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Compare Inbenta, Salesforce Service Cloud, and Zoho Desk

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
8.7
Ease of Use
Ease of Use
8.5
8.0
8.5
Ease of Setup
Ease of Setup
9.1
7.5
8.2
Ease of Admin
Ease of Admin
8.3
8.0
8.4
Quality of Support
Quality of Support
9.4
8.1
8.2
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
8.7
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.5
Zoho Desk
8.2
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Response Automation
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
SLA Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Attachments/Screencasts
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Zoho Desk
8.3
Ticket Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
Ticket creation user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Ticket response user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Searchable Articles
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.6
Community Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.3
Interactive FAQs & Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Process
Mentions
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
8.9
Tickets
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
9.1
Macros
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
8.9
Interaction
Web Portals
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Forum to Reponse
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Tickets and Tagging
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.8
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.6
Channels
Phone
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Text
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
9.1
Email
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
9.2
Social
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.9
Insight
Surveys
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.9
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Zoho Desk
9.0
Visitor Activity
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.9
Help Desk
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zoho Desk
9.2
Communication Channels
Customer Portal
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
Email to Case
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Chat/Live Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.5
Social Integration
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Customer and Contacts Database
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.3
Products and Version Tracking
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Call Scripting
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.2
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.3
Self Service/Community
Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
Ideas/Feedback
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Q&A
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
Dashboards
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Platform
ITIL Compliance
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Mobile User Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Zoho Desk
8.4
Customization
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
User, Role, and Access Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.4
Internationalization
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
Performance & Reliability
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.7
Integration APIs
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
24.7%
71.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.9%
22.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.3%
5.6%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
40.9%
Enterprise
34.3%
Zoho Desk
Small-Business
71.5%
Mid-Market
22.9%
Enterprise
5.6%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.8%
Information Technology and Services
23.9%
 
Information Technology and Services
33.3%
Computer Software
14.2%
Computer Software
10.4%
 
Computer Software
16.7%
Internet
8.0%
Telecommunications
4.0%
 
Government Administration
8.3%
Hospital & Health Care
3.6%
Marketing and Advertising
4.0%
 
Financial Services
3.4%
Internet
3.9%
 
Other
0.0%
Other
55.9%
Other
53.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.8%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Inbenta
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided

Happy customers. Let’s make them happier with Service Cloud.

Inbenta
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zoho Desk

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
Zoho Desk
No downloads provided
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