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Compare Inbenta, Vision Helpdesk, Swiftype Site Search, and Coveo

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Standard
$79
per month
Coveo for Salesforce
Contact us
 
Pro Help Desk Software
$20
per staff per mo billed annually
Pro
$199
per month
Coveo for Sitecore
Contact us
 
Satellite Desk
$24
per staff per mo billed annually
Enterprise
Contact Vendor
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Coveo
Coveo for Salesforce
Contact us
Coveo for Sitecore
Contact us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
8.6
7.8
Ease of Use
Ease of Use
8.5
9.0
8.6
7.9
Ease of Setup
Ease of Setup
9.1
8.8
8.6
6.4
Ease of Admin
Ease of Admin
8.3
9.2
9.0
8.1
Quality of Support
Quality of Support
9.4
9.6
9.0
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.2
7.7
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.4
5.1
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Swiftype Site Search
8.6
Coveo
7.8
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Swiftype Site Search
8.6
Coveo
7.9
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Swiftype Site Search
8.6
Coveo
6.4
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Swiftype Site Search
9.0
Coveo
8.1
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Swiftype Site Search
9.0
Coveo
8.3
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Swiftype Site Search
9.2
Coveo
7.7
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Swiftype Site Search
8.4
Coveo
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.7%
35.4%
23.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.8%
45.6%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.5%
19.0%
61.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Swiftype Site Search
Small-Business
35.4%
Mid-Market
45.6%
Enterprise
19.0%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.9%
Information Technology and Services
11.3%
Computer Software
21.1%
 
Information Technology and Services
33.3%
Internet
13.8%
Computer Software
11.3%
Insurance
15.8%
 
Computer Software
16.7%
Information Technology and Services
12.1%
Internet
10.4%
Sports
10.5%
 
Government Administration
8.3%
Individual & Family Services
5.2%
Higher Education
7.5%
Consumer Electronics
10.5%
 
Education Management
5.2%
Insurance
5.7%
Non-Profit Organization Management
5.3%
 
Other
0.0%
Other
37.9%
Other
53.8%
Other
36.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Swiftype Site Search
Information Technology and Services
11.3%
Computer Software
11.3%
Internet
10.4%
Higher Education
7.5%
Insurance
5.7%
Other
53.8%
Coveo
Computer Software
21.1%
Insurance
15.8%
Sports
10.5%
Consumer Electronics
10.5%
Non-Profit Organization Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Gena N.
Consultant in Computer Software

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce. So we opted for coveo and implemented it to search records from...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

G2 User

Everything was a bit slow and buggy at times.

G2 User in Information Technology and Services

I didn't found any export report feature where we could get the report where it specifies how much link does it spidered till now.

G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

 
Inbenta
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 User in Information Technology and Services

I didn't found any export report feature where we could get the report where it specifies how much link does it spidered till now.

Coveo
Most Helpful Favorable Review
Gena N.
Consultant in Computer Software

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce. So we opted for coveo and implemented it to search records from...

Most Helpful Critical Review
G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

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