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Compare Inbenta, Vision Helpdesk, and Algolia

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Community
$0
per month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Starter
Starting at $29
per month
 
Satellite Desk
$24
per staff per mo billed annually
Pro
Starting at $499
per month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
Contact Us
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Algolia
Community
$0per month
Starter
Starting at $29per month
Pro
Starting at $499per month
Enterprise
Contact Us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
9.3
Ease of Use
Ease of Use
8.5
9.0
8.8
Ease of Setup
Ease of Setup
9.1
8.8
8.7
Ease of Admin
Ease of Admin
8.3
9.2
8.9
Quality of Support
Quality of Support
9.4
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
9.5
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Algolia
9.3
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Algolia
8.8
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Algolia
8.7
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Algolia
8.9
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Algolia
8.8
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Algolia
9.2
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Algolia
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.7%
75.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.8%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.5%
2.9%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Algolia
Small-Business
75.4%
Mid-Market
21.7%
Enterprise
2.9%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.9%
Computer Software
15.1%
 
Information Technology and Services
33.3%
Internet
13.8%
Internet
12.8%
 
Computer Software
16.7%
Information Technology and Services
12.1%
Information Technology and Services
9.3%
 
Government Administration
8.3%
Individual & Family Services
5.2%
Retail
5.8%
 
Education Management
5.2%
E-Learning
5.8%
 
Other
0.0%
Other
37.9%
Other
51.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Algolia
Computer Software
15.1%
Internet
12.8%
Information Technology and Services
9.3%
Retail
5.8%
E-Learning
5.8%
Other
51.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Milad T.
User in Computer Software

Algolia is very stable with rich APIs and fast response times. It supports many programming languages and provide well designed libraries with great documentation. Algolia solves many problems for services in which fast searching in large data sets are...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

G2 User

Everything was a bit slow and buggy at times.

G2 User in Photography

The price is slightly high, however for the service it provides, it isnt a bad option!

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Algolia
Most Helpful Favorable Review
Milad T.
User in Computer Software

Algolia is very stable with rich APIs and fast response times. It supports many programming languages and provide well designed libraries with great documentation. Algolia solves many problems for services in which fast searching in large data sets are...

Most Helpful Critical Review
G2 User in Photography

The price is slightly high, however for the service it provides, it isnt a bad option!

Screenshots

 
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Videos

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What is Algolia? Watch and see how Search is a window into our world.

Inbenta
No videos provided
Vision Helpdesk
No videos provided
Algolia

What is Algolia? Watch and see how Search is a window into our world.

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