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Compare Inbenta, SnapEngage, and LiveChat

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
9.1
Ease of Use
Ease of Use
8.5
9.2
9.4
Ease of Setup
Ease of Setup
9.1
8.8
9.1
Ease of Admin
Ease of Admin
8.3
8.8
9.2
Quality of Support
Quality of Support
9.4
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
9.8
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
8.4
Meets Requirements
Inbenta
8.2
SnapEngage
8.6
LiveChat
9.1
Ease of Use
Inbenta
8.5
SnapEngage
9.2
LiveChat
9.4
Ease of Setup
Inbenta
9.1
SnapEngage
8.8
LiveChat
9.1
Ease of Admin
Inbenta
8.3
SnapEngage
8.8
LiveChat
9.2
Quality of Support
Inbenta
9.4
SnapEngage
9.1
LiveChat
9.1
Ease of Doing Business With
Inbenta
9.8
SnapEngage
9.4
LiveChat
9.1
Product Direction (% positive)
Inbenta
9.0
SnapEngage
8.4
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.2%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
48.4%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.4%
16.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.3%
Computer Software
9.5%
 
Information Technology and Services
33.3%
Computer Software
14.3%
Information Technology and Services
8.3%
 
Computer Software
16.7%
Financial Services
5.2%
Retail
4.8%
 
Government Administration
8.3%
Telecommunications
4.5%
Internet
4.8%
 
Insurance
4.5%
Telecommunications
3.5%
 
Other
0.0%
Other
57.1%
Other
69.1%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

G2 User

I liked the product. I didn't have any problems with it.

 
Inbenta
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I liked the product. I didn't have any problems with it.

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Inbenta
No videos provided
SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
SnapEngage
No downloads provided
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