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Compare Inbenta, Vision Helpdesk, and Freshdesk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
8.5
Ease of Use
Ease of Use
8.5
9.0
8.8
Ease of Setup
Ease of Setup
9.1
8.8
8.6
Ease of Admin
Ease of Admin
8.3
9.2
8.7
Quality of Support
Quality of Support
9.4
9.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.6
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Freshdesk
8.5
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Freshdesk
8.8
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Freshdesk
8.6
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Freshdesk
8.7
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Freshdesk
8.9
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Freshdesk
8.8
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.4
Response Automation
Inbenta
Not enough data available
Vision Helpdesk
9.0
Freshdesk
8.5
SLA Management
Inbenta
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.2
Attachments/Screencasts
Inbenta
Not enough data available
Vision Helpdesk
9.1
Freshdesk
8.4
Ticket Collaboration
Inbenta
Not enough data available
Vision Helpdesk
8.7
Freshdesk
8.6
Ticket creation user experience
Inbenta
Not enough data available
Vision Helpdesk
9.5
Freshdesk
8.9
Ticket response user experience
Inbenta
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.8
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.8
Searchable Articles
Inbenta
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.6
Community Forums
Inbenta
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Inbenta
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.5
Interaction
Web Portals
Inbenta
Not enough data available
Vision Helpdesk
8.9
Freshdesk
7.2
Forum to Reponse
Inbenta
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.5
Tickets and Tagging
Inbenta
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.8
Live Chat
Inbenta
Not enough data available
Vision Helpdesk
7.3
Freshdesk
8.8
Communication Channels
Customer Portal
Inbenta
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.6
Email to Case
Inbenta
Not enough data available
Vision Helpdesk
9.4
Freshdesk
9.0
Chat/Live Support
Inbenta
Not enough data available
Vision Helpdesk
8.2
Freshdesk
8.5
Social Integration
Inbenta
Not enough data available
Vision Helpdesk
9.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Vision Helpdesk
8.5
Freshdesk
8.3
Customer and Contacts Database
Inbenta
Not enough data available
Vision Helpdesk
8.5
Freshdesk
8.0
Products and Version Tracking
Inbenta
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.2
Call Scripting
Inbenta
Not enough data available
Vision Helpdesk
9.0
Freshdesk
8.2
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.4
Self Service/Community
Forums
Inbenta
Not enough data available
Vision Helpdesk
8.6
Freshdesk
8.3
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.5
Ideas/Feedback
Inbenta
Not enough data available
Vision Helpdesk
9.1
Freshdesk
8.4
Q&A
Inbenta
Not enough data available
Vision Helpdesk
9.4
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Vision Helpdesk
Not enough data available
Freshdesk
8.2
Reporting
Inbenta
Not enough data available
Vision Helpdesk
8.9
Freshdesk
7.8
Dashboards
Inbenta
Not enough data available
Vision Helpdesk
9.0
Freshdesk
8.2
Platform
ITIL Compliance
Inbenta
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.3
Mobile User Support
Inbenta
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.1
Customization
Inbenta
Not enough data available
Vision Helpdesk
8.1
Freshdesk
8.0
User, Role, and Access Management
Inbenta
Not enough data available
Vision Helpdesk
9.0
Freshdesk
8.5
Internationalization
Inbenta
Not enough data available
Vision Helpdesk
8.7
Freshdesk
8.1
Performance & Reliability
Inbenta
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.8
Integration APIs
Inbenta
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.7%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.8%
36.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.5%
10.9%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.9%
Information Technology and Services
20.4%
 
Information Technology and Services
33.3%
Internet
13.8%
Computer Software
13.9%
 
Computer Software
16.7%
Information Technology and Services
12.1%
Internet
5.9%
 
Government Administration
8.3%
Individual & Family Services
5.2%
Education Management
3.7%
 
Education Management
5.2%
E-Learning
3.4%
 
Other
0.0%
Other
37.9%
Other
52.7%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Inbenta
No videos provided
Vision Helpdesk
No videos provided
Freshdesk

Downloads

Inbenta
No downloads provided
Vision Helpdesk
No downloads provided
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