Compare Inbenta vs MindTouch

See this
comparison of Inbenta vs. MindTouch
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.1
Ease of Use
Ease of Use
8.5
8.1
Ease of Setup
Ease of Setup
9.1
7.7
Ease of Admin
Ease of Admin
8.3
8.2
Quality of Support
Quality of Support
9.4
8.7
Ease of Doing Business With
Ease of Doing Business With
9.8
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
7.9
Meets Requirements
Inbenta
8.2
MindTouch
8.1
Ease of Use
Inbenta
8.5
MindTouch
8.1
Ease of Setup
Inbenta
9.1
MindTouch
7.7
Ease of Admin
Inbenta
8.3
MindTouch
8.2
Quality of Support
Inbenta
9.4
MindTouch
8.7
Ease of Doing Business With
Inbenta
9.8
MindTouch
8.8
Product Direction (% positive)
Inbenta
9.0
MindTouch
7.9

Features

Knowledge Share
Knowledge Base
Inbenta
Not enough data available
MindTouch
9.2
Searchable Articles
Inbenta
Not enough data available
MindTouch
8.2
Community Forums
Inbenta
Not enough data available
MindTouch
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
MindTouch
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
MindTouch
8.8
Forum to Reponse
Inbenta
Not enough data available
MindTouch
Not enough data available
Tickets and Tagging
Inbenta
Not enough data available
MindTouch
8.0
Live Chat
Inbenta
Not enough data available
MindTouch
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
22.4%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%

Reviewers' Industry

 
Internet
41.7%
Computer Software
34.0%
 
Information Technology and Services
33.3%
Information Technology and Services
16.0%
 
Computer Software
16.7%
Telecommunications
6.0%
 
Government Administration
8.3%
Internet
6.0%
 
Financial Services
6.0%
 
Other
0.0%
Other
32.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
MindTouch
Computer Software
34.0%
Information Technology and Services
16.0%
Telecommunications
6.0%
Internet
6.0%
Financial Services
6.0%
Other
32.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

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