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Compare Inbenta, Vision Helpdesk, and Zoho Desk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
FREE
$0
/agent/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
PROFESSIONAL
$12
/agent/month
 
Satellite Desk
$24
per staff per mo billed annually
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
8.7
Ease of Use
Ease of Use
8.5
9.0
8.5
Ease of Setup
Ease of Setup
9.1
8.8
8.2
Ease of Admin
Ease of Admin
8.3
9.2
8.4
Quality of Support
Quality of Support
9.4
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
8.5
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.7
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Zoho Desk
8.7
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Zoho Desk
8.5
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Zoho Desk
8.2
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Zoho Desk
8.4
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Zoho Desk
8.2
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Zoho Desk
8.5
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Vision Helpdesk
8.8
Zoho Desk
8.2
Response Automation
Inbenta
Not enough data available
Vision Helpdesk
9.0
Zoho Desk
8.4
SLA Management
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.3
Attachments/Screencasts
Inbenta
Not enough data available
Vision Helpdesk
9.1
Zoho Desk
8.3
Ticket Collaboration
Inbenta
Not enough data available
Vision Helpdesk
8.7
Zoho Desk
8.6
Ticket creation user experience
Inbenta
Not enough data available
Vision Helpdesk
9.5
Zoho Desk
8.7
Ticket response user experience
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.7
Searchable Articles
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.6
Community Forums
Inbenta
Not enough data available
Vision Helpdesk
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
Inbenta
Not enough data available
Vision Helpdesk
8.3
Zoho Desk
8.5
Interaction
Web Portals
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.5
Forum to Reponse
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.5
Tickets and Tagging
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.8
Live Chat
Inbenta
Not enough data available
Vision Helpdesk
7.3
Zoho Desk
8.6
Communication Channels
Customer Portal
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.4
Email to Case
Inbenta
Not enough data available
Vision Helpdesk
9.4
Zoho Desk
8.8
Chat/Live Support
Inbenta
Not enough data available
Vision Helpdesk
8.2
Zoho Desk
8.5
Social Integration
Inbenta
Not enough data available
Vision Helpdesk
9.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Vision Helpdesk
8.5
Zoho Desk
8.4
Customer and Contacts Database
Inbenta
Not enough data available
Vision Helpdesk
8.5
Zoho Desk
8.3
Products and Version Tracking
Inbenta
Not enough data available
Vision Helpdesk
8.8
Zoho Desk
8.4
Call Scripting
Inbenta
Not enough data available
Vision Helpdesk
9.0
Zoho Desk
8.2
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.3
Self Service/Community
Forums
Inbenta
Not enough data available
Vision Helpdesk
8.6
Zoho Desk
8.3
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.5
Ideas/Feedback
Inbenta
Not enough data available
Vision Helpdesk
9.1
Zoho Desk
8.4
Q&A
Inbenta
Not enough data available
Vision Helpdesk
9.4
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Vision Helpdesk
Not enough data available
Zoho Desk
8.5
Reporting
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.3
Dashboards
Inbenta
Not enough data available
Vision Helpdesk
9.0
Zoho Desk
8.4
Platform
ITIL Compliance
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.5
Mobile User Support
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.4
Customization
Inbenta
Not enough data available
Vision Helpdesk
8.1
Zoho Desk
8.3
User, Role, and Access Management
Inbenta
Not enough data available
Vision Helpdesk
9.0
Zoho Desk
8.4
Internationalization
Inbenta
Not enough data available
Vision Helpdesk
8.7
Zoho Desk
8.2
Performance & Reliability
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.7
Integration APIs
Inbenta
Not enough data available
Vision Helpdesk
8.8
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.7%
71.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.8%
23.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.5%
5.6%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.2%
Enterprise
5.6%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.9%
Information Technology and Services
24.0%
 
Information Technology and Services
33.3%
Internet
13.8%
Computer Software
10.4%
 
Computer Software
16.7%
Information Technology and Services
12.1%
Telecommunications
4.0%
 
Government Administration
8.3%
Individual & Family Services
5.2%
Marketing and Advertising
3.9%
 
Education Management
5.2%
Internet
3.9%
 
Other
0.0%
Other
37.9%
Other
53.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

G2 User

Everything was a bit slow and buggy at times.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Inbenta
No videos provided
Vision Helpdesk
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inbenta
No downloads provided
Vision Helpdesk
No downloads provided
Zoho Desk
No downloads provided
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