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Compare Inbenta, SnapEngage, and Olark

Pricing

 
Essentials
From $16
per user / per month
Olark Live Chat
$17
per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
8.9
Ease of Use
Ease of Use
8.5
9.2
9.2
Ease of Setup
Ease of Setup
9.1
8.8
9.0
Ease of Admin
Ease of Admin
8.3
8.8
9.0
Quality of Support
Quality of Support
9.4
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
9.8
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
8.1
Meets Requirements
Inbenta
8.2
SnapEngage
8.6
Olark
8.9
Ease of Use
Inbenta
8.5
SnapEngage
9.2
Olark
9.2
Ease of Setup
Inbenta
9.1
SnapEngage
8.8
Olark
9.0
Ease of Admin
Inbenta
8.3
SnapEngage
8.8
Olark
9.0
Quality of Support
Inbenta
9.4
SnapEngage
9.1
Olark
8.8
Ease of Doing Business With
Inbenta
9.8
SnapEngage
9.4
Olark
9.1
Product Direction (% positive)
Inbenta
9.0
SnapEngage
8.4
Olark
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.2%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
48.4%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.4%
5.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Olark
Small-Business
48.7%
Mid-Market
46.1%
Enterprise
5.2%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.3%
Computer Software
22.7%
 
Information Technology and Services
33.3%
Computer Software
14.3%
Internet
13.0%
 
Computer Software
16.7%
Financial Services
5.2%
Retail
5.9%
 
Government Administration
8.3%
Telecommunications
4.5%
Education Management
5.0%
 
Insurance
4.5%
Marketing and Advertising
3.4%
 
Other
0.0%
Other
57.1%
Other
50.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Olark
Computer Software
22.7%
Internet
13.0%
Retail
5.9%
Education Management
5.0%
Marketing and Advertising
3.4%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Inbenta
No downloads provided
SnapEngage
No downloads provided
Olark
No downloads provided
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