Compare Inbenta, Salesforce Service Cloud, Zoho Desk, and Zendesk Support

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
Essential
$5
/month
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
Team
$19
/month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
Professional
$49
/month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
8.7
8.7
Ease of Use
Ease of Use
8.5
8.1
8.5
8.6
Ease of Setup
Ease of Setup
9.1
7.6
8.1
8.2
Ease of Admin
Ease of Admin
8.3
8.0
8.3
8.3
Quality of Support
Quality of Support
9.4
8.1
8.2
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
8.5
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
8.7
7.6
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Zendesk Support
8.7
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Zendesk Support
8.6
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.6
Zoho Desk
8.1
Zendesk Support
8.2
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Zendesk Support
8.3
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Zendesk Support
8.3
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Zendesk Support
8.4
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8
Zoho Desk
8.7
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Zendesk Support
8.9
Ticket response user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Zendesk Support
8.7
Workflow
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Zendesk Support
8.5
Response Automation
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Zendesk Support
8.4
SLA Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Zendesk Support
8.1
Attachments/Screencasts
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Zoho Desk
8.4
Zendesk Support
8.4
Ticket Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
Zendesk Support
8.6
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.7
Zendesk Support
8.6
Searchable Articles
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.6
Zendesk Support
8.6
Community Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Zendesk Support
8.3
Process
Mentions
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Zoho Desk
9.0
Zendesk Support
8.5
Tickets
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
9.1
Zendesk Support
9.2
Macros
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.6
Zendesk Support
8.7
Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Zoho Desk
8.9
Zendesk Support
8.7
Interaction
Web Portals
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.6
Zendesk Support
8.6
Forum to Reponse
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Zendesk Support
8.5
Tickets and Tagging
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.8
Zendesk Support
8.9
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Zendesk Support
8.6
Channels
Email
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
9.2
Zendesk Support
9.1
Social
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.7
Zendesk Support
8.6
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.9
Zendesk Support
8.6
Phone
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.8
Zendesk Support
8.1
Text
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
9.1
Zendesk Support
8.5
Insight
Surveys
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
9.0
Zendesk Support
8.5
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Zoho Desk
9.1
Zendesk Support
8.5
Visitor Activity
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.9
Zendesk Support
8.6
Help Desk
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Zoho Desk
9.2
Zendesk Support
8.7
Communication Channels
Customer Portal
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Zendesk Support
8.5
Email to Case
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.8
Zendesk Support
8.8
Chat/Live Support
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Zendesk Support
8.4
Social Integration
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Zendesk Support
8.1
Customer and Contacts Database
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Zendesk Support
8.2
Products and Version Tracking
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Zendesk Support
8.2
Call Scripting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Zendesk Support
8.0
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Zendesk Support
7.9
Self Service/Community
Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.3
Zendesk Support
8.1
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Zendesk Support
8.4
Ideas/Feedback
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Zendesk Support
8.1
Q&A
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Zendesk Support
8.3
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Zendesk Support
8.0
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Zendesk Support
8.0
Dashboards
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Zendesk Support
8.2
Platform
Mobile User Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.8
Zoho Desk
8.5
Zendesk Support
8.1
ITIL Compliance
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Zendesk Support
8.2
Customization
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
Zendesk Support
8.0
User, Role, and Access Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Zendesk Support
8.3
Internationalization
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
Zendesk Support
8.2
Performance & Reliability
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.7
Zendesk Support
8.5
Integration APIs
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
24.4%
70.3%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.3%
23.7%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.2%
6.0%
16.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
24.4%
Mid-Market
41.3%
Enterprise
34.2%
Zoho Desk
Small-Business
70.3%
Mid-Market
23.7%
Enterprise
6.0%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.1%
Information Technology and Services
23.0%
Computer Software
17.2%
 
Information Technology and Services
33.3%
Computer Software
13.9%
Computer Software
10.2%
Information Technology and Services
14.5%
 
Computer Software
16.7%
Internet
7.6%
Telecommunications
4.0%
Internet
9.4%
 
Government Administration
8.3%
Hospital & Health Care
3.2%
Internet
3.9%
Marketing and Advertising
4.8%
 
Non-Profit Organization Management
3.2%
Marketing and Advertising
3.7%
Retail
3.8%
 
Other
0.0%
Other
57.9%
Other
55.2%
Other
50.3%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.1%
Computer Software
13.9%
Internet
7.6%
Hospital & Health Care
3.2%
Non-Profit Organization Management
3.2%
Other
57.9%
Zoho Desk
Information Technology and Services
23.0%
Computer Software
10.2%
Telecommunications
4.0%
Internet
3.9%
Marketing and Advertising
3.7%
Other
55.2%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.5%
Internet
9.4%
Marketing and Advertising
4.8%
Retail
3.8%
Other
50.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
Inbenta
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zoho Desk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inbenta
No downloads provided
Zoho Desk
No downloads provided
Zendesk Support
No downloads provided
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Zoho Desk
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Zendesk Support
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