Compare Inbenta, Salesforce Service Cloud, Zoho Desk, and HappyFox

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
Fantastic
$49
per staff / month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
Enterprise
$69
per staff / month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
8.7
8.9
Ease of Use
Ease of Use
8.5
8.0
8.5
9.3
Ease of Setup
Ease of Setup
9.1
7.6
8.1
8.9
Ease of Admin
Ease of Admin
8.3
8.0
8.4
9.1
Quality of Support
Quality of Support
9.4
8.1
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
8.7
9.2
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.5
Zoho Desk
8.7
HappyFox
8.9
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.0
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.6
Zoho Desk
8.1
HappyFox
8.9
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
8.0
Zoho Desk
8.4
HappyFox
9.1
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8
Zoho Desk
8.7
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
HappyFox
9.2
Ticket response user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
HappyFox
9.1
Workflow
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.2
HappyFox
8.8
Response Automation
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
HappyFox
8.9
SLA Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
HappyFox
8.6
Attachments/Screencasts
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Zoho Desk
8.3
HappyFox
8.4
Ticket Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
HappyFox
8.9
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
HappyFox
8.6
Searchable Articles
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
HappyFox
8.9
Community Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
HappyFox
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.6
HappyFox
7.7
Forum to Reponse
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
HappyFox
8.2
Tickets and Tagging
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.8
HappyFox
9.4
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
HappyFox
8.1
Communication Channels
Customer Portal
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
HappyFox
9.0
Email to Case
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
HappyFox
9.2
Chat/Live Support
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5
HappyFox
8.9
Social Integration
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
HappyFox
Not enough data available
Customer and Contacts Database
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.3
HappyFox
8.5
Products and Version Tracking
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
HappyFox
8.6
Call Scripting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
HappyFox
Not enough data available
Self Service/Community
Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.3
HappyFox
8.1
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
HappyFox
8.4
Ideas/Feedback
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
HappyFox
8.7
Q&A
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
HappyFox
8.3
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
HappyFox
8.4
Dashboards
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
HappyFox
8.6
Platform
Mobile User Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.8
Zoho Desk
8.4
HappyFox
7.5
ITIL Compliance
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
HappyFox
9.1
Customization
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
HappyFox
8.3
User, Role, and Access Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
HappyFox
8.7
Internationalization
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
HappyFox
9.2
Performance & Reliability
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
HappyFox
9.2
Integration APIs
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
24.3%
70.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.4%
23.9%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.3%
5.6%
15.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
24.3%
Mid-Market
41.4%
Enterprise
34.3%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.7%
Information Technology and Services
23.4%
Information Technology and Services
14.6%
 
Information Technology and Services
33.3%
Computer Software
14.2%
Computer Software
10.5%
Computer Software
12.0%
 
Computer Software
16.7%
Internet
8.0%
Telecommunications
3.9%
Higher Education
6.3%
 
Government Administration
8.3%
Hospital & Health Care
3.6%
Internet
3.9%
Real Estate
3.8%
 
Financial Services
3.4%
Marketing and Advertising
3.8%
Education Management
3.8%
 
Other
0.0%
Other
56.1%
Other
54.5%
Other
59.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
56.1%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 No videos provided

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
Inbenta
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inbenta
No downloads provided
Zoho Desk
No downloads provided
HappyFox
No downloads provided
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Salesforce Service Cloud
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Zoho Desk
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HappyFox
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