Compare Inbenta, KnowledgeOwl, and Guru

Pricing

 
KnowledgeOwl Subscription
$49
month
Essential
$14
/Month
 
Additional Knowledge Bases
$30
month
Team
$24
/month
 
Additional Users
$20
month
Enterprise
Contact Us
 
Free Trial
Free Trial Unavailable
Free Trial
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Guru
Essential
$14/Month
Team
$24/month
Enterprise
Contact Us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
9.0
Ease of Use
Ease of Use
8.5
9.0
8.9
Ease of Setup
Ease of Setup
9.1
8.9
8.6
Ease of Admin
Ease of Admin
8.3
8.9
8.7
Quality of Support
Quality of Support
9.4
9.6
9.3
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.4
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
8.8
Meets Requirements
Inbenta
8.2
KnowledgeOwl
9.0
Guru
9.0
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Guru
8.9
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.9
Guru
8.6
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Guru
8.7
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Guru
9.3
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Guru
9.4
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3
Guru
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.4%
20.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
43.5%
61.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
26.1%
18.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Guru
Small-Business
20.1%
Mid-Market
61.4%
Enterprise
18.5%

Reviewers' Industry

 
Internet
41.7%
Computer Software
21.7%
Internet
24.9%
 
Information Technology and Services
33.3%
Internet
8.7%
Computer Software
23.7%
 
Computer Software
16.7%
Education Management
8.7%
Information Technology and Services
7.6%
 
Government Administration
8.3%
Non-Profit Organization Management
7.2%
Marketing and Advertising
5.8%
 
Information Technology and Services
7.2%
Consumer Services
4.2%
 
Other
0.0%
Other
46.4%
Other
33.7%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
Guru
Internet
24.9%
Computer Software
23.7%
Information Technology and Services
7.6%
Marketing and Advertising
5.8%
Consumer Services
4.2%
Other
33.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Administrator in Computer Software

Ease of use, flexibility, and the ability to meet my company's KB goals without unnecessary complexity..

Kevin D.
Administrator

Guru makes it easy to create knowledge base content right where you spend a lot of your time -- in your web browser! Also makes it so easy to search and find content to allow you to quickly answer questions on the fly, whether answering an internal...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

User in Computer Software

There is a little bit of groundwork that you need to hammer out to get started

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

KnowledgeOwl
Most Helpful Favorable Review
Administrator in Computer Software

Ease of use, flexibility, and the ability to meet my company's KB goals without unnecessary complexity..

Most Helpful Critical Review
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Guru
Most Helpful Favorable Review
Kevin D.
Administrator

Guru makes it easy to create knowledge base content right where you spend a lot of your time -- in your web browser! Also makes it so easy to search and find content to allow you to quickly answer questions on the fly, whether answering an internal...

Most Helpful Critical Review
User in Computer Software

There is a little bit of groundwork that you need to hammer out to get started

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