Compare Inbenta, Swiftype Site Search, and Vision Helpdesk

Pricing

 
Standard
$79
per month
Starter Help Desk
$12
per staff per mo billed annually
 
Pro
$199
per month
Pro Help Desk Software
$20
per staff per mo billed annually
 
Enterprise
Contact Vendor
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.7
9.3
Ease of Use
Ease of Use
8.5
8.7
9.0
Ease of Setup
Ease of Setup
9.1
8.6
8.8
Ease of Admin
Ease of Admin
8.3
9.0
9.2
Quality of Support
Quality of Support
9.4
9.0
9.6
Ease of Doing Business With
Ease of Doing Business With
9.8
9.2
9.6
Product Direction (% positive)
Product Direction (% positive)
9.0
8.5
9.5
Meets Requirements
Inbenta
8.2
Swiftype Site Search
8.7
Vision Helpdesk
9.3
Ease of Use
Inbenta
8.5
Swiftype Site Search
8.7
Vision Helpdesk
9.0
Ease of Setup
Inbenta
9.1
Swiftype Site Search
8.6
Vision Helpdesk
8.8
Ease of Admin
Inbenta
8.3
Swiftype Site Search
9.0
Vision Helpdesk
9.2
Quality of Support
Inbenta
9.4
Swiftype Site Search
9.0
Vision Helpdesk
9.6
Ease of Doing Business With
Inbenta
9.8
Swiftype Site Search
9.2
Vision Helpdesk
9.6
Product Direction (% positive)
Inbenta
9.0
Swiftype Site Search
8.5
Vision Helpdesk
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
34.6%
59.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
46.9%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
18.5%
10.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Swiftype Site Search
Small-Business
34.6%
Mid-Market
46.9%
Enterprise
18.5%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
11.1%
Non-Profit Organization Management
25.0%
 
Information Technology and Services
33.3%
Computer Software
11.1%
Internet
13.3%
 
Computer Software
16.7%
Internet
10.2%
Information Technology and Services
13.3%
 
Government Administration
8.3%
Higher Education
7.4%
Individual & Family Services
5.0%
 
Insurance
5.6%
Education Management
5.0%
 
Other
0.0%
Other
54.6%
Other
38.3%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Swiftype Site Search
Information Technology and Services
11.1%
Computer Software
11.1%
Internet
10.2%
Higher Education
7.4%
Insurance
5.6%
Other
54.6%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

G2 User

Everything was a bit slow and buggy at times.

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

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