Compare Inbenta, KnowledgeOwl, and Information Builders WebFOCUS

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Information Builders WebFOCUS
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
8.7
Ease of Use
Ease of Use
8.5
9.0
7.6
Ease of Setup
Ease of Setup
9.1
8.9
7.2
Ease of Admin
Ease of Admin
8.3
8.9
7.4
Quality of Support
Quality of Support
9.4
9.6
8.7
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
9.1
Meets Requirements
Inbenta
8.2
KnowledgeOwl
9.0
Information Builders WebFOCUS
8.7
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Information Builders WebFOCUS
7.6
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.9
Information Builders WebFOCUS
7.2
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Information Builders WebFOCUS
7.4
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Information Builders WebFOCUS
8.7
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Information Builders WebFOCUS
8.8
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3
Information Builders WebFOCUS
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.4%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
43.5%
31.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
26.1%
63.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Information Builders WebFOCUS
Small-Business
4.8%
Mid-Market
31.7%
Enterprise
63.5%

Reviewers' Industry

 
Internet
41.7%
Computer Software
22.2%
Higher Education
10.1%
 
Information Technology and Services
33.3%
Internet
8.3%
Financial Services
9.2%
 
Computer Software
16.7%
Information Technology and Services
8.3%
Information Technology and Services
8.4%
 
Government Administration
8.3%
Education Management
8.3%
Hospital & Health Care
7.6%
 
Non-Profit Organization Management
6.9%
Government Administration
6.7%
 
Other
0.0%
Other
45.8%
Other
58.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Information Builders WebFOCUS
Higher Education
10.1%
Financial Services
9.2%
Information Technology and Services
8.4%
Hospital & Health Care
7.6%
Government Administration
6.7%
Other
58.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

G2 User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

G2 User in Financial Services

Built in responsive design framework for easy device to device implementation.

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

KnowledgeOwl
Most Helpful Favorable Review
G2 User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Information Builders WebFOCUS
Most Helpful Favorable Review
G2 User in Financial Services

Built in responsive design framework for easy device to device implementation.

Most Helpful Critical Review
G2 User in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

Screenshots

 
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Videos

 No videos providedNo videos provided

The Data-Driven Business

Inbenta
No videos provided
KnowledgeOwl
No videos provided
Information Builders WebFOCUS

The Data-Driven Business

Downloads

Inbenta
No downloads provided
KnowledgeOwl
No downloads provided
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