Compare Inbenta vs ServiceNow Knowledge Management

See this
comparison of Inbenta vs. ServiceNow Knowledge Management
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. ServiceNow Knowledge Management rates 4.1/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
ServiceNow Knowledge Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
7.9
Ease of Use
Ease of Use
8.5
7.4
Ease of Setup
Ease of Setup
9.1
8.3
Ease of Admin
Ease of Admin
8.3
8.0
Quality of Support
Quality of Support
9.4
7.0
Ease of Doing Business With
Ease of Doing Business With
9.8
8.0
Product Direction (% positive)
Product Direction (% positive)
9.0
8.8
Meets Requirements
Inbenta
8.2
ServiceNow Knowledge Management
7.9
Ease of Use
Inbenta
8.5
ServiceNow Knowledge Management
7.4
Ease of Setup
Inbenta
9.1
ServiceNow Knowledge Management
8.3
Ease of Admin
Inbenta
8.3
ServiceNow Knowledge Management
8.0
Quality of Support
Inbenta
9.4
ServiceNow Knowledge Management
7.0
Ease of Doing Business With
Inbenta
9.8
ServiceNow Knowledge Management
8.0
Product Direction (% positive)
Inbenta
9.0
ServiceNow Knowledge Management
8.8

Features

Knowledge Share
Knowledge Base
Inbenta
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Searchable Articles
Inbenta
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Community Forums
Inbenta
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Forum to Reponse
Inbenta
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Tickets and Tagging
Inbenta
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Live Chat
Inbenta
Not enough data available
ServiceNow Knowledge Management
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
63.6%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
ServiceNow Knowledge Management
Small-Business
9.1%
Mid-Market
27.3%
Enterprise
63.6%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
18.2%
 
Information Technology and Services
33.3%
Utilities
9.1%
 
Computer Software
16.7%
Staffing and Recruiting
9.1%
 
Government Administration
8.3%
Retail
9.1%
 
Research
9.1%
 
Other
0.0%
Other
45.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
ServiceNow Knowledge Management
Information Technology and Services
18.2%
Utilities
9.1%
Staffing and Recruiting
9.1%
Retail
9.1%
Research
9.1%
Other
45.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Administrator

I like that I can upload documents once and make them available to multiple users. Simple to update documents or replace them with newer versions. Documents can be organized and categorized into helpful sections by topic.

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

User in Computer Software

Not very easy to navigate and look for screen shots

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

ServiceNow Knowledge Management
Most Helpful Favorable Review
Administrator

I like that I can upload documents once and make them available to multiple users. Simple to update documents or replace them with newer versions. Documents can be organized and categorized into helpful sections by topic.

Most Helpful Critical Review
User in Computer Software

Not very easy to navigate and look for screen shots

Screenshots

 
1 of 3
2 of 3
3 of 3
No screenshots provided
ServiceNow Knowledge Management
No screenshots provided
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