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Compare Inbenta, Salesforce Service Cloud, and Swiftype Site Search

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Standard
$79
per month
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Pro
$199
per month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Enterprise
Contact Vendor
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
8.6
Ease of Use
Ease of Use
8.5
8.0
8.6
Ease of Setup
Ease of Setup
9.1
7.5
8.6
Ease of Admin
Ease of Admin
8.3
8.0
9.0
Quality of Support
Quality of Support
9.4
8.1
9.0
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
8.4
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.5
Swiftype Site Search
8.6
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.0
Swiftype Site Search
8.6
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.5
Swiftype Site Search
8.6
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
8.0
Swiftype Site Search
9.0
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Swiftype Site Search
9.0
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Swiftype Site Search
9.2
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8
Swiftype Site Search
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
24.7%
35.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.1%
45.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.2%
19.0%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
41.1%
Enterprise
34.2%
Swiftype Site Search
Small-Business
35.4%
Mid-Market
45.6%
Enterprise
19.0%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.8%
Information Technology and Services
11.3%
 
Information Technology and Services
33.3%
Computer Software
14.2%
Computer Software
11.3%
 
Computer Software
16.7%
Internet
8.1%
Internet
10.4%
 
Government Administration
8.3%
Hospital & Health Care
3.6%
Higher Education
7.5%
 
Financial Services
3.4%
Insurance
5.7%
 
Other
0.0%
Other
55.9%
Other
53.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.8%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
Swiftype Site Search
Information Technology and Services
11.3%
Computer Software
11.3%
Internet
10.4%
Higher Education
7.5%
Insurance
5.7%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 User in Computer Software

Some limitations for styling that don't come out of the box. We had some issues with the Engagement Module pulling a different image (somehow it wasn't pulling the main blog header image) and that was a bit annoying to fix. There was ultimately a solution,...

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 User in Computer Software

Some limitations for styling that don't come out of the box. We had some issues with the Engagement Module pulling a different image (somehow it wasn't pulling the main blog header image) and that was a bit annoying to fix. There was ultimately a solution,...

Screenshots

 
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Salesforce Service Cloud
Swiftype Site Search

Videos

 No videos provided

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
Inbenta
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Swiftype Site Search
No videos provided

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
Swiftype Site Search
No downloads provided
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