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Compare Inbenta, Salesforce Service Cloud, and ServiceNow

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
8.4
Ease of Use
Ease of Use
8.5
8.0
7.4
Ease of Setup
Ease of Setup
9.1
7.5
7.2
Ease of Admin
Ease of Admin
8.3
8.0
7.8
Quality of Support
Quality of Support
9.4
8.1
7.9
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
8.1
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
7.8
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.5
ServiceNow
8.4
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.0
ServiceNow
7.4
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.5
ServiceNow
7.2
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
8.0
ServiceNow
7.8
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
ServiceNow
7.9
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
ServiceNow
8.1
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
24.8%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.0%
17.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.2%
79.0%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
24.8%
Mid-Market
41.0%
Enterprise
34.2%
ServiceNow
Small-Business
3.9%
Mid-Market
17.2%
Enterprise
79.0%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.7%
Information Technology and Services
27.6%
 
Information Technology and Services
33.3%
Computer Software
14.2%
Hospital & Health Care
7.5%
 
Computer Software
16.7%
Internet
8.1%
Higher Education
7.5%
 
Government Administration
8.3%
Hospital & Health Care
3.6%
Computer Software
6.7%
 
Financial Services
3.4%
Financial Services
6.1%
 
Other
0.0%
Other
55.9%
Other
44.4%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Inbenta
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

ServiceNow
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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Salesforce Service Cloud

Videos

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Happy customers. Let’s make them happier with Service Cloud.

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Inbenta
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

ServiceNow
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Downloads

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Inbenta
No downloads provided
ServiceNow
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