Compare Inbenta vs Vision Helpdesk

See this
comparison of Inbenta vs. Vision Helpdesk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Vision Helpdesk rates 4.7/5 stars with 48 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
Ease of Use
Ease of Use
8.5
9.0
Ease of Setup
Ease of Setup
9.1
8.8
Ease of Admin
Ease of Admin
8.3
9.2
Quality of Support
Quality of Support
9.4
9.6
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.3
Ease of Use
Inbenta
8.5
Vision Helpdesk
9.0
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5

Features

Ticket and Case Management
Ticket creation user experience
Inbenta
Not enough data available
Vision Helpdesk
9.5
Ticket response user experience
Inbenta
Not enough data available
Vision Helpdesk
9.2
Workflow
Inbenta
Not enough data available
Vision Helpdesk
8.9
Response Automation
Inbenta
Not enough data available
Vision Helpdesk
9.0
SLA Management
Inbenta
Not enough data available
Vision Helpdesk
9.2
Attachments/Screencasts
Inbenta
Not enough data available
Vision Helpdesk
9.1
Ticket Collaboration
Inbenta
Not enough data available
Vision Helpdesk
8.7
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.3
Searchable Articles
Inbenta
Not enough data available
Vision Helpdesk
9.0
Community Forums
Inbenta
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
Inbenta
Not enough data available
Vision Helpdesk
8.6
Interaction
Web Portals
Inbenta
Not enough data available
Vision Helpdesk
9.0
Forum to Reponse
Inbenta
Not enough data available
Vision Helpdesk
9.3
Tickets and Tagging
Inbenta
Not enough data available
Vision Helpdesk
9.0
Live Chat
Inbenta
Not enough data available
Vision Helpdesk
7.5
Communication Channels
Customer Portal
Inbenta
Not enough data available
Vision Helpdesk
9.3
Email to Case
Inbenta
Not enough data available
Vision Helpdesk
9.4
Chat/Live Support
Inbenta
Not enough data available
Vision Helpdesk
8.3
Social Integration
Inbenta
Not enough data available
Vision Helpdesk
9.1
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Vision Helpdesk
8.7
Customer and Contacts Database
Inbenta
Not enough data available
Vision Helpdesk
8.4
Products and Version Tracking
Inbenta
Not enough data available
Vision Helpdesk
8.9
Call Scripting
Inbenta
Not enough data available
Vision Helpdesk
9.2
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Vision Helpdesk
9.0
Self Service/Community
Forums
Inbenta
Not enough data available
Vision Helpdesk
8.7
Knowledge Base
Inbenta
Not enough data available
Vision Helpdesk
9.3
Ideas/Feedback
Inbenta
Not enough data available
Vision Helpdesk
9.1
Q&A
Inbenta
Not enough data available
Vision Helpdesk
9.4
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Vision Helpdesk
Not enough data available
Reporting
Inbenta
Not enough data available
Vision Helpdesk
8.9
Dashboards
Inbenta
Not enough data available
Vision Helpdesk
9.1
Platform
Mobile User Support
Inbenta
Not enough data available
Vision Helpdesk
8.9
ITIL Compliance
Inbenta
Not enough data available
Vision Helpdesk
9.2
Customization
Inbenta
Not enough data available
Vision Helpdesk
8.1
User, Role, and Access Management
Inbenta
Not enough data available
Vision Helpdesk
9.0
Internationalization
Inbenta
Not enough data available
Vision Helpdesk
8.7
Performance & Reliability
Inbenta
Not enough data available
Vision Helpdesk
9.2
Integration APIs
Inbenta
Not enough data available
Vision Helpdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
60.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
10.4%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
25.0%
 
Information Technology and Services
33.3%
Information Technology and Services
14.6%
 
Computer Software
16.7%
Internet
12.5%
 
Government Administration
8.3%
Individual & Family Services
4.2%
 
Education Management
4.2%
 
Other
0.0%
Other
39.6%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

G2 User

Everything was a bit slow and buggy at times.

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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