Compare Inbenta, Vision Helpdesk, Swiftype Site Search, and Algolia

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Standard
$79
per month
Community
$0
per month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Pro
$199
per month
Starter
Starting at $29
per month
 
Satellite Desk
$24
per staff per mo billed annually
Enterprise
Contact Vendor
Pro
Starting at $499
per month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
Contact Us
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Algolia
Community
$0per month
Starter
Starting at $29per month
Pro
Starting at $499per month
Enterprise
Contact Us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
8.7
9.3
Ease of Use
Ease of Use
8.5
9.0
8.7
8.8
Ease of Setup
Ease of Setup
9.1
8.8
8.6
8.7
Ease of Admin
Ease of Admin
8.3
9.2
9.0
8.9
Quality of Support
Quality of Support
9.4
9.6
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.2
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.5
9.5
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Swiftype Site Search
8.7
Algolia
9.3
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Swiftype Site Search
8.7
Algolia
8.8
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Swiftype Site Search
8.6
Algolia
8.7
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Swiftype Site Search
9.0
Algolia
8.9
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Swiftype Site Search
9.0
Algolia
8.8
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Swiftype Site Search
9.2
Algolia
9.2
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Swiftype Site Search
8.5
Algolia
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
59.2%
34.6%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
30.6%
46.9%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
10.2%
18.5%
2.7%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Swiftype Site Search
Small-Business
34.6%
Mid-Market
46.9%
Enterprise
18.5%
Algolia
Small-Business
72.6%
Mid-Market
24.7%
Enterprise
2.7%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.0%
Information Technology and Services
11.1%
Computer Software
14.4%
 
Information Technology and Services
33.3%
Internet
13.3%
Computer Software
11.1%
Internet
13.3%
 
Computer Software
16.7%
Information Technology and Services
13.3%
Internet
10.2%
Information Technology and Services
7.8%
 
Government Administration
8.3%
Individual & Family Services
5.0%
Higher Education
7.4%
E-Learning
6.7%
 
Education Management
5.0%
Insurance
5.6%
Retail
5.6%
 
Other
0.0%
Other
38.3%
Other
54.6%
Other
52.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Swiftype Site Search
Information Technology and Services
11.1%
Computer Software
11.1%
Internet
10.2%
Higher Education
7.4%
Insurance
5.6%
Other
54.6%
Algolia
Computer Software
14.4%
Internet
13.3%
Information Technology and Services
7.8%
E-Learning
6.7%
Retail
5.6%
Other
52.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Maxime L.
User

- Ease of setup - Progressive pricing without hard limits - Speed and relevance of results, even with typos! - Unlimited number of indexes, allowing you to organize your data the way you want - Support is always available to help you configure complex...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

Bas v.
Administrator

It is (apart from the speed) quite unsophisticated. The entire model is geared to get you to pay more, more, more; which is a bit sad. Bug reports are countered with "we can only fix that on an enterprise server" (which is $1500+ per month).

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

Algolia
Most Helpful Favorable Review
Maxime L.
User

- Ease of setup - Progressive pricing without hard limits - Speed and relevance of results, even with typos! - Unlimited number of indexes, allowing you to organize your data the way you want - Support is always available to help you configure complex...

Most Helpful Critical Review
Bas v.
Administrator

It is (apart from the speed) quite unsophisticated. The entire model is geared to get you to pay more, more, more; which is a bit sad. Bug reports are countered with "we can only fix that on an enterprise server" (which is $1500+ per month).

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

What is Algolia? Watch and see how Search is a window into our world.

Inbenta
No videos provided
Vision Helpdesk
No videos provided
Swiftype Site Search
No videos provided
Algolia

What is Algolia? Watch and see how Search is a window into our world.

Downloads

Inbenta
No downloads provided
Vision Helpdesk
No downloads provided
Swiftype Site Search
No downloads provided
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