Compare Inbenta vs Zoho Desk

See this
comparison of Inbenta vs. Zoho Desk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Zoho Desk rates 4.3/5 stars with 1,304 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Inbenta
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.7
Ease of Use
Ease of Use
8.5
8.5
Ease of Setup
Ease of Setup
9.1
8.1
Ease of Admin
Ease of Admin
8.3
8.3
Quality of Support
Quality of Support
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.8
8.5
Product Direction (% positive)
Product Direction (% positive)
9.0
8.7
Meets Requirements
Inbenta
8.2
Zoho Desk
8.7
Ease of Use
Inbenta
8.5
Zoho Desk
8.5
Ease of Setup
Inbenta
9.1
Zoho Desk
8.1
Ease of Admin
Inbenta
8.3
Zoho Desk
8.3
Quality of Support
Inbenta
9.4
Zoho Desk
8.2
Ease of Doing Business With
Inbenta
9.8
Zoho Desk
8.5
Product Direction (% positive)
Inbenta
9.0
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Inbenta
Not enough data available
Zoho Desk
8.7
Ticket response user experience
Inbenta
Not enough data available
Zoho Desk
8.5
Workflow
Inbenta
Not enough data available
Zoho Desk
8.2
Response Automation
Inbenta
Not enough data available
Zoho Desk
8.4
SLA Management
Inbenta
Not enough data available
Zoho Desk
8.3
Attachments/Screencasts
Inbenta
Not enough data available
Zoho Desk
8.4
Ticket Collaboration
Inbenta
Not enough data available
Zoho Desk
8.6
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Zoho Desk
8.7
Searchable Articles
Inbenta
Not enough data available
Zoho Desk
8.6
Community Forums
Inbenta
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Inbenta
Not enough data available
Zoho Desk
8.5
Process
Mentions
Inbenta
Not enough data available
Zoho Desk
9.0
Tickets
Inbenta
Not enough data available
Zoho Desk
9.1
Macros
Inbenta
Not enough data available
Zoho Desk
8.6
Collaboration
Inbenta
Not enough data available
Zoho Desk
8.9
Interaction
Web Portals
Inbenta
Not enough data available
Zoho Desk
8.6
Forum to Reponse
Inbenta
Not enough data available
Zoho Desk
8.5
Tickets and Tagging
Inbenta
Not enough data available
Zoho Desk
8.8
Live Chat
Inbenta
Not enough data available
Zoho Desk
8.7
Channels
Email
Inbenta
Not enough data available
Zoho Desk
9.2
Social
Inbenta
Not enough data available
Zoho Desk
8.7
Live Chat
Inbenta
Not enough data available
Zoho Desk
8.9
Phone
Inbenta
Not enough data available
Zoho Desk
8.8
Text
Inbenta
Not enough data available
Zoho Desk
9.1
Insight
Surveys
Inbenta
Not enough data available
Zoho Desk
9.0
Reporting
Inbenta
Not enough data available
Zoho Desk
9.1
Visitor Activity
Inbenta
Not enough data available
Zoho Desk
8.9
Help Desk
Inbenta
Not enough data available
Zoho Desk
9.2
Communication Channels
Customer Portal
Inbenta
Not enough data available
Zoho Desk
8.4
Email to Case
Inbenta
Not enough data available
Zoho Desk
8.8
Chat/Live Support
Inbenta
Not enough data available
Zoho Desk
8.5
Social Integration
Inbenta
Not enough data available
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Zoho Desk
8.4
Customer and Contacts Database
Inbenta
Not enough data available
Zoho Desk
8.4
Products and Version Tracking
Inbenta
Not enough data available
Zoho Desk
8.4
Call Scripting
Inbenta
Not enough data available
Zoho Desk
8.3
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Inbenta
Not enough data available
Zoho Desk
8.3
Knowledge Base
Inbenta
Not enough data available
Zoho Desk
8.5
Ideas/Feedback
Inbenta
Not enough data available
Zoho Desk
8.4
Q&A
Inbenta
Not enough data available
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Zoho Desk
8.5
Reporting
Inbenta
Not enough data available
Zoho Desk
8.3
Dashboards
Inbenta
Not enough data available
Zoho Desk
8.5
Platform
Mobile User Support
Inbenta
Not enough data available
Zoho Desk
8.5
ITIL Compliance
Inbenta
Not enough data available
Zoho Desk
8.5
Customization
Inbenta
Not enough data available
Zoho Desk
8.4
User, Role, and Access Management
Inbenta
Not enough data available
Zoho Desk
8.5
Internationalization
Inbenta
Not enough data available
Zoho Desk
8.2
Performance & Reliability
Inbenta
Not enough data available
Zoho Desk
8.7
Integration APIs
Inbenta
Not enough data available
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
70.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
23.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
6.0%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Zoho Desk
Small-Business
70.2%
Mid-Market
23.8%
Enterprise
6.0%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
23.1%
 
Information Technology and Services
33.3%
Computer Software
10.2%
 
Computer Software
16.7%
Telecommunications
4.0%
 
Government Administration
8.3%
Internet
3.8%
 
Marketing and Advertising
3.7%
 
Other
0.0%
Other
55.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Zoho Desk
Information Technology and Services
23.1%
Computer Software
10.2%
Telecommunications
4.0%
Internet
3.8%
Marketing and Advertising
3.7%
Other
55.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Inbenta
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
Zoho Desk
No downloads provided
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