention that incident.io offers superior Ease of Use with a score of 9.5 compared to FireHydrant's 8.7, suggesting that users find incident.io's interface more intuitive and user-friendly, which can significantly enhance productivity.
- G2 users highlight that incident.io provides more timely alerts, scoring 9.4 against FireHydrant's 8.6, which is crucial for teams needing immediate notifications during incidents to respond effectively.
- Users on G2 report that FireHydrant's Ticket Assignment feature is effective, scoring 8.6, but incident.io's slightly higher score of 8.9 indicates a more streamlined process for managing and assigning tickets, which can improve team collaboration.
- Reviewers say that both products offer AI Text Summarization features, but FireHydrant's score of 8.5 matches incident.io's, suggesting that users find both tools equally effective in summarizing incident reports, which can save time during post-incident reviews.
- Users report that FireHydrant's Lifecycle Visualization feature scores lower at 8.3 compared to incident.io's 9.3, indicating that incident.io provides a more comprehensive view of incident management processes, which can aid in better understanding and improving workflows.
Pricing
Entry-Level Pricing
FireHydrant
Free Trial
Free Trial
Explore a free trial of enterprise incident management, alerting, and on-call.
- 30 day free trial
incident.io
Basic
Free
5 Users
For individuals and early stage teams
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
Free Trial
FireHydrant
Free Trial is available
incident.io
Free Trial is available
Ratings
Meets Requirements
8.8
105
9.2
138
Ease of Use
8.6
106
9.5
142
Ease of Setup
8.9
41
9.2
90
Ease of Admin
8.9
41
9.3
74
Quality of Support
9.3
80
9.8
129
Has the product been a good partner in doing business?
9.4
40
9.7
73
Product Direction (% positive)
9.2
103
10.0
131
Features by Category
Monitoring
Feature Not Available
8.8
91
9.0
87
9.4
97
8.7
93
9.2
94
Not enough data
Not enough data
Management Tools
8.7
92
8.9
97
8.9
94
9.4
98
8.7
88
9.3
100
Generative AI
8.3
34
8.2
55
8.2
34
8.4
55
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FireHydrant and incident.io are categorized as Incident Management
Reviews
Reviewers' Company Size
FireHydrant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
incident.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
25.5%
Computer Software
23.4%
Information Technology and Services
19.7%
Telecommunications
5.1%
Internet
2.9%
Other
23.4%
Financial Services
24.7%
Computer Software
24.7%
Information Technology and Services
18.4%
Marketing and Advertising
8.0%
Retail
2.9%
Other
21.3%
Alternatives
Discussions
What is Blameless used for?
1 Comment
Official Response from Blameless
Blameless is used to take pressure off your engineering and operations team by proactively managing reliability and automating incident response. It provides...Read more
FireHydrant has no more discussions with answers
What is incident.io used for?
1 Comment
JI
incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd...Read more
incident.io has no more discussions with answers
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