Compare Inbenta, Salesforce Service Cloud, Zoho Desk, and Freshdesk

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
8.7
8.5
Ease of Use
Ease of Use
8.5
8.1
8.5
8.8
Ease of Setup
Ease of Setup
9.1
7.6
8.1
8.6
Ease of Admin
Ease of Admin
8.3
8.0
8.3
8.7
Quality of Support
Quality of Support
9.4
8.1
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
8.5
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
8.7
8.7
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Freshdesk
8.5
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Freshdesk
8.8
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.6
Zoho Desk
8.1
Freshdesk
8.6
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Freshdesk
8.7
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Freshdesk
8.9
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Freshdesk
8.8
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8
Zoho Desk
8.7
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Freshdesk
8.9
Ticket response user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Freshdesk
8.8
Workflow
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Freshdesk
8.4
Response Automation
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Freshdesk
8.4
SLA Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Freshdesk
8.2
Attachments/Screencasts
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Zoho Desk
8.4
Freshdesk
8.4
Ticket Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
Freshdesk
8.6
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.7
Freshdesk
8.8
Searchable Articles
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.6
Freshdesk
8.6
Community Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Freshdesk
8.5
Process
Mentions
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Zoho Desk
9.0
Freshdesk
Not enough data available
Tickets
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
9.1
Freshdesk
9.4
Macros
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.6
Freshdesk
8.8
Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Zoho Desk
8.9
Freshdesk
9.1
Interaction
Web Portals
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.6
Freshdesk
7.2
Forum to Reponse
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Freshdesk
8.5
Tickets and Tagging
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.8
Freshdesk
8.8
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Freshdesk
8.8
Channels
Email
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
9.2
Freshdesk
9.3
Social
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.7
Freshdesk
8.9
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.9
Freshdesk
9.1
Phone
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.8
Freshdesk
8.8
Text
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
9.1
Freshdesk
Not enough data available
Insight
Surveys
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
9.0
Freshdesk
8.9
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Zoho Desk
9.1
Freshdesk
Not enough data available
Visitor Activity
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.9
Freshdesk
8.8
Help Desk
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Zoho Desk
9.2
Freshdesk
9.1
Communication Channels
Customer Portal
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Freshdesk
8.6
Email to Case
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.8
Freshdesk
8.9
Chat/Live Support
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Freshdesk
8.5
Social Integration
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Freshdesk
8.3
Customer and Contacts Database
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Freshdesk
8.0
Products and Version Tracking
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Freshdesk
8.3
Call Scripting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Freshdesk
8.2
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Freshdesk
8.4
Self Service/Community
Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.3
Freshdesk
8.3
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Freshdesk
8.5
Ideas/Feedback
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Freshdesk
8.3
Q&A
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Freshdesk
8.2
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Freshdesk
7.9
Dashboards
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Freshdesk
8.2
Platform
Mobile User Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.8
Zoho Desk
8.5
Freshdesk
8.1
ITIL Compliance
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Freshdesk
8.3
Customization
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
Freshdesk
8.0
User, Role, and Access Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Freshdesk
8.5
Internationalization
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
Freshdesk
8.1
Performance & Reliability
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.7
Freshdesk
8.8
Integration APIs
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
24.5%
70.2%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.3%
23.8%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.2%
6.0%
11.1%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
24.5%
Mid-Market
41.3%
Enterprise
34.2%
Zoho Desk
Small-Business
70.2%
Mid-Market
23.8%
Enterprise
6.0%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.1%
Information Technology and Services
23.1%
Information Technology and Services
19.7%
 
Information Technology and Services
33.3%
Computer Software
13.9%
Computer Software
10.2%
Computer Software
13.3%
 
Computer Software
16.7%
Internet
7.6%
Telecommunications
4.0%
Internet
5.6%
 
Government Administration
8.3%
Non-Profit Organization Management
3.2%
Internet
3.8%
Education Management
3.9%
 
Hospital & Health Care
3.2%
Marketing and Advertising
3.7%
Marketing and Advertising
3.2%
 
Other
0.0%
Other
57.9%
Other
55.2%
Other
54.3%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.1%
Computer Software
13.9%
Internet
7.6%
Non-Profit Organization Management
3.2%
Hospital & Health Care
3.2%
Other
57.9%
Zoho Desk
Information Technology and Services
23.1%
Computer Software
10.2%
Telecommunications
4.0%
Internet
3.8%
Marketing and Advertising
3.7%
Other
55.2%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.3%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

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Inbenta
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Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zoho Desk
Freshdesk
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Inbenta
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Salesforce Service Cloud
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Zoho Desk
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Freshdesk
Freshdesk