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Compare Inbenta, SnapEngage, and Intercom

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
 
Professional
From $26
per user / per month
Respond
$53
starting from
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
8.6
Ease of Use
Ease of Use
8.5
9.2
8.7
Ease of Setup
Ease of Setup
9.1
8.8
8.3
Ease of Admin
Ease of Admin
8.3
8.8
8.7
Quality of Support
Quality of Support
9.4
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
9.8
9.4
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
8.5
Meets Requirements
Inbenta
8.2
SnapEngage
8.6
Intercom
8.6
Ease of Use
Inbenta
8.5
SnapEngage
9.2
Intercom
8.7
Ease of Setup
Inbenta
9.1
SnapEngage
8.8
Intercom
8.3
Ease of Admin
Inbenta
8.3
SnapEngage
8.8
Intercom
8.7
Quality of Support
Inbenta
9.4
SnapEngage
9.1
Intercom
8.5
Ease of Doing Business With
Inbenta
9.8
SnapEngage
9.4
Intercom
8.8
Product Direction (% positive)
Inbenta
9.0
SnapEngage
8.4
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.2%
68.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
48.4%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.4%
3.9%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.3%
Computer Software
24.5%
 
Information Technology and Services
33.3%
Computer Software
14.3%
Internet
16.7%
 
Computer Software
16.7%
Financial Services
5.2%
Information Technology and Services
15.0%
 
Government Administration
8.3%
Telecommunications
4.5%
Marketing and Advertising
6.9%
 
Insurance
4.5%
Education Management
2.0%
 
Other
0.0%
Other
57.1%
Other
35.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Inbenta
No videos provided
SnapEngage
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
SnapEngage
No downloads provided
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom