Compare Inbenta vs Salesforce Service Cloud

See this
comparison of Inbenta vs. Salesforce Service Cloud
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,613 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial
Inbenta
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
Ease of Use
Ease of Use
8.5
8.1
Ease of Setup
Ease of Setup
9.1
7.6
Ease of Admin
Ease of Admin
8.3
8.0
Quality of Support
Quality of Support
9.4
8.1
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.5
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.1
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.6
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
8.0
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8

Features

Ticket and Case Management
Ticket creation user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Ticket response user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Workflow
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Response Automation
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
SLA Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Attachments/Screencasts
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Ticket Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Searchable Articles
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Community Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Interactive FAQs & Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Process
Mentions
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Tickets
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Macros
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Interaction
Web Portals
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Forum to Reponse
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Tickets and Tagging
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Channels
Email
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Social
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Phone
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Text
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Insight
Surveys
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Visitor Activity
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Help Desk
Inbenta
Not enough data available
Salesforce Service Cloud
8.8
Communication Channels
Customer Portal
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Email to Case
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Chat/Live Support
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Social Integration
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Customer and Contacts Database
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Products and Version Tracking
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Call Scripting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Self Service/Community
Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Ideas/Feedback
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Q&A
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Dashboards
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Platform
Mobile User Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.8
ITIL Compliance
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Customization
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
User, Role, and Access Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Internationalization
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Performance & Reliability
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Integration APIs
Inbenta
Not enough data available
Salesforce Service Cloud
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
24.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
24.4%
Mid-Market
41.3%
Enterprise
34.2%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.1%
 
Information Technology and Services
33.3%
Computer Software
13.9%
 
Computer Software
16.7%
Internet
7.6%
 
Government Administration
8.3%
Hospital & Health Care
3.2%
 
Non-Profit Organization Management
3.2%
 
Other
0.0%
Other
57.9%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.1%
Computer Software
13.9%
Internet
7.6%
Hospital & Health Care
3.2%
Non-Profit Organization Management
3.2%
Other
57.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Screenshots

 
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Videos

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Inbenta
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