Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Inbenta, SnapEngage, and LiveEngage

Pricing

 
Essentials
From $16
per user / per month
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
7.9
Ease of Use
Ease of Use
8.5
9.2
7.8
Ease of Setup
Ease of Setup
9.1
8.8
6.8
Ease of Admin
Ease of Admin
8.3
8.8
7.1
Quality of Support
Quality of Support
9.4
9.1
7.2
Ease of Doing Business With
Ease of Doing Business With
9.8
9.4
7.0
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
6.8
Meets Requirements
Inbenta
8.2
SnapEngage
8.6
LiveEngage
7.9
Ease of Use
Inbenta
8.5
SnapEngage
9.2
LiveEngage
7.8
Ease of Setup
Inbenta
9.1
SnapEngage
8.8
LiveEngage
6.8
Ease of Admin
Inbenta
8.3
SnapEngage
8.8
LiveEngage
7.1
Quality of Support
Inbenta
9.4
SnapEngage
9.1
LiveEngage
7.2
Ease of Doing Business With
Inbenta
9.8
SnapEngage
9.4
LiveEngage
7.0
Product Direction (% positive)
Inbenta
9.0
SnapEngage
8.4
LiveEngage
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.2%
26.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
48.4%
44.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.4%
30.0%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveEngage
Small-Business
26.0%
Mid-Market
44.0%
Enterprise
30.0%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.3%
Telecommunications
13.3%
 
Information Technology and Services
33.3%
Computer Software
14.3%
Computer Software
8.3%
 
Computer Software
16.7%
Financial Services
5.2%
Philanthropy
6.7%
 
Government Administration
8.3%
Telecommunications
4.5%
Outsourcing/Offshoring
6.7%
 
Insurance
4.5%
Consumer Goods
6.7%
 
Other
0.0%
Other
57.1%
Other
58.3%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveEngage
Telecommunications
13.3%
Computer Software
8.3%
Philanthropy
6.7%
Outsourcing/Offshoring
6.7%
Consumer Goods
6.7%
Other
58.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

 
Inbenta
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

LiveEngage
Most Helpful Favorable Review
Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inbenta
No downloads provided
SnapEngage
No downloads provided
LiveEngage
No downloads provided
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk LiveEngage a QuestionContact LiveEngage