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Compare Inbenta, Salesforce Service Cloud, and Zendesk Support

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Essential
$5
/month
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Team
$19
/month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Professional
$49
/month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
8.7
Ease of Use
Ease of Use
8.5
8.0
8.6
Ease of Setup
Ease of Setup
9.1
7.5
8.2
Ease of Admin
Ease of Admin
8.3
8.0
8.3
Quality of Support
Quality of Support
9.4
8.1
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
7.6
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.5
Zendesk Support
8.7
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.0
Zendesk Support
8.6
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.5
Zendesk Support
8.2
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
8.0
Zendesk Support
8.3
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Zendesk Support
8.3
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Zendesk Support
8.4
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.5
Response Automation
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.4
SLA Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.1
Attachments/Screencasts
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Zendesk Support
8.4
Ticket Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.6
Ticket creation user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.9
Ticket response user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zendesk Support
8.6
Searchable Articles
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.6
Community Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.2
Process
Mentions
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zendesk Support
8.4
Tickets
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zendesk Support
9.2
Macros
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.7
Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zendesk Support
8.7
Interaction
Web Portals
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zendesk Support
8.6
Forum to Reponse
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.5
Tickets and Tagging
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zendesk Support
8.9
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.6
Channels
Phone
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zendesk Support
8.1
Text
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zendesk Support
8.4
Email
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zendesk Support
9.0
Social
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.6
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zendesk Support
8.6
Insight
Surveys
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.5
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zendesk Support
8.4
Visitor Activity
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zendesk Support
8.6
Help Desk
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Zendesk Support
8.7
Communication Channels
Customer Portal
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.5
Email to Case
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zendesk Support
8.8
Chat/Live Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zendesk Support
8.4
Social Integration
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.1
Customer and Contacts Database
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.2
Products and Version Tracking
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.2
Call Scripting
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zendesk Support
7.9
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zendesk Support
7.8
Self Service/Community
Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.0
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.4
Ideas/Feedback
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.1
Q&A
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.0
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.0
Dashboards
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.1
Platform
ITIL Compliance
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.2
Mobile User Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Zendesk Support
8.1
Customization
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.0
User, Role, and Access Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zendesk Support
8.3
Internationalization
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.2
Performance & Reliability
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.5
Integration APIs
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
24.7%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.2%
16.7%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
41.1%
Enterprise
34.2%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.8%
Computer Software
17.8%
 
Information Technology and Services
33.3%
Computer Software
14.2%
Information Technology and Services
15.3%
 
Computer Software
16.7%
Internet
8.1%
Internet
10.0%
 
Government Administration
8.3%
Hospital & Health Care
3.6%
Marketing and Advertising
4.7%
 
Financial Services
3.4%
Retail
3.5%
 
Other
0.0%
Other
55.9%
Other
48.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.8%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
Inbenta
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
Zendesk Support
No downloads provided
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