Compare Inbenta, KnowledgeOwl, and Information Builders WebFOCUS

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Information Builders WebFOCUS
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
8.7
Ease of Use
Ease of Use
8.5
9.0
7.7
Ease of Setup
Ease of Setup
9.1
8.9
7.2
Ease of Admin
Ease of Admin
8.3
8.9
7.6
Quality of Support
Quality of Support
9.4
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
8.9
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
9.1
Meets Requirements
Inbenta
8.2
KnowledgeOwl
9.0
Information Builders WebFOCUS
8.7
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Information Builders WebFOCUS
7.7
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.9
Information Builders WebFOCUS
7.2
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Information Builders WebFOCUS
7.6
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Information Builders WebFOCUS
8.8
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Information Builders WebFOCUS
8.9
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3
Information Builders WebFOCUS
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.4%
5.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
43.5%
30.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
26.1%
64.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Information Builders WebFOCUS
Small-Business
5.8%
Mid-Market
30.0%
Enterprise
64.2%

Reviewers' Industry

 
Internet
41.7%
Computer Software
21.7%
Information Technology and Services
10.4%
 
Information Technology and Services
33.3%
Internet
8.7%
Higher Education
8.8%
 
Computer Software
16.7%
Education Management
8.7%
Government Administration
8.8%
 
Government Administration
8.3%
Non-Profit Organization Management
7.2%
Financial Services
8.8%
 
Information Technology and Services
7.2%
Hospital & Health Care
8.0%
 
Other
0.0%
Other
46.4%
Other
55.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
Information Builders WebFOCUS
Information Technology and Services
10.4%
Higher Education
8.8%
Government Administration
8.8%
Financial Services
8.8%
Hospital & Health Care
8.0%
Other
55.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Blake W.
Administrator in Computer Software

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize...

Consultant in Information Technology and Services

WebFOCUS is a very extensible and powerful tool for leveraging and reporting data. I have worked with it for many years and I've seen it grow in usability and power to solve business problems.

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Industry Analyst / Tech Writer in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

KnowledgeOwl
Most Helpful Favorable Review
Blake W.
Administrator in Computer Software

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize...

Most Helpful Critical Review
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Information Builders WebFOCUS
Most Helpful Favorable Review
Consultant in Information Technology and Services

WebFOCUS is a very extensible and powerful tool for leveraging and reporting data. I have worked with it for many years and I've seen it grow in usability and power to solve business problems.

Most Helpful Critical Review
Industry Analyst / Tech Writer in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Downloads

Inbenta
No downloads provided
KnowledgeOwl
No downloads provided
Ask Inbenta a QuestionContact InbentaAsk KnowledgeOwl a QuestionContact KnowledgeOwlAsk Information Builders WebFOCUS a QuestionContact Information Builders WebFOCUS