Compare Inbenta vs SnapEngage

See this
comparison of Inbenta vs. SnapEngage
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Inbenta
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
Ease of Use
Ease of Use
8.5
9.2
Ease of Setup
Ease of Setup
9.1
8.8
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
9.4
9.1
Ease of Doing Business With
Ease of Doing Business With
9.8
9.4
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
Meets Requirements
Inbenta
8.2
SnapEngage
8.6
Ease of Use
Inbenta
8.5
SnapEngage
9.2
Ease of Setup
Inbenta
9.1
SnapEngage
8.8
Ease of Admin
Inbenta
8.3
SnapEngage
8.8
Quality of Support
Inbenta
9.4
SnapEngage
9.1
Ease of Doing Business With
Inbenta
9.8
SnapEngage
9.4
Product Direction (% positive)
Inbenta
9.0
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
Inbenta
Not enough data available
SnapEngage
8.7
Searchable Articles
Inbenta
Not enough data available
SnapEngage
8.3
Community Forums
Inbenta
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
SnapEngage
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
SnapEngage
8.8
Forum to Reponse
Inbenta
Not enough data available
SnapEngage
8.6
Tickets and Tagging
Inbenta
Not enough data available
SnapEngage
8.7
Live Chat
Inbenta
Not enough data available
SnapEngage
9.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
43.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.3%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.0%
 
Information Technology and Services
33.3%
Computer Software
13.2%
 
Computer Software
16.7%
Financial Services
5.4%
 
Government Administration
8.3%
Insurance
4.7%
 
Telecommunications
3.9%
 
Other
0.0%
Other
58.9%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Aubree G.
User

the layout isn't always aesthetically pleasing

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
SnapEngage
No downloads provided
Ask Inbenta a QuestionContact InbentaAsk SnapEngage a QuestionContact SnapEngage