Compare Inbenta vs LiveChat

See this
comparison of Inbenta vs. LiveChat
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. LiveChat rates 4.5/5 stars with 644 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$16
per seat / month
 
Team
$33
per seat / month
 
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Inbenta
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.1
Ease of Use
Ease of Use
8.5
9.4
Ease of Setup
Ease of Setup
9.1
9.1
Ease of Admin
Ease of Admin
8.3
9.2
Quality of Support
Quality of Support
9.4
9.1
Ease of Doing Business With
Ease of Doing Business With
9.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
Meets Requirements
Inbenta
8.2
LiveChat
9.1
Ease of Use
Inbenta
8.5
LiveChat
9.4
Ease of Setup
Inbenta
9.1
LiveChat
9.1
Ease of Admin
Inbenta
8.3
LiveChat
9.2
Quality of Support
Inbenta
9.4
LiveChat
9.1
Ease of Doing Business With
Inbenta
9.8
LiveChat
9.2
Product Direction (% positive)
Inbenta
9.0
LiveChat
8.4

Features

Ticket and Case Management
Ticket creation user experience
Inbenta
Not enough data available
LiveChat
9.2
Ticket response user experience
Inbenta
Not enough data available
LiveChat
9.1
Workflow
Inbenta
Not enough data available
LiveChat
9.0
Response Automation
Inbenta
Not enough data available
LiveChat
9.2
SLA Management
Inbenta
Not enough data available
LiveChat
8.7
Attachments/Screencasts
Inbenta
Not enough data available
LiveChat
9.0
Ticket Collaboration
Inbenta
Not enough data available
LiveChat
9.1
Communication Channels
Customer Portal
Inbenta
Not enough data available
LiveChat
9.3
Email to Case
Inbenta
Not enough data available
LiveChat
9.3
Chat/Live Support
Inbenta
Not enough data available
LiveChat
9.4
Social Integration
Inbenta
Not enough data available
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
LiveChat
8.8
Customer and Contacts Database
Inbenta
Not enough data available
LiveChat
9.0
Products and Version Tracking
Inbenta
Not enough data available
LiveChat
8.9
Call Scripting
Inbenta
Not enough data available
LiveChat
Not enough data available
Interactive Voice Response (IVR)
Inbenta
Not enough data available
LiveChat
Not enough data available
Self Service/Community
Forums
Inbenta
Not enough data available
LiveChat
8.7
Knowledge Base
Inbenta
Not enough data available
LiveChat
9.0
Ideas/Feedback
Inbenta
Not enough data available
LiveChat
8.9
Q&A
Inbenta
Not enough data available
LiveChat
8.9
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
LiveChat
8.7
Reporting
Inbenta
Not enough data available
LiveChat
9.2
Dashboards
Inbenta
Not enough data available
LiveChat
9.2
Platform
Mobile User Support
Inbenta
Not enough data available
LiveChat
9.2
ITIL Compliance
Inbenta
Not enough data available
LiveChat
Not enough data available
Customization
Inbenta
Not enough data available
LiveChat
8.5
User, Role, and Access Management
Inbenta
Not enough data available
LiveChat
9.4
Internationalization
Inbenta
Not enough data available
LiveChat
9.0
Performance & Reliability
Inbenta
Not enough data available
LiveChat
9.3
Integration APIs
Inbenta
Not enough data available
LiveChat
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
46.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
35.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
18.7%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
LiveChat
Small-Business
46.1%
Mid-Market
35.2%
Enterprise
18.7%

Reviewers' Industry

 
Internet
41.7%
Computer Software
9.5%
 
Information Technology and Services
33.3%
Information Technology and Services
8.1%
 
Computer Software
16.7%
Retail
5.6%
 
Government Administration
8.3%
Telecommunications
4.3%
 
Internet
4.2%
 
Other
0.0%
Other
68.3%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.1%
Retail
5.6%
Telecommunications
4.3%
Internet
4.2%
Other
68.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

User in Leisure, Travel & Tourism

I can't actually Talk to someone like on the phone to get a better sense of what they really want.

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
User in Leisure, Travel & Tourism

I can't actually Talk to someone like on the phone to get a better sense of what they really want.

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Inbenta
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Downloads

Inbenta
No downloads provided
Ask Inbenta a QuestionContact Inbenta