Compare Inbenta, Vision Helpdesk, Swiftype Site Search, and Coveo

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Standard
$79
per month
Coveo for Salesforce
Contact us
 
Pro Help Desk Software
$20
per staff per mo billed annually
Pro
$199
per month
Coveo for Sitecore
Contact us
 
Satellite Desk
$24
per staff per mo billed annually
Enterprise
Contact Vendor
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Coveo
Coveo for Salesforce
Contact us
Coveo for Sitecore
Contact us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
8.7
7.8
Ease of Use
Ease of Use
8.5
9.0
8.7
7.9
Ease of Setup
Ease of Setup
9.1
8.8
8.6
6.4
Ease of Admin
Ease of Admin
8.3
9.2
9.0
8.1
Quality of Support
Quality of Support
9.4
9.6
9.0
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.2
7.7
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.5
5.1
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Swiftype Site Search
8.7
Coveo
7.8
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Swiftype Site Search
8.7
Coveo
7.9
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Swiftype Site Search
8.6
Coveo
6.4
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Swiftype Site Search
9.0
Coveo
8.1
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Swiftype Site Search
9.0
Coveo
8.3
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Swiftype Site Search
9.2
Coveo
7.7
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Swiftype Site Search
8.5
Coveo
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
59.2%
34.6%
23.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
30.6%
46.9%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
10.2%
18.5%
61.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Swiftype Site Search
Small-Business
34.6%
Mid-Market
46.9%
Enterprise
18.5%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.0%
Information Technology and Services
11.1%
Computer Software
21.1%
 
Information Technology and Services
33.3%
Internet
13.3%
Computer Software
11.1%
Insurance
15.8%
 
Computer Software
16.7%
Information Technology and Services
13.3%
Internet
10.2%
Sports
10.5%
 
Government Administration
8.3%
Individual & Family Services
5.0%
Higher Education
7.4%
Consumer Electronics
10.5%
 
Education Management
5.0%
Insurance
5.6%
Non-Profit Organization Management
5.3%
 
Other
0.0%
Other
38.3%
Other
54.6%
Other
36.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Swiftype Site Search
Information Technology and Services
11.1%
Computer Software
11.1%
Internet
10.2%
Higher Education
7.4%
Insurance
5.6%
Other
54.6%
Coveo
Computer Software
21.1%
Insurance
15.8%
Sports
10.5%
Consumer Electronics
10.5%
Non-Profit Organization Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

G2 User

Coveo is a very user/customer friendly option for those looking to obtain information from multiple sources through a search engine. Its search ability is easy to implement and produces results in a fairly quick fashion.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

Coveo
Most Helpful Favorable Review
G2 User

Coveo is a very user/customer friendly option for those looking to obtain information from multiple sources through a search engine. Its search ability is easy to implement and produces results in a fairly quick fashion.

Most Helpful Critical Review
G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

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