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Compare Inbenta, SnapEngage, and Pure Chat

Pricing

 
Essentials
From $16
per user / per month
Free
100% Free
 
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
8.8
Ease of Use
Ease of Use
8.5
9.2
9.3
Ease of Setup
Ease of Setup
9.1
8.8
9.3
Ease of Admin
Ease of Admin
8.3
8.8
9.0
Quality of Support
Quality of Support
9.4
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
9.8
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
9.0
Meets Requirements
Inbenta
8.2
SnapEngage
8.6
Pure Chat
8.8
Ease of Use
Inbenta
8.5
SnapEngage
9.2
Pure Chat
9.3
Ease of Setup
Inbenta
9.1
SnapEngage
8.8
Pure Chat
9.3
Ease of Admin
Inbenta
8.3
SnapEngage
8.8
Pure Chat
9.0
Quality of Support
Inbenta
9.4
SnapEngage
9.1
Pure Chat
9.0
Ease of Doing Business With
Inbenta
9.8
SnapEngage
9.4
Pure Chat
9.3
Product Direction (% positive)
Inbenta
9.0
SnapEngage
8.4
Pure Chat
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.2%
59.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
48.4%
28.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.4%
12.1%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.3%
Higher Education
5.9%
 
Information Technology and Services
33.3%
Computer Software
14.3%
Financial Services
5.9%
 
Computer Software
16.7%
Financial Services
5.2%
Computer Software
5.9%
 
Government Administration
8.3%
Telecommunications
4.5%
Retail
4.9%
 
Insurance
4.5%
Information Technology and Services
4.9%
 
Other
0.0%
Other
57.1%
Other
72.4%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

G2 User in Insurance

I dont like The autocorrect that fills the word when I notice.

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User in Insurance

I dont like The autocorrect that fills the word when I notice.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Inbenta
No downloads provided
SnapEngage
No downloads provided
Pure Chat
No downloads provided
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