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Compare Inbenta, Vision Helpdesk, and Zendesk Support

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
 
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
8.7
Ease of Use
Ease of Use
8.5
9.0
8.6
Ease of Setup
Ease of Setup
9.1
8.8
8.2
Ease of Admin
Ease of Admin
8.3
9.2
8.3
Quality of Support
Quality of Support
9.4
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
7.6
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Zendesk Support
8.7
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Zendesk Support
8.6
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Zendesk Support
8.2
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Zendesk Support
8.3
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Zendesk Support
8.3
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Zendesk Support
8.4
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Vision Helpdesk
8.8
Zendesk Support
8.5
Response Automation
Inbenta
Not enough data available
Vision Helpdesk
9.0
Zendesk Support
8.4
SLA Management
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.1
Attachments/Screencasts
Inbenta
Not enough data available
Vision Helpdesk
9.1
Zendesk Support
8.4
Ticket Collaboration
Inbenta
Not enough data available
Vision Helpdesk
8.7
Zendesk Support
8.6
Ticket creation user experience
Inbenta
Not enough data available
Vision Helpdesk
9.5
Zendesk Support
8.9
Ticket response user experience
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.6
Searchable Articles
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Community Forums
Inbenta
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Inbenta
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interaction
Web Portals
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Forum to Reponse
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Tickets and Tagging
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.9
Live Chat
Inbenta
Not enough data available
Vision Helpdesk
7.3
Zendesk Support
8.6
Communication Channels
Customer Portal
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Email to Case
Inbenta
Not enough data available
Vision Helpdesk
9.4
Zendesk Support
8.8
Chat/Live Support
Inbenta
Not enough data available
Vision Helpdesk
8.2
Zendesk Support
8.4
Social Integration
Inbenta
Not enough data available
Vision Helpdesk
9.1
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Vision Helpdesk
8.5
Zendesk Support
8.1
Customer and Contacts Database
Inbenta
Not enough data available
Vision Helpdesk
8.5
Zendesk Support
8.2
Products and Version Tracking
Inbenta
Not enough data available
Vision Helpdesk
8.8
Zendesk Support
8.2
Call Scripting
Inbenta
Not enough data available
Vision Helpdesk
9.0
Zendesk Support
7.9
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
7.8
Self Service/Community
Forums
Inbenta
Not enough data available
Vision Helpdesk
8.6
Zendesk Support
8.0
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.4
Ideas/Feedback
Inbenta
Not enough data available
Vision Helpdesk
9.1
Zendesk Support
8.1
Q&A
Inbenta
Not enough data available
Vision Helpdesk
9.4
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Reporting
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.0
Dashboards
Inbenta
Not enough data available
Vision Helpdesk
9.0
Zendesk Support
8.1
Platform
ITIL Compliance
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.2
Mobile User Support
Inbenta
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.1
Customization
Inbenta
Not enough data available
Vision Helpdesk
8.1
Zendesk Support
8.0
User, Role, and Access Management
Inbenta
Not enough data available
Vision Helpdesk
9.0
Zendesk Support
8.3
Internationalization
Inbenta
Not enough data available
Vision Helpdesk
8.7
Zendesk Support
8.2
Performance & Reliability
Inbenta
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Integration APIs
Inbenta
Not enough data available
Vision Helpdesk
8.8
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.7%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.8%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.5%
16.7%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.9%
Computer Software
17.8%
 
Information Technology and Services
33.3%
Internet
13.8%
Information Technology and Services
15.3%
 
Computer Software
16.7%
Information Technology and Services
12.1%
Internet
10.0%
 
Government Administration
8.3%
Individual & Family Services
5.2%
Marketing and Advertising
4.7%
 
Education Management
5.2%
Retail
3.4%
 
Other
0.0%
Other
37.9%
Other
48.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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