Compare Inbenta, Vision Helpdesk, Swiftype Site Search, and Google Enterprise Search

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Standard
$79
per month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Pro
$199
per month
 
Satellite Desk
$24
per staff per mo billed annually
Enterprise
Contact Vendor
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Google Enterprise Search
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
8.7
8.8
Ease of Use
Ease of Use
8.5
9.0
8.7
8.7
Ease of Setup
Ease of Setup
9.1
8.8
8.6
7.0
Ease of Admin
Ease of Admin
8.3
9.2
9.0
7.3
Quality of Support
Quality of Support
9.4
9.6
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.2
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.5
7.8
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Swiftype Site Search
8.7
Google Enterprise Search
8.8
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Swiftype Site Search
8.7
Google Enterprise Search
8.7
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Swiftype Site Search
8.6
Google Enterprise Search
7.0
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Swiftype Site Search
9.0
Google Enterprise Search
7.3
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Swiftype Site Search
9.0
Google Enterprise Search
8.0
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Swiftype Site Search
9.2
Google Enterprise Search
Not enough data available
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Swiftype Site Search
8.5
Google Enterprise Search
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
60.4%
34.6%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.2%
46.9%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
10.4%
18.5%
46.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%
Swiftype Site Search
Small-Business
34.6%
Mid-Market
46.9%
Enterprise
18.5%
Google Enterprise Search
Small-Business
38.5%
Mid-Market
15.4%
Enterprise
46.2%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.0%
Internet
9.9%
Information Technology and Services
29.4%
 
Information Technology and Services
33.3%
Information Technology and Services
14.6%
Computer Software
9.9%
Consumer Services
11.8%
 
Computer Software
16.7%
Internet
12.5%
Information Technology and Services
8.6%
Telecommunications
5.9%
 
Government Administration
8.3%
Individual & Family Services
4.2%
Higher Education
8.6%
Research
5.9%
 
Education Management
4.2%
Insurance
6.2%
Printing
5.9%
 
Other
0.0%
Other
39.6%
Other
56.8%
Other
41.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%
Swiftype Site Search
Internet
9.9%
Computer Software
9.9%
Information Technology and Services
8.6%
Higher Education
8.6%
Insurance
6.2%
Other
56.8%
Google Enterprise Search
Information Technology and Services
29.4%
Consumer Services
11.8%
Telecommunications
5.9%
Research
5.9%
Printing
5.9%
Other
41.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

G2 User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

G2 User

Everything was a bit slow and buggy at times.

G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

G2 User

While the Enterprise search is great, it is definitely not on par with Google.com search results. There are several times when the results were not relevant or were not up to the mark. I expected it to perform better. Not sure, if this was the way it...

 
Inbenta
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

Google Enterprise Search
Most Helpful Favorable Review
G2 User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
G2 User

While the Enterprise search is great, it is definitely not on par with Google.com search results. There are several times when the results were not relevant or were not up to the mark. I expected it to perform better. Not sure, if this was the way it...

Screenshots

 
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Swiftype Site Search
Google Enterprise Search
No screenshots provided
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