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Compare Inbenta, Vision Helpdesk, and Coveo

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Coveo for Sitecore
Contact us
 
Pro Help Desk Software
$20
per staff per mo billed annually
Coveo for Salesforce
Contact us
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Coveo
Coveo for Sitecore
Contact us
Coveo for Salesforce
Contact us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
7.8
Ease of Use
Ease of Use
8.5
9.0
7.9
Ease of Setup
Ease of Setup
9.1
8.8
6.4
Ease of Admin
Ease of Admin
8.3
9.2
8.1
Quality of Support
Quality of Support
9.4
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
7.7
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
5.1
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Coveo
7.8
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Coveo
7.9
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Coveo
6.4
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Coveo
8.1
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Coveo
8.3
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Coveo
7.7
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Coveo
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.7%
23.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.8%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.5%
61.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.9%
Computer Software
21.1%
 
Information Technology and Services
33.3%
Internet
13.8%
Insurance
15.8%
 
Computer Software
16.7%
Information Technology and Services
12.1%
Sports
10.5%
 
Government Administration
8.3%
Individual & Family Services
5.2%
Consumer Electronics
10.5%
 
Education Management
5.2%
Non-Profit Organization Management
5.3%
 
Other
0.0%
Other
37.9%
Other
36.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Coveo
Computer Software
21.1%
Insurance
15.8%
Sports
10.5%
Consumer Electronics
10.5%
Non-Profit Organization Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 User in Insurance

Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Coveo
Most Helpful Favorable Review
G2 User in Insurance

Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience

Most Helpful Critical Review
G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

Screenshots

 
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