Compare Inbenta, KnowledgeOwl, and Hawk Search

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Hawk Search
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
8.0
Ease of Use
Ease of Use
8.5
9.0
8.4
Ease of Setup
Ease of Setup
9.1
8.9
6.6
Ease of Admin
Ease of Admin
8.3
8.9
8.7
Quality of Support
Quality of Support
9.4
9.6
8.7
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.0
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
8.8
Meets Requirements
Inbenta
8.2
KnowledgeOwl
9.0
Hawk Search
8.0
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Hawk Search
8.4
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.9
Hawk Search
6.6
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Hawk Search
8.7
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Hawk Search
8.7
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Hawk Search
9.0
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3
Hawk Search
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.4%
19.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
43.5%
41.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
26.1%
38.7%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Hawk Search
Small-Business
19.4%
Mid-Market
41.9%
Enterprise
38.7%

Reviewers' Industry

 
Internet
41.7%
Computer Software
21.7%
Retail
48.4%
 
Information Technology and Services
33.3%
Internet
8.7%
Wholesale
6.5%
 
Computer Software
16.7%
Education Management
8.7%
Internet
6.5%
 
Government Administration
8.3%
Non-Profit Organization Management
7.2%
Hospital & Health Care
6.5%
 
Information Technology and Services
7.2%
Sporting Goods
3.2%
 
Other
0.0%
Other
46.4%
Other
29.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
Hawk Search
Retail
48.4%
Wholesale
6.5%
Internet
6.5%
Hospital & Health Care
6.5%
Sporting Goods
3.2%
Other
29.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

G2 User in Internet

That i have access to manipulating products on the site. That i can preview things before products go live to that i can see if the site looks good.

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 User in Hospital & Health Care

The ability to sort is very simple. We need to create more complex sorting algorithms (i.e. boost x and y equally then sort alphabetically) and there doesn't seem to be a way to do that.

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

KnowledgeOwl
Most Helpful Favorable Review
Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Hawk Search
Most Helpful Favorable Review
G2 User in Internet

That i have access to manipulating products on the site. That i can preview things before products go live to that i can see if the site looks good.

Most Helpful Critical Review
G2 User in Hospital & Health Care

The ability to sort is very simple. We need to create more complex sorting algorithms (i.e. boost x and y equally then sort alphabetically) and there doesn't seem to be a way to do that.

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