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Compare Inbenta, Vision Helpdesk, and Google Enterprise Search

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Google Enterprise Search
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
8.8
Ease of Use
Ease of Use
8.5
9.0
8.7
Ease of Setup
Ease of Setup
9.1
8.8
7.0
Ease of Admin
Ease of Admin
8.3
9.2
7.3
Quality of Support
Quality of Support
9.4
9.6
8.0
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
7.8
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Google Enterprise Search
8.8
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Google Enterprise Search
8.7
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Google Enterprise Search
7.0
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Google Enterprise Search
7.3
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Google Enterprise Search
8.0
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Google Enterprise Search
Not enough data available
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Google Enterprise Search
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.7%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.8%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.5%
46.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Google Enterprise Search
Small-Business
38.5%
Mid-Market
15.4%
Enterprise
46.2%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.9%
Information Technology and Services
30.0%
 
Information Technology and Services
33.3%
Internet
13.8%
Telecommunications
10.0%
 
Computer Software
16.7%
Information Technology and Services
12.1%
Management Consulting
10.0%
 
Government Administration
8.3%
Individual & Family Services
5.2%
Consumer Services
10.0%
 
Education Management
5.2%
Research
5.0%
 
Other
0.0%
Other
37.9%
Other
35.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Google Enterprise Search
Information Technology and Services
30.0%
Telecommunications
10.0%
Management Consulting
10.0%
Consumer Services
10.0%
Research
5.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 User

Everything was a bit slow and buggy at times.

Avi R.
Consultant in Information Technology and Services

Some results just not ranked properly, most external functions depended on running open-source servers on other machines, filters very limited compared to proper faceted search results

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Google Enterprise Search
Most Helpful Favorable Review
G2 User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
Avi R.
Consultant in Information Technology and Services

Some results just not ranked properly, most external functions depended on running open-source servers on other machines, filters very limited compared to proper faceted search results

Screenshots

 
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No screenshots provided
Google Enterprise Search
No screenshots provided
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