Compare Inbenta vs Vision Helpdesk
See this
comparison of Inbenta vs. Vision Helpdesk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Vision Helpdesk rates 4.7/5 stars with 49 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
Ease of Use
Ease of Use
8.5
9.0
Ease of Setup
Ease of Setup
9.1
8.8
Ease of Admin
Ease of Admin
8.3
9.2
Quality of Support
Quality of Support
9.4
9.6
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5

Features

Ticket and Case Management
Ticket creation user experience
Inbenta
Not enough data available
Vision Helpdesk
9.5
Ticket response user experience
Inbenta
Not enough data available
Vision Helpdesk
9.2
Workflow
Inbenta
Not enough data available
Vision Helpdesk
8.9
Response Automation
Inbenta
Not enough data available
Vision Helpdesk
9.1
SLA Management
Inbenta
Not enough data available
Vision Helpdesk
9.2
Attachments/Screencasts
Inbenta
Not enough data available
Vision Helpdesk
9.1
Ticket Collaboration
Inbenta
Not enough data available
Vision Helpdesk
8.8
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.4
Searchable Articles
Inbenta
Not enough data available
Vision Helpdesk
9.2
Community Forums
Inbenta
Not enough data available
Vision Helpdesk
8.5
Interactive FAQs & Forums
Inbenta
Not enough data available
Vision Helpdesk
8.8
Interaction
Web Portals
Inbenta
Not enough data available
Vision Helpdesk
9.2
Forum to Reponse
Inbenta
Not enough data available
Vision Helpdesk
9.4
Tickets and Tagging
Inbenta
Not enough data available
Vision Helpdesk
9.2
Live Chat
Inbenta
Not enough data available
Vision Helpdesk
7.9
Communication Channels
Customer Portal
Inbenta
Not enough data available
Vision Helpdesk
9.3
Email to Case
Inbenta
Not enough data available
Vision Helpdesk
9.4
Chat/Live Support
Inbenta
Not enough data available
Vision Helpdesk
8.4
Social Integration
Inbenta
Not enough data available
Vision Helpdesk
9.2
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Vision Helpdesk
8.7
Customer and Contacts Database
Inbenta
Not enough data available
Vision Helpdesk
8.4
Products and Version Tracking
Inbenta
Not enough data available
Vision Helpdesk
9.0
Call Scripting
Inbenta
Not enough data available
Vision Helpdesk
9.3
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Vision Helpdesk
9.2
Self Service/Community
Forums
Inbenta
Not enough data available
Vision Helpdesk
8.8
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.3
Ideas/Feedback
Inbenta
Not enough data available
Vision Helpdesk
9.1
Q&A
Inbenta
Not enough data available
Vision Helpdesk
9.4
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Vision Helpdesk
Not enough data available
Reporting
Inbenta
Not enough data available
Vision Helpdesk
8.9
Dashboards
Inbenta
Not enough data available
Vision Helpdesk
9.1
Platform
Mobile User Support
Inbenta
Not enough data available
Vision Helpdesk
8.9
ITIL Compliance
Inbenta
Not enough data available
Vision Helpdesk
9.2
Customization
Inbenta
Not enough data available
Vision Helpdesk
8.1
User, Role, and Access Management
Inbenta
Not enough data available
Vision Helpdesk
9.0
Internationalization
Inbenta
Not enough data available
Vision Helpdesk
8.7
Performance & Reliability
Inbenta
Not enough data available
Vision Helpdesk
9.2
Integration APIs
Inbenta
Not enough data available
Vision Helpdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
59.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
10.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.0%
 
Information Technology and Services
33.3%
Internet
13.3%
 
Computer Software
16.7%
Information Technology and Services
13.3%
 
Government Administration
8.3%
Individual & Family Services
5.0%
 
Education Management
5.0%
 
Other
0.0%
Other
38.3%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

 
Inbenta
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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