Compare Inbenta, Vision Helpdesk, Swiftype Site Search, and Freshdesk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Standard
$79
per month
Sprout
Free
for UNLIMITED agents
 
Pro Help Desk Software
$20
per staff per mo billed annually
Pro
$199
per month
Blossom
$19
/ agent / month billed annually
 
Satellite Desk
$24
per staff per mo billed annually
Enterprise
Contact Vendor
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
8.7
8.5
Ease of Use
Ease of Use
8.5
9.0
8.7
8.8
Ease of Setup
Ease of Setup
9.1
8.8
8.6
8.6
Ease of Admin
Ease of Admin
8.3
9.2
9.0
8.7
Quality of Support
Quality of Support
9.4
9.6
9.0
8.9
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.5
8.7
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Swiftype Site Search
8.7
Freshdesk
8.5
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Swiftype Site Search
8.7
Freshdesk
8.8
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Swiftype Site Search
8.6
Freshdesk
8.6
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Swiftype Site Search
9.0
Freshdesk
8.7
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Swiftype Site Search
9.0
Freshdesk
8.9
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Swiftype Site Search
9.2
Freshdesk
8.8
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Swiftype Site Search
8.5
Freshdesk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
59.2%
34.6%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
30.6%
46.9%
36.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
10.2%
18.5%
10.9%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Swiftype Site Search
Small-Business
34.6%
Mid-Market
46.9%
Enterprise
18.5%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.0%
Information Technology and Services
11.1%
Information Technology and Services
20.4%
 
Information Technology and Services
33.3%
Internet
13.3%
Computer Software
11.1%
Computer Software
13.9%
 
Computer Software
16.7%
Information Technology and Services
13.3%
Internet
10.2%
Internet
5.8%
 
Government Administration
8.3%
Individual & Family Services
5.0%
Higher Education
7.4%
Education Management
3.7%
 
Education Management
5.0%
Insurance
5.6%
E-Learning
3.4%
 
Other
0.0%
Other
38.3%
Other
54.6%
Other
52.9%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Swiftype Site Search
Information Technology and Services
11.1%
Computer Software
11.1%
Internet
10.2%
Higher Education
7.4%
Insurance
5.6%
Other
54.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

G2 User

Everything was a bit slow and buggy at times.

G2 User in Consumer Goods

You have to re index sometimes to refresh

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 User in Consumer Goods

You have to re index sometimes to refresh

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
Inbenta
No videos provided
Vision Helpdesk
No videos provided
Swiftype Site Search
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inbenta
No downloads provided
Vision Helpdesk
No downloads provided
Swiftype Site Search
No downloads provided
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