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Compare Inbenta, Swiftype Site Search, and Coveo

Pricing

 
Standard
$79
per month
Coveo for Sitecore
Contact us
 
Pro
$199
per month
Coveo for Salesforce
Contact us
 
Enterprise
Contact Vendor
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Coveo
Coveo for Sitecore
Contact us
Coveo for Salesforce
Contact us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
7.8
Ease of Use
Ease of Use
8.5
8.6
7.9
Ease of Setup
Ease of Setup
9.1
8.6
6.4
Ease of Admin
Ease of Admin
8.3
9.0
8.1
Quality of Support
Quality of Support
9.4
9.0
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
9.2
7.7
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
5.1
Meets Requirements
Inbenta
8.2
Swiftype Site Search
8.6
Coveo
7.8
Ease of Use
Inbenta
8.5
Swiftype Site Search
8.6
Coveo
7.9
Ease of Setup
Inbenta
9.1
Swiftype Site Search
8.6
Coveo
6.4
Ease of Admin
Inbenta
8.3
Swiftype Site Search
9.0
Coveo
8.1
Quality of Support
Inbenta
9.4
Swiftype Site Search
9.0
Coveo
8.3
Ease of Doing Business With
Inbenta
9.8
Swiftype Site Search
9.2
Coveo
7.7
Product Direction (% positive)
Inbenta
9.0
Swiftype Site Search
8.4
Coveo
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
35.4%
23.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
45.6%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
19.0%
61.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Swiftype Site Search
Small-Business
35.4%
Mid-Market
45.6%
Enterprise
19.0%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
11.3%
Computer Software
21.1%
 
Information Technology and Services
33.3%
Computer Software
11.3%
Insurance
15.8%
 
Computer Software
16.7%
Internet
10.4%
Sports
10.5%
 
Government Administration
8.3%
Higher Education
7.5%
Consumer Electronics
10.5%
 
Insurance
5.7%
Non-Profit Organization Management
5.3%
 
Other
0.0%
Other
53.8%
Other
36.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Swiftype Site Search
Information Technology and Services
11.3%
Computer Software
11.3%
Internet
10.4%
Higher Education
7.5%
Insurance
5.7%
Other
53.8%
Coveo
Computer Software
21.1%
Insurance
15.8%
Sports
10.5%
Consumer Electronics
10.5%
Non-Profit Organization Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Gena N.
Consultant in Computer Software

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce. So we opted for coveo and implemented it to search records from...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

Coveo
Most Helpful Favorable Review
Gena N.
Consultant in Computer Software

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce. So we opted for coveo and implemented it to search records from...

Most Helpful Critical Review
G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

Screenshots

 
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